Pros: When I went to pick up my reserved rental it wasn't there cause others were late returning theirs... so they did everything they could as quickly as possible to get me a vehicle of the size I needed... and very friendly staff!!!!!
Cons: The 800 number I had said that I couldn't drop off the vehicle a day early cause it was closed. So the next day when I went to drop it off the person there said I could have and showed me the drop box... because of this I had no one to take me back home that day which was an hour drive away and had to start walking in the rain back home... thankfully a nice person gave me a ride even though I was soaking wet from walking
Pros: Staff was very friendly and helpful.
Cons: They did not have the SUV I reserved so I took a car instead. The vehicle was clean, however, there was the obvious small of marijuana present.
Pros: Fast. However the luxury SUV they gave me needed oil and filter change according to the message on the dashboard.
Cons: SUV having had a full maintenance complete before rental.
Cons: Knowing the exact price of my rental which was almost twice the amount when I got there.
Pros: friendly staff, worked with me to replace my car in a different location
Pros: Pick-up and drop-off were very quick. Typically I don't like how much time and paperwork there is at pick-up, but it was very quick this time.
Cons: Did not give me the option on what car I would get, I would have liked to pick which one from what they had available.
Pros: The staff was always excellent -- friendly and professional.
Cons: The car had a used straw on the floor and a dried splatter of something in the back of the front passenger headrest. So in this time of Covid I had to clean it thoroughly myself. I had a flat on the way to my destination which led to a 3 hour delay and I missed my flight. Although tow charges were forgiven, I was charged an extra day for keeping the car since I had opted out of roadside service. My only issue is that I wasn't given my options as the decision changed from bringing me a car to being towed 2 hours later than expected. Wish I'd known the plans with the towing because I had options that would have been much better for me and my schedule.
Cons: The company charges you an additional rental fee on top of the fee you pay to rent the car to travel to an out of state location. When asked why the fee was higher than other rental companies the employees stated this is just how it is.
Pros: The price was fantastic!
Pros: Easy. Friendly
Cons: Less expensive
Pros: There was an issue at the time of pick up, but Chris, the manager got it corrected quickly.
Pros: Great customer service! Very fast service as well!
Compact (Ford Focus or similar) is the most frequently booked car hire type from Enterprise in Cleveland.
Enterprise has 3 car hire locations in Cleveland. Take a look at our Enterprise hire location map to find the best car hires near you.