Cons: The absolute worst customer service. I would spent the money renting with another rental car company. They were cheaper at the beginning, but at the end they charged me €165 for a 1” “scratch” on the wheel. I was not the only one. At the time of return 3 other customers were complaining about getting charged for bogus “Damage” that comes from normal wear and tear of driving through Ireland roads. Some were getting charged up to €350. When asked to speak with a manager about the issue, I was denied and told that the “customer service representative” could help me. Obviously they did nothing. This place will try to scam you out of every last dollar! Since they are part of the Hertz name and all employees at Shannon airport worked under Hertz, do yourself a favor and stay away from Hertz and their underling names of Thrifty and Dollar.
Cons: The same issue as stated above as this was the related drop off point to this transaction.
Pros: Gentleman at actual rental facility not airport booth was excellent in assisting us at 6 AM in morning, family of 6. Pity they never have automatics as it is what US citizens need.
Cons: Gentleman at Dollar booth inside airport terminal was rude, never once sat up when his co workers were off their seats assisting others. We mistakenly asked for a car at noon, oversight on our part, "he said can't help come back at noon" and then went to next elderly couple and found a reason not to rent to them. His co-worker assisted us called to rental facility and when we got there they were excellent. Elderly couple went to Enterprise and they assisted them.
Beware of actual charges
Cons: Prices shown on Kayak were different than what was charged. Beware of what you think you are paying for.
Pros: Friendly service
Cons: Took a long time to get car
Pros: Very easy drop off process
Cons: Pick up counter hard to locate. Of course when I went to pick up the car, it couldn't just be a pickup there had to be conversations about my rental which ended up raising the price by at least a 1/3.
Would recommend and use again
Pros: Was handy to be able to get out luggage, rent out car, and be driving through the countryside within a 10 min period. Will definitely use this company again.
Cons: The insurance seems quite expensive (understandably).
Pros: I liked the Jetta for size, handling, comfort as I drive VW/Audi cars at home. The drop off and pickup was at Shannon Airport which was very easy and quick. Sales agent was friendly and expeditious.
Cons: The Dollar/Thrifty rental was connected with Hertz - which I did not know at the time and will not rent from Hertz due to a bad experience previously. Once at the counter, I found some "hidden" costs and an"upgrade" charge for an automatic that cost significantly more than a base rental for a standard and that were not listed on the rental information I had secured in advance - more than doubling the price. Buyer needs to beware about what the exact costs you are paying for since a good price that I found in advance became costly once at the rental counter and should have meant that I looked elsewhere. Since it was so early and after a long flight, I did not pursue other options in the airport.
Pros: Not much
Cons: Car way too expense after all feed added including insurance which is double cost of rental daily. Crazy.
Good car - bad extra
Pros: pickup/dropoff was conveniently located and had short lines. Car was as expected.
Cons: Paid ~$10/day for a navigation system. It was a total waste of $. It would lose satellite conn for up to an hour - if we weren't following someone we'd have been hopelessly lost once it stopped working. They shouldn't offer it if it can't do it's job.
Cons: I was charged 185 euro for a small scratch on the bumper that could be buffed out in 10 minutes.
I was charged 18 euro for a refueling fee after I'd just filled tank less than 20 km from return. This was based on agents 'looking at' the fuel gauge. I then insisted they see how much fuel was needed. When they did, they found it was indeed full and removed the charge.
Rented a car in Ireland from Shannon Airport
Pros: On arrival to Shannon airport, the service desk was easy to find and was helpful and nice. The car was comfortable for 5 people and served us well during our 10 days in western Ireland. I did not get added insurance because my Amazon Visa covers rental cars in Ireland (the only credit card that does, to my knowledge. The gas mileage with the diesel was great! Challenge: driving a manual transmission for the first time in 20 years and driving on the left side of the road, but we returned the car safely. The price we paid was exactly what was quoted on Kayak, with an additional 28 euro because we didn't fill up the tank at the end, which was not at all unreasonable.
Cons: It would have been helpful if the website info specified more exactly how much luggage would fit, and the size of that luggage. Glad that we brought only one carry-on size suitcase for each person, plus our small backpacks. 5 large suitcases would not have fit.
Standard (Opel Insignia or similar) is the most frequently booked car hire type from Dollar in Shannon.
Dollar has 1 car hire location in Shannon. Take a look at our Dollar hire location map to find the best car hires near you.