2.0
They never have the 15 seater what we booked so they canceled booking very first day Not a site to use when traveling Very care fullReviewed 5 Jul 2026
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6.0
The vehicle met my needs. But pick up and drop-off could have gone better. I was once a frequent Dollar renter. I was a member of Dollar's frequent renters club. And, I've never encountered such rude counter clerks. Acted as if I was interrupting something that they were doing that was MUCH more important. The camera for videoing the vehicle wasn't working so checkout took twice as long as it should have. Then, to top it off, I didn't notice until I got the vehicle home, It was getting a warning message that the vehicle was due for a oil change. Took it back but they were closed. Called and was told that I could either exchange it at the nearest location - San Diego Airport (30 miles away) or have the oil changed when I reached my destination. Opted to have the oil changed. Cost me a half day of my vacation. When I reached a location where I could have the oil change done, I called Dollar to have them give me a location to have it done. Then, the stupidity truly began. I was in a hotel but she insisted that I give her a street address and Zip code. Gave here an intersection, but nnnnnoooo, not good enough. Had to have street address and Zip Code. Finally provided it and was given a location to have it done. 40 Miles from the address that I gave her. This was all after being on hold for over 20 minutes. Truly the worse rental I've ever had. By Far.Reviewed 4 Jul 2026
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10.0
The truck that we rented was as expected. The truck was clean. The person who assisted us was helpful and not pushing us to get any extras that we did not want.Reviewed 2 Jul 2026
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10.0
Flawless. Line could have been shorter at pick up. 2 terminals put of many were open.Reviewed 1 Jul 2026
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10.0
Easy pick up and drop off and a choice of carReviewed 27 Jun 2026
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10.0
Friendly staff, super easy rental. Wouldn’t change a thing!Reviewed 27 Jun 2026
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10.0
fantatsic. Great experience from check in to check out!Reviewed 26 Jun 2026
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8.0
Long wait for pickupReviewed 25 Jun 2026
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10.0
The manager of the store who was there for both pick up and drop off was great!!!!!Reviewed 25 Jun 2026
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2.0
Made the reservation and arrived at the location only to be told there were no cars available. I was stranded. Not using Kayak ever again.Reviewed 24 Jun 2026
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8.0
Check in was fast. Choosing car was easy just had to go to the carport.Reviewed 24 Jun 2026
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2.0
I rented a car online. I took a Lyft to the pick up. When I got there, the agent said there were NO CARS at that spot. They did not expect any cars for rent for several days! I called the national Dollar rental to complain. They wanted me to go an hour away to the nearest airport to get a different rental car. At this point, I was beyond irritated. And a Lyft that far would have cost so much!!! I told them I wanted my $20 Lyft to and from my home reimbursed (since I would not have taken a Lyft if I knew no car was available). With all cars having trackers these days, there is no excuse for allowing people to rent a car from a location that has NO CARS available for rent!!! Do not rent from Dollar. I have yet to receive any reimbursements from them for my Lyft.Reviewed 23 Jun 2026
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