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Front desk staff was nice This was NOT a 3 star level hotel! 1) framed picture on the floor 2) no garbage cans in the hotel room 3) Lamp had no lamp shade 4) odor 5) Hotel was run down 6) hotel bar attracted many not staying at the hotel and I felt uncomfortable with my 2 year old daughter. I refused to stay. I got my money back and spent more money than I budgeted for but wanted the peace of mind
One of the worst hotels i stayed in i dont know how it was 3 star!
Everything about this is terrible and nasty. Bed bugs and fleas. Dirty Rooms and written on the walls. Don't Stay There.
Decent large beds Non working elevator Un clean room forgot to put towels in room after cleaning
I fund this hotal locked and they take the mony already form my account , I called hotel.com cal center ,but they are not helpful at all. I keep the whole night seerching for other hotel .
It's was a dirty hotel it smelled like weed my room was gross bed sheets had stains and there was no seat on the toilet. Worst hotel ever i don't know how iris still open
Served Continental breakfast, maintenance came right away to install cable to tv for viewing. No a/c in main corridors, Roaches in room, beds were falling apart, strong odor of must in the entire building, sat by pool at night and saw a huge rat running around in the pool area, broken handles in the shower. Microwave missing from the room. Some staff at front vounter barely understood English.
Disgusting, dirty, everything was broken, people drinking from paper sacks in parking lot! No a/c no elevator even though we were on the 3rd floor! We did not stay, did not feel safe!! Do not go here! Better to sleep in your car! The dirty halls, no a/c, druggies in parking lot, women of the night lurking the halls and stairways! No working elevator! Staff is rude!
In need of repair
gave me a wheelchair room, best room in hotel for convenience and fixtures quality of breakfast has gone down
I felt unsafe for most of the time I was there. Check-in took about 20 minutes, even though there were only two people in front of me. I would not ever stay here again.
Nothing This is a terrible hotel. It is in a bad area of town. They even had bouncers in the lobby. The entire building was nowhere near being up to code with the entire thing smelling like an ashtray and some parts clearly smelling like urine. The staff was terrible as well. They couldn't even find my reservation (Thanks Kayak) for about an hour, plus they had a little girl running towels to the rooms because none of them had towels in the first place. We ordered some that night and never received any. Ice and vending machines were empty, clearly because they are robbed so much. Honestly, there should be something lower than 1 star because that is what they deserved. I'm a little more disappointed at Kayak.com for allowing them a 3 star rating without checking to see if it is legitimate first. DO NOT STAY HERE.
ice machine on 3 floors was broken:( no internet access in rooms unless you are a frequent guest, that was disappointing.
Location is probably the only good thing about the hotel. What I didn't like: - No free wifi. In this day and age, charging for wifi is like charging for the water in the shower - Horrible breakfast - Need renovation urgently - Dirty carpets in room, small shower - The staff is nice but untrained There is a Hyatt House across the freeway, that could be a much better option.
The food was good with a nice selection of options. The dining room staff were very attentive. The room was sparse. There was only one chair at a desk. The bed was lumpy. The ice machines are located on "even" floors, of course my room was on an "odd". Floor so my choice was to use a drink machine if I wanted a cold drink.
Despite calling ahead to confirm my reservation, my non-smoking room was not available upon check-in. I left the hotel to stay at a different hotel for the first night of my reservation, and hotel management refused to refund my first night. I was told that a supervisor would call me back, but three days later, I have not received a call back and my calls have not been returned.
I enjoyed the decor in the room. It was small, but not too small. The beds were uncomfortable and the pillows were too soft. (Probably not a normal complaint, unless you have back problems and I do) We went to the Brass Cactus downstairs, which was convenient. The pricing wasn't too bad, but the service was extremely slow, and we were the only people dining at the time. The poor guy waiting on us was ALSO running room service orders as well.
Got a great rate for short notice stay. Room was comfortable and front desk clerks were very friendly and talkative. No issues at all with my stay. The bedspread could have been cleaner. That is the only critique I had.
Room not clean, breakfast bad
Staff was very nice. One particular name that stands out is Andre. Air conditioning worked poorly. I nearly pulled the handle off the wall while turning off the water in the shower. The light was so dIm upon entering the room I had to turn on my phone's flashlight to see into closet. This one isn't that bad but I do not like having to travel to another floor to get ice.
Staff was courteous. Quiet atmosphere.It was clean and the air condition worked well. Rooms need to be updated. The bed skirt was stained. Decor outdated. Good location. Charging a fee for wi fi is ridiculous .Room rate was high considering room was outdated.
Every single one of the employees were absolutely amazing. My wife and I, along with our 3 children were impressed with how accommodating and friendly the staff were. From the Manager, to the ladies in the kitchen, and even the security gaurd. The only downside that I could see, was there wasn't quite enough parking. We did have to park in another parking to walk to the hotel.
the location central to where we had to be for a party and a wedding, Liked the staff, niceTv's, quiet, good safe parking. Location of room was good only by chance however. Closeto elevator for easy access since one guest is disabled. breakfast good. Elevator had musty smell, tile in bathroom cracked and a piece of grout came up and I stepped on it. maid did not replace a towel and ran out of TP. unable to find a roll in the room. Fireplace takes lots of effort to light. Bell cart clothes hanger loose
The front desk staff were very friendly and helpful. The location was good- easy to get on several major highways. The room was comfortable, had black out curtains and you could not hear traffic noise. The included breakfast was a nice touch, although it was not anything special. The lady who ran it was also particularly friendly!
The staff was very friendly and helpful. I was traveling with my elderly mother who uses a walker, and we were fully accommodated with a handicap room. The only downside was being next to the pool, which of course was lively with children. That problem disappeared with the weekend. Love that the desktop was on wheels and could be moved. Great for in-room meals & playing cards. Construction on 635 apparently all completed, but could definitely hear the traffic. Also, I like lots of bright light, and I still didn't get it with every light in the place on. Maybe higher wattages would help.
The staff was very nice and helpful. Room was small, but average. Beds were comfortable. Room and bath was clean. I would stay here again for the price and location to where I needed to be. Room was pretty small with two queen beds.
My daughter had so much fun in the pool!
No, it was good.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We received a suite which wasn't something we needed but it was put to good use. They are going through renovations so once completed this place will be outstanding.
Easily accessible, staff was prompt and courteous, room was clean, and maintained. There were alot of noisy guests who seemed to be slamming doors and talking at a loud volume in the hallways until late into the night. Not an issue that the hotel can necessarily control.
The staff at the front desk. Location was excellent for my needs. I don't know if other rooms were like mine, but mine had serious plumbing (drainage) issues. Mattresses very lumpy, need to be replaced. Roaches in the room. Disappointing for Holiday Inn Exp--makes me reticent to try them again. More like 1-1/2 stars.
Employees were awesome and very friendly! Whirlpool tub was amazing and I never ran out of hot water. They were doing construction on the other end of our floor and I didn't hear them at all! Breakfast was great! Freeway was kinda loud but not horrible. Wifi is really slow.
Honestly the only thing I liked about the hotel was the location and the pillows. They were in the process of remodeling but our floor was a mess. If it was mentioned beforehand we probably would've looked elsewhere but we had already paid for the room and couldn't get our money back.
THE BED WAS INCREDIBLY COMFORTABLE! I TOLD MY HUSBAND THE BED HUGS YOU LIKE A PERSON WHO'S KNOWN YOU SINCE CHILDHOOD! HANDS DOWN THE BED WAS THE BEST HOTEL BED I'VE EVER SLEPT IN AND I'VE TRAVELLED QUITE A BIT! THE POOL WAS SMALLER THAN WE EXPECTED, BUT WE HAD IT TO OURSELVES SO IT WORKED OUT.
The room they gave us was not cleaned, but they were out of rooms. The front desk girl called the manager and he told her to refund our money since they couldn't find a room in different sites. The front desk girl felt bad and gave us a single bed. Roaches in the room. Irresponsible staff. Worst experience I have ever had.
The location of the hotel it was not far from my job. The room was not suitable for children. It was disgusting it was stuff on the cabinets of bathroom. The dishes that they give you are dirty. I booked a king suite and got a standard room what a ripp off.
Location Came down around 4am and saw someone at the lobby asking me for money. Very Scary...No threat. Thank God
big rooms price
I did like the room and the air conditioning was good Started small issues like not informed smoke free hotel, but then my dog was out and found a needle in the courtyard, I had a random couple trying to get in my room all night and morning, I was not given my wake up call. When I told hotel they laughed
Nothing Cockroaches everywhere. No plates, silverware, cooking pans and utensils, cups, ashtray, kitchen towels and washcloths, and the refrigerator did not work. I had to go downstairs and carry all of that to my own room despite a recent stroke. Staff is awful
Location Room itself was ok, nice linens. Cat pee odor permeates the whole place outside the room. No kitchen supplies in place. Filthy carpet in the hall. Overall rundown feeling on everything.
Location My experience wasn't pleasant, it took too long to check in, I was placed in a handicap room with no tub,our toilet got stopped up after going to the front desk to let staff know they said they didn't have a plunger or towels available.
Close to interstate People at front door drinking and put smoking,smell from lobby to room,no face towels,even upon request.room smell and was greeted by mouse/rat first thing in the morning... No compensation accept thanks for stopping by.
Nothing I booked my stay online but when I got there my room was not available. I was also charged twice for my stay. Very upset.
Location The hotel smelled old and smelled like someone was smoking weed the whole time we were there. Walls were thin and the sheets were dirty.
Very good place to stay. Close to the business I was working with. No
Nothing I didn't like anything about this hotel. It's in a great location right off highway 635! The room wasn't clean the phone line was cut in the room the.The hotel had a bad cigarette odor and body odor and,roaches.The staff was rude and unhelpful, with anything.This site won't let me change all starts to one,I wish I didn't have to give a star cause;don't deserve any stars!
I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet
The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder. The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder.
Not very much The furniture. The room itself. I arrived the first night and they didn't have any rooms to change me in and the first one was totally disgusting. The drapes didn't close the TV didn't work the phone didnt work. Breakfast discusting
Hotel Employee is very friendly and helpful and,I can't forget my girl love her to there the reason I come back
I like the location and the low price Staff was rude my deposit wasn't given to me they said they had no cash it was a 100 dollar deposit honestly I know it's not the Hilton but still this hotel has the worst customer service I have ever seen.
Location and room size and features Rude staff
Nice hotel and quiet Needs a cheaper weekly rate
Location No clean towels available. Rude staff. Loud barking next door. I asked to b moved 4 days straight....
This place was disgusting.
Not much to lookb fowrd
room size the manager was rude,,
The front desk clerk went above and beyond and was very understanding
Easy interstate access. Kitchen included. Kind of dirty. Non-smoking room reeked of cigarette smoke.