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Staff was very nice. One particular name that stands out is Andre. Air conditioning worked poorly. I nearly pulled the handle off the wall while turning off the water in the shower. The light was so dIm upon entering the room I had to turn on my phone's flashlight to see into closet. This one isn't that bad but I do not like having to travel to another floor to get ice.
Location is probably the only good thing about the hotel. What I didn't like: - No free wifi. In this day and age, charging for wifi is like charging for the water in the shower - Horrible breakfast - Need renovation urgently - Dirty carpets in room, small shower - The staff is nice but untrained There is a Hyatt House across the freeway, that could be a much better option.
I enjoyed the decor in the room. It was small, but not too small. The beds were uncomfortable and the pillows were too soft. (Probably not a normal complaint, unless you have back problems and I do) We went to the Brass Cactus downstairs, which was convenient. The pricing wasn't too bad, but the service was extremely slow, and we were the only people dining at the time. The poor guy waiting on us was ALSO running room service orders as well.
The food was good with a nice selection of options. The dining room staff were very attentive. The room was sparse. There was only one chair at a desk. The bed was lumpy. The ice machines are located on "even" floors, of course my room was on an "odd". Floor so my choice was to use a drink machine if I wanted a cold drink.
ice machine on 3 floors was broken:( no internet access in rooms unless you are a frequent guest, that was disappointing.
Room not clean, breakfast bad
Staff was courteous. Quiet atmosphere.It was clean and the air condition worked well. Rooms need to be updated. The bed skirt was stained. Decor outdated. Good location. Charging a fee for wi fi is ridiculous .Room rate was high considering room was outdated.
Despite calling ahead to confirm my reservation, my non-smoking room was not available upon check-in. I left the hotel to stay at a different hotel for the first night of my reservation, and hotel management refused to refund my first night. I was told that a supervisor would call me back, but three days later, I have not received a call back and my calls have not been returned.
Got a great rate for short notice stay. Room was comfortable and front desk clerks were very friendly and talkative. No issues at all with my stay. The bedspread could have been cleaner. That is the only critique I had.
the location central to where we had to be for a party and a wedding, Liked the staff, niceTv's, quiet, good safe parking. Location of room was good only by chance however. Closeto elevator for easy access since one guest is disabled. breakfast good. Elevator had musty smell, tile in bathroom cracked and a piece of grout came up and I stepped on it. maid did not replace a towel and ran out of TP. unable to find a roll in the room. Fireplace takes lots of effort to light. Bell cart clothes hanger loose
Every single one of the employees were absolutely amazing. My wife and I, along with our 3 children were impressed with how accommodating and friendly the staff were. From the Manager, to the ladies in the kitchen, and even the security gaurd. The only downside that I could see, was there wasn't quite enough parking. We did have to park in another parking to walk to the hotel.
The staff was very friendly and helpful. I was traveling with my elderly mother who uses a walker, and we were fully accommodated with a handicap room. The only downside was being next to the pool, which of course was lively with children. That problem disappeared with the weekend. Love that the desktop was on wheels and could be moved. Great for in-room meals & playing cards. Construction on 635 apparently all completed, but could definitely hear the traffic. Also, I like lots of bright light, and I still didn't get it with every light in the place on. Maybe higher wattages would help.
The front desk staff were very friendly and helpful. The location was good- easy to get on several major highways. The room was comfortable, had black out curtains and you could not hear traffic noise. The included breakfast was a nice touch, although it was not anything special. The lady who ran it was also particularly friendly!
No, it was good.
Employees were awesome and very friendly! Whirlpool tub was amazing and I never ran out of hot water. They were doing construction on the other end of our floor and I didn't hear them at all! Breakfast was great! Freeway was kinda loud but not horrible. Wifi is really slow.
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The staff was very nice and helpful. Room was small, but average. Beds were comfortable. Room and bath was clean. I would stay here again for the price and location to where I needed to be. Room was pretty small with two queen beds.
We received a suite which wasn't something we needed but it was put to good use. They are going through renovations so once completed this place will be outstanding.
The staff at the front desk. Location was excellent for my needs. I don't know if other rooms were like mine, but mine had serious plumbing (drainage) issues. Mattresses very lumpy, need to be replaced. Roaches in the room. Disappointing for Holiday Inn Exp--makes me reticent to try them again. More like 1-1/2 stars.
This guest did not leave comments about this hotel.
Easily accessible, staff was prompt and courteous, room was clean, and maintained. There were alot of noisy guests who seemed to be slamming doors and talking at a loud volume in the hallways until late into the night. Not an issue that the hotel can necessarily control.
Honestly the only thing I liked about the hotel was the location and the pillows. They were in the process of remodeling but our floor was a mess. If it was mentioned beforehand we probably would've looked elsewhere but we had already paid for the room and couldn't get our money back.
My daughter had so much fun in the pool!
THE BED WAS INCREDIBLY COMFORTABLE! I TOLD MY HUSBAND THE BED HUGS YOU LIKE A PERSON WHO'S KNOWN YOU SINCE CHILDHOOD! HANDS DOWN THE BED WAS THE BEST HOTEL BED I'VE EVER SLEPT IN AND I'VE TRAVELLED QUITE A BIT! THE POOL WAS SMALLER THAN WE EXPECTED, BUT WE HAD IT TO OURSELVES SO IT WORKED OUT.
big rooms price
Nothing I booked my stay online but when I got there my room was not available. I was also charged twice for my stay. Very upset.
Very good place to stay. Close to the business I was working with. No
Nothing Cockroaches everywhere. No plates, silverware, cooking pans and utensils, cups, ashtray, kitchen towels and washcloths, and the refrigerator did not work. I had to go downstairs and carry all of that to my own room despite a recent stroke. Staff is awful
The location of the hotel it was not far from my job. The room was not suitable for children. It was disgusting it was stuff on the cabinets of bathroom. The dishes that they give you are dirty. I booked a king suite and got a standard room what a ripp off.
The room they gave us was not cleaned, but they were out of rooms. The front desk girl called the manager and he told her to refund our money since they couldn't find a room in different sites. The front desk girl felt bad and gave us a single bed. Roaches in the room. Irresponsible staff. Worst experience I have ever had.
I did like the room and the air conditioning was good Started small issues like not informed smoke free hotel, but then my dog was out and found a needle in the courtyard, I had a random couple trying to get in my room all night and morning, I was not given my wake up call. When I told hotel they laughed
Location Came down around 4am and saw someone at the lobby asking me for money. Very Scary...No threat. Thank God
Location My experience wasn't pleasant, it took too long to check in, I was placed in a handicap room with no tub,our toilet got stopped up after going to the front desk to let staff know they said they didn't have a plunger or towels available.
Close to interstate People at front door drinking and put smoking,smell from lobby to room,no face towels,even upon request.room smell and was greeted by mouse/rat first thing in the morning... No compensation accept thanks for stopping by.
Location The hotel smelled old and smelled like someone was smoking weed the whole time we were there. Walls were thin and the sheets were dirty.
Location Room itself was ok, nice linens. Cat pee odor permeates the whole place outside the room. No kitchen supplies in place. Filthy carpet in the hall. Overall rundown feeling on everything.
The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder. The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder.
Nothing I didn't like anything about this hotel. It's in a great location right off highway 635! The room wasn't clean the phone line was cut in the room the.The hotel had a bad cigarette odor and body odor and,roaches.The staff was rude and unhelpful, with anything.This site won't let me change all starts to one,I wish I didn't have to give a star cause;don't deserve any stars!
I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet
Location No clean towels available. Rude staff. Loud barking next door. I asked to b moved 4 days straight....
Not much to lookb fowrd
Easy interstate access. Kitchen included. Kind of dirty. Non-smoking room reeked of cigarette smoke.
The front desk clerk went above and beyond and was very understanding
I like the location and the low price Staff was rude my deposit wasn't given to me they said they had no cash it was a 100 dollar deposit honestly I know it's not the Hilton but still this hotel has the worst customer service I have ever seen.
room size the manager was rude,,
Nice hotel and quiet Needs a cheaper weekly rate
This place was disgusting.
Location and room size and features Rude staff
Not very much The furniture. The room itself. I arrived the first night and they didn't have any rooms to change me in and the first one was totally disgusting. The drapes didn't close the TV didn't work the phone didnt work. Breakfast discusting
Hotel Employee is very friendly and helpful and,I can't forget my girl love her to there the reason I come back