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Customer service was bad. Also not enough staff.
I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.
Asian Art They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!
Size of the room There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.
Everything was excellent.. Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.
SER steak house was great everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty
The only pluses: nice beds, great sheets and pillows, room was very clean. For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.
TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.
Check-in service, fairly affordable parking for the area, & the lobby was beautiful The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.
The rooms were spacious and clean and the staff was very friendly. It was very easy to check in and out. The parking was very easy, and I was able to park close to the entrance. The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.
Hotel is very nice. very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.
Big facility with things to do. Basketball court was closed at 8pm. Rooms were dated
Staff was very nice. Coffee in the morning and the cookies in the afternoon or a pleasant surprise. Rooms were clean and comfortable Not much
Dirty room, cleaning staff did not come daily for no apparent reason, coffee filters/items not restocked when used in room. Noisy and poor view. Parking and wifi extra costs. Out of items when ordered room service.
The ice machine was broken on the third floor. And they charge for parking now
Complimentary breakfast and evening hors d'oeuvres. Free bottled water. House keeping. Pay-to-use wifi. Fitness room was very, very cold. Bed was too firm for my liking.
12pm checkout, free water, complimentary drink for my birthday, location, shuttle service, free breakfast for my birthday, good room setup, quiet, staff was super nice! Room smelled bad, sheets and bedding had plastic feeling and comforter was heavy, pillows were thin, tv channels were limited
Place was great. The "25 years experience bar tender" didn't know crap and would plea with every customer to only order beer or wine. Then had the nerve to question my tip because it was less than she thought she deserved.
Very close to downtown. Front desk staff was friendly and helpful. Hotel was not in the best of conditions. Could really use better upkeep.
The elevator appears to be going through an upgrade but the hotel needs a complete upgrade besides the The room , the room was really nice, clean and quiet. I felt the hotel was rather expensive though. Forgot my daughters phone in the room when we left and it was still there when we got back. Excellent staff, very friendly and honest. The walls walking to our door were scuffed badly really needs new wallpaper or a paint job.
Room was dirty, we got charged twice for room and had to go through a lot with the front desk for a refund, also didn't tell us about getting charged for parking and other "miscellaneous" charges. Would not stay there again.
The hotel staff was friendly also the rooms were very nice and roomy. Nothing
Price was to high for quality and size of room. Overall to expensive and will not return in the future. Thank you
Hotel was very nice & clean, but I was extremely disappointed with the both rooms Air Conditioning.They let us move into another room and its A/C was no better and it was only May. The resturant prices were high, the menu for room service was reasonable priced, and they add 17% for room service. But... if you eat in the dinning room, the exact menu is about $3.00 higher for the same exact menu item. It would have been cheaper to have room service.Beds were soft and this could be a very nice hotel if they would fix the A/C system in each room.
Good hotel for the money - Just wish breakfast included although easy to get something at hotel or Dennys nearby - Friendly staff / Room was comfortable with free internet - Close to downtown, but still need a car with a GPS!
Attended 2007 Dallas International Guitar Festival. -1/2 mile walk from the Market Center venue. -This hotel was clean. -The free in room wireless internet connection. -The staff was polite and helpful when needed. -Did not try hotel restaurant, opted for the Dennys next door. -This hotel was nice, quiet and felt ''safe'', but watch out for the con-man though. He uses the busted fan belt scam.
I stayed here one night of a Dallas mini-vacation, got a bargain rate. Location is great, breafast at $9.95 isn't out of line with comparable places. Only complaint - laundry carts blockng the hall
I will definitely stay here again. The staff was friendly and the room was very clean and comfortable. Great location.
We stayed here during the TX/OU game this past October. It was a great hotel. Our room was clean and the hotel was quiet even though we were near the parking lot. The room was on the small side but just fine for two people. If you plan on cramming a ton of friends in there you'll need a bigger room. The only reason I did not give this place a 5 is because of the parking. The parking lot was PACKED due to the amount of people staying there for the game and the size of the spots could not accommodate all the vehicles. The spots for were made for tiny compact cars and the majority of the hotel patrons drove SUVS and trucks. All of them took up more than one spot and caused us to get blocked in. If the hotel would repaint the parking spots it would solve that issue.
Good value for the money. There sure are a lot of hotels is the same area.
Hotel was great. I was there for a convention at the Hilton Anatole, across the street. The group rate for our rooms at the Hilton was $***night. THe Courtyard was literally across the street at $**night, including a hot buffet breakfast each morning. Since it is my own bottom-line, the group is there twice a year and I'llb e at the Courtyard each time. Rooms were great, free basic internet wireless but you could upgrade to high speed wireless for $6/day. Would recommend it.
Check in was fast. Location was perfect. Room was very comfortable, clean, quiet, and I had hot water. NO BUGS at this hotel.
Attended 2007 Dallas International Guitar Festival. -1/2 mile walk from the Market Center venue.-This hotel was clean. -The free in room wireless internet connection.-The staff was polite and helpful when needed. -Did not try hotel restaurant, opted for the Dennys next door.-This hotel was nice, quiet and felt ''safe'', but watch out for the con-man though. He uses the busted fan belt scam.
This was a clean and spacious room. Very clean and spacious Restrooms. The staff was friendly and very helpful. The facilities throughout the hotel were clean and fresh. We were there for a Dr. visit at Scottish Rite Hospital with our Daughter and this hotel gave us a significant discount. We recommend this hotel and will definenitly stay there next year when we go back for the yearly appointment.
Rooms were okay. Having to pay for breakfast separately. Breakfast staff was rude and it was poor service but expected to get a tip on top of paying extra for the meal. No thank you. The location was a bit out of the way.
Offered free shuttle to and from airport. Offered free shuttle within a 3 mile radious...tips were optional. Some friendly staff, others seemed to not know the area at all. Also, offered small gym, computer access, & printing. Staff at the coffee shop in the lobby were rude and not accommodated when asked for fresh coffee. One of the drivers from the shuttle was not approachable and was not knowledgeable about the area, even though being on the job for 8 months. Also, free shuttle information should of been on hotel website.
Great amenities and service. Air was a bit stale, wish the hotel had windows you could open to air out room.
Bed was nice. Room was clean and there were no bedbugs, which is always a plus. NO STAIRS. It had fire stairs but there is no stairs to the lobby. Had to take the elevator all the way to the second floor. Room was pretty mediocre for a king suite. Stayed at H.I. Express's that were a lot nicer.
Location It was like stepping back onto the set of Married with Children. I had hoped it to be at the level of Holiday Inn in Mississauga ON or somewhere in between, but, I was very disappointed with how old this place is inside. First room smelled bad, second room they gave me was dirty, a lot of hair in the bathtub, and spotty shower curtain.
Friendly, helpful staff Noisy, heard other guests above "walking on our heads", not as well maintained/clean as it should be (not a housekeeping problem, maintenance issues)