Pros (+) No room service! Best thing is the vintage facade and location right off Michigan Ave
Cons (-) Service was lacking in total. Basic room service and maintenance would have changed everything. Gnats filled the bathroom!
4 stars
Gale Chicago
Provider
Provider for Gale Chicago
Provider for Gale Chicago
Provider for Gale Chicago
Overview
Raffaello Hotel Chicago is conveniently located for sightseeing in Near North Side, with John Hancock Center and John Hancock Center Observatory only a few minutes away and 860-880 Lake Shore Drive Apartments and the Museum of Contemporary Art within a five-minute walk. It is situated a short stroll from Magnificent Mile and Michigan Avenue.
There are a variety of facilities available to those staying at Hotel Raffaello Chicago, including rooftop terrace, beauty centre and car hire. Staff are available 24/7 and can book tours and tickets.
Raffaello Chicago has 170 modern rooms that are equipped with all the necessities to ensure an enjoyable stay. Hot drinks can be made with complimentary tea and coffee supplies.
During their stay at Raffaello Chicago Hotel, guests can dine at Pelago Ristorante and relax with a drink at Drumbar. A variety of eating options are also found in close proximity to the property.
O'Hare International Airport is around a 30-minute car ride from Raffaello Hotel and Grand CTA Red Line Subway Station is within walking distance. The hotel's multilingual staff will ensure that every guest has a hassle-free visit.
Latest deals for Gale Chicago
Amenities at Gale Chicago
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Internet
- Parking
- Laundry service
- Laundry facilities
- Hairdryer
- Express check-out
Services and conveniences
- ATM on-site
- Room service
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Parking and transportation
- Parking
- EV charging station
Accessibility and suitability
- Disabled access
- Lift
Laundry
- Laundry facilities
- Laundry service
Dining
- Restaurant
- Refrigerator
Bathroom
- Hairdryer
Things to do
- Bicycle hire
General
- Storage available
Health and safety
- Safe
Family friendly
- Babysitting or child care
Fitness
- Fitness centre
Reviews of Gale Chicago
8.0
Very good
2968 verified ratings
Wonderful
1137
Very good
569
Good
621
Okay
253
Fair
210
Mediocre
78
Poor
100
Summary of reviews
Guests say
Guests appreciate the fantastic location of the hotel, which is ideal for short stays and family trips. However, many reviews highlight issues with cleanliness, outdated facilities, and poor service, including difficulties in reaching staff for assistance. Overall, while the hotel offers good value for its location, it requires significant improvements in service and maintenance.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8 out of 10
1454 reviews
6 out of 10
29 reviews
5.2 out of 10
1 review
7.6 out of 10
1 review
8.1 out of 10
22 reviews
All reviews
Pros (+) The rooms are larger than any other room I’ve stayed in in Chicago. Beautiful bathroom and perfect location.
Pros (+) Very clean and accommodating. Would stay there again.
Pros (+) large bathroom, lots of hot water, good water pressure, lots of towels (just me in a double), adequate counter space room was clean, quiet, comfortable bed, slept well :-) housekeeping did a terrific job staff was friendly and helpful basically it was hit and miss as there were some who just wanted you to go away and leave them alone!
Cons (-) dim lighting, could have been brighter or had more lights no complementary bottled water stain on carpet, wall patch work done in bathroom; neither of these bothered me but may for someone else staff was useless basically it was hit and miss as there were some who had a positive attitude and would go out of their way to help you!
Pros (+) The location was excellent! The property was clean and the lobby renovated and nice. The Windows opened which was great because the room got very hot at night. The bed was comfortable and the rooms were modern and recently renovated
Cons (-) The room was incredibly small; the building only has one heating system and my room remained hot, so I was unable to adjust the temperature, which made sleeping extremely uncomfortable; there are no tubs, only showers; I had to walk up 3 flights of stairs to find a working ice machine; and the elevators are tiny and very slow. Also, the outer room door needs to be repainted
Pros (+) All of the rooms are suites. There is a bar on property. Location is really convenient.
Cons (-) No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.
Cons (-) Elevator was an issue. Very small for the size hotel.
Pros (+) Can't say a thing.
Cons (-) I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Cons (-) This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Pros (+) Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely.
Cons (-) nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Location
201 East Delaware Place, Chicago, IL 60611
What's nearby
- Museum of Contemporary Art221 m
- Magnificent Mile0.5 km
- Michigan Avenue0.5 km
- River North1.2 km
- Michigan Avenue Bridge1.2 km
- Chicago Theater1.6 km
- Navy Pier1.7 km
- Millennium Park1.8 km
- Art Institute of Chicago2.2 km
- Chicago Board of Trade Building2.5 km
- Willis Tower2.5 km
- Grant Park2.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Gale Chicago
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Gale Chicago
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in ChicagoMost recommended
See most recommended stays in ChicagoGood to know
Value for money | 7.8 |
|---|---|
Distance to city centre | 2.6 km |
Nearest airport | Chicago Midway |
Distance to airport | 16.2 km |