The staff was amazing!
The dated feel of the room definitely did not live up the the 5-star rating.
Staff was very welcoming and accommodating.
I liked how unique the bathtub has open doors to look out the window.
The staff was incredible, friendly and went above and beyond to make our stay and celebration memorable. Loved the window seat in the room w an amazing view.
The hotel was beautiful, our issue is with the hotel billing policies. Our final bill overcharged for parking and in room beverages. The worst part was they convinced us to upgrade our room and intentionally misrepresented the cost.
The employees were not honest in attempting to maximize the hotels profits
Bed was hard
well I dont know where to start I do like writing at all but from confirming my reservation hotel employee, she gave the most outstanding service ever I upgraded my room my room was magnificent OMG I cant wait to return
yes that i did not stay another night
Staff is very friendly and helpful.
Best location and best service!
Location. Swimming pool.
Soaker tub for two with doors that open to room and breathtaking views of Michigan Ave and Lake. Our favorite hotel in Chicago. It won't disappoint!
Build out ambiance room quality
Service lags, if Iâ€™m spending $---- or $---- I want service pronto. These industries are highly competitive. Shouldnâ€™t have to deal with faulty google chrome (even if the tech was nice), it was not heating up, waited 1 hr for Wine
Flagship of the Park Hyatt brand, offering a unique alternative to your traveler's current luxury options. State of the art guest rooms featuring flat screen TV, high speed internet access. Luxury bathrooms with over-sized soaking bathtubs, dual vanities, separate shower stall and flat-screen TV. Complimentary clothes pressing and shoe shine, nightly turn-down amenity and twice daily maid service. Complimentary courtesy car for use w/i 2 miles of hotel for outbound transportation only.
Based on 783 reviews
Bar and Beverages
Policies vary by room type and provider.