My flight was delayed and when I arrived, they could not find my reservation. They offered to rent me a car for the same period of time for $360 while my reservation was only $115. I refused the offer and went to costco.com to book a car to pick up 20 min after that for $156 with Budget. Never again with this company.
My rental was not at the expected location. When I searched in Kayak, I searched for car rentals near the San Diego airport. Apparently there is a small municipal airport near the border with Tijuana and there is a Hertz car rental location there which came up in my search. Since I would not have expected this type of option to come up in my search parameters, I did not think there was a need to check the address of the rental location. A mistake I will never make again. However, I also will never be using Kayak or Hertz again. I will not be using Hertz mainly because the person at the rental counter in the actual San Diego airport location was not willing to help me other than to indicate that I was at the wrong location and that I should go to that other location if I would like my rental car.
I put in San Diego Airport and it listed this place half an hour away, at a different little airport right next to the border. They were unprofessional and the agent was apathetic. Our flight was delayed a few hours and she said our reservation was cancelled because they only keep it for an hour after the pickup time you put on the reservation. I have never heard of that before anywhere else! So, they charged me about $70 more than the reservation I had set up!
Terrible experience overall. Stay far away from this place for many reasons: 1. Car rental facility is far from San Diego (on the border with Mexico), 2. Staff does not speak English. 3. No flexibility with rental terms. 4). Unreliable cars. Ours broke down the second to last day, with less than 50 total miles driven. Car had to be towed back. Never received so much as an apology (again, the language barrier), let alone an offer to remunerate for the giant fiasco that was this rental experience. Long story short, do not rent from them!
Horrible I booked rental car for San Diego airport and got there and was told it was book for e pick up in Mexico, only other car available was for 4X the cost
Sent to wrong airport!
