They insisted I return the car to a different loca
Pros: Absolutely nothing
Cons: Everything. The entire experience was literally a nightmare. I had to run to three different budget offices to finally get a car. Upon return in Naples they didn't want to take the car back because they said it was an Avis car. Even though my reservation clearly showed it was budget. After much to do he finally took the car back instead of me having to take it to a different location. No apologies from anybody just run around and No apologies from anybody just rudeness.
2 Dec 2016
Pros: Cost was great compared to other compaines
23 Dec 2016
Cons: I arrived at the Budget rental location to be told that they had NO cars. I asked why I was given a reservation if I could not have a car and the guy said "I don't know. Sorry." Extremely frustrating.
27 Dec 2016
Pros: The drop off went quickly and I was given a receipt. Everything worked fine.
15 Nov 2016
Extremely inconvenient experience
Cons: I went to the location with a confirmed reservation and was told that there are no available cars.
17 Dec 2016
Cons: I think Kayak needs to be up front about the third party insurance. I bought it, because Kayak said to, and then needed to buy it again, directly from Budget, to be certain that no damages would come back on me. I don't like being double-dipped! So, my problem is not with Budget, it's with Kayak!
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
11 Jan 2016
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
25 Jan 2016
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
18 Apr 2016
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
3 Jan 2017
Cons: Took for ever to get the car. The car was dirty. The gas was half full I told the representative and the answer was just take it back half full. I got to Miami Airport Car Rental Terminal and they told me the gas it's not full and I got charged full tank plus penalty total of almost $ 70 on top of the $ 53 for the car. What I call a Scam!
Cons: It was an aweful experience. The man who was helping refused to help me because they were closing he was yelli g at other employees and told me to go somewhere else to rent my vehicle. He wasnt wearing a name tag so i dont know his name but he was not friendly he just wanted to leave but they shouldnt of let me make a reservation for 1pm of they close at that time.
8 Jun 2016
Used it for a trip to Tampa, my car is old.
Pros: Free upgrade, fast & friendly service. Easy drop off, no hassles whatsoever.
Cons: couldn't smoke in the car & the oil change light was on the whole way back.
15 Sep 2016
only use enterprise
Pros: they don't charge until you pick up your car. they helped me with direct billing to insurance company.