Cons: Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.
18 Sep 2016
Pros: The car made it across the state with me in one piece. The drop off was quick and painless and not a half mile walk up or down a hill.
Cons: I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be).
When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.
2 Nov 2016
Great, Friendly Service
Pros: Very helpful personnel.
Location was very convenient.
Fast, easy processing time.
2 Feb 2017
Pros: Well performing car, pickup and drop off were easy. Good on gas
4 Apr 2017
Pros: The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.
Cons: Everything went smoothly.
16 Apr 2017
Refusal because of a debit card!
Cons: They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.
Pros: Nice car for a reasonable price. Last minute on Kayak.
Cons: Long walk to the car lot from the terminal.
3 Apr 2017
Pros: Great service!
18 May 2017
Pros: I never made it to Avis in Lubbock.
15 Dec 2016
Pros: Employees were courteous and very helpful. Great experience, will use Avis in the future.
23 Feb 2017
Cons: Car had a problem and I had to drive 60 miles because your customer service stated that was what I had to do. I was given a smaller car.
When I turned the car in, they attempted to charge me an extra 34 dollars for gas. No explNTion but it took them 15 minutes to get it right and the proper receipt.
Cons: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
23 Dec 2016
Pros: Turning in the car was just as quick and easy.
Great customer service!
17 Jan 2017
Very easy, great service!
Pros: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
22 May 2017
Cons: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
Pros: Budget did a good job of getting me a car quickly and efficiently
Cons: I intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur.
The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.