Pros: Snowy road conditions made it hard to travel in the 2WD car we rented; they allowed us to turn it in several hours late (to allow as much time as possible for the snow to melt) without additional charge.
23 Nov 2015
We Don't Have Anything Else to Offer in Your Class
Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.
30 Jul 2016
Cons: They left us waiting for 1/2 hour to get a ride back to the airport.
The car was great, but there was some miscommunica
Pros: The 4runner was perfect for my trip.
Cons: My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.
Cons: The car smelled like a urinal cake - some sort of artificial fruity stuff. IT was POTENT. My clothes smelled like it! We left the windows down whenever possible.
22 Dec 2016
Great Car, Great service!
Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.