Pros: The car was brand new and very nice to drive! Note: Price via Kayak was better than purchasing on spot.
20 Feb 2016
Upgrade is not always desired
Pros: Relatively easy pickup and drop-off at Innsbruck.
Cons: In hindsight I should not have accepted the upgrade to a bigger car. It would've been nice if the car i actually booked and asked for had been available. Too large a car for small Austrian ski-towns.
24 Feb 2016
Incorrect vehicle details
Pros: Very clean vehicle and very well equipped, apart from the one thing I asked for and even rang up and asked for confirmation and was still incorrectly advised.
Cons: We asked for a 4wd and even rang up to confirm that the vehicle was, and was told YES.......But it wasn't, found out when stuck in Kuhtai with a young child at 10.30 on Sunday 21st Feb, not impressed.
Would suggest brookers ie Kyak and car trawler have the correct info to hand, as this caused a lot of annoyance and concern at the time...
4 Jun 2017
Dropoff clerk was pleasant and helpful
Pros: He understood about the traffic jam which caused our return delay, explained carefully the gas options and did not charge us a penalty, given the extenuating circumstances.
6 Jul 2017
Friendly and professionall
Pros: The customer service of the staff
21 Aug 2017
Great car, poor service
Pros: Almost new car supplied.
Cons: Budget lost the car after I returned it, required 4 calls to sort the issue including describing the person I gave the keys to! They also took payment up front for fuel even though the contract was a "return full" contract. Expecting to have to chase the refund of this.
Pros: very competitive price and the desk girl was very pleasant and try to find an agreement on which car to give us since the one ordered was not available anymore
Cons: we have some trouble when giving back the key because it was night and we didn't know where the key box was. we tried to contcact the customer service number but they didn't answer. Anyway, it was not a big deal because we give back the key the day after.
26 Sep 2016
Pros: Agent was pleasant & helpful!
Cons: The car could have been cleaner, especially inside at pick up! There were crumbs & popcorn in the console area & on the floor. Windshield needed cleaning inside & out.
Cons: I did not like that when I returned the car in Innsbruck no one was at the counter and every other car rental outfit had a representative there. Hertz said they were open till 6pm, I was there just after 5pm (and my rental wasn't due until 9pm). Would be much nicer to check out with a person.
Good quality car hire, but staff could be more fri
Pros: Nice clean car.
Cons: Good quality car hire, but staff could be more friendly/helpful. Tried to sell me satnav when car already has it fitted. Didn't explain very clearly where car was. For a guest who has not been to hire a car here before & told it is at the far end of the car park when the car was actually in the middle was rather frustrating when you have all you luggage with you wandering around the wrong part of the carpark!!!