"there was no at the time I had reserved"(in 3768 reviews)
Overall rating5.2 FairBased on 127 reviews
Cleanliness
6.9
Comfort
6.5
Overall
5.2
Pick-up/Drop-off
5.5
Value for money
5.4
Recent reviews
Traveller rating
14
4
0
9
0
0
49
Find reviews that mention:
2.0
No cars available for 15-20 customers, myself included. Had to wait an hour before I was finally assigned a car due to my FastBreak status, which I had to let the front counter know about - the system didn’t automatically detect my status.Reviewed 24 Mar 2025
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2.0
I waited 90 minutes to get my car and they never gave me my receiptReviewed 28 Feb 2025
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2.0
One agent behind the desk meant waifs were 45 minutes to an hour. The agent gave me the wrong stall number to top it offReviewed 21 Feb 2025
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2.0
I had to cancel the reservation because they did not have the type of vehicle that I requested.Reviewed 19 Mar 2024
review from
2.0
The man who helped me at the counter in SLC who I believe is named Joshua Da Jemente, is very slow and incommunicative which makes for a very frustrating customer service experience. I have dealt with him twice in 3 months, same situation both times. Fortunately the man downstairs in the garage, Frank, was very helpful, and although overall I had to wait an hour for my car, which I had reserved for earlier than I arrived at the counter, he got me into the car relatively quickly once I went downstairs. I strongly urge Budget to look into this franchise. After 15 minutes of paperwork (!), the man at the counter finally tried to call downstairs to determine which car was ready for me to use. No one answered. He seemed helpless. The other person at the counter had left, so he was by himself. He finally went inside the office and a woman came out and communicated to me what was happening: a car was in fact being prepared, and once the car was ready, I'd be escorted downstairs with my paperwork, which seems totally unnecessary. Give it to the customer, they can take it to the car and drive off. They finally said I could go downstairs to the garage and wait there and my paperwork would follow, that the guy who was "helping" me would bring it. I was very doubtful and frustrated. When I got to the garage office, the man there, Frank, immediately responded, made sure the car was being cleaned and did the paperwork himself, printed it out, and once the car was ready - just 5-10 mins later, got me in it and helped me hoist my luggage up into the HUGE car. The final issue that I am frustrated by is that I reserved a Chevy Impala and was given a Ford Expedition which is massive and not comfortable to drive as it is far too big. I had no choice but to take what I was given and get on the road. Due to Budget, I had already lost an additional hour and 15 minutes of daylight. Why is the car not ready, set aside, with contract and keys for me when I arrive at the counter? This franchise at SLC airport seems poorly managed - or maybe they need to update the inventory that they tell Kayak is available, as clearly the car I booked was not available.Reviewed 13 Dec 2023
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4.0
The customer rep was cold and unengaged. There were additional charges and they placed a 850 dollar hold on the rental.Reviewed 13 Nov 2023
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10.0
Smooth check-in (appreciate 24 hour check-in), smooth return, clean and well-appointed vehicleReviewed 17 Oct 2023
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8.0
The car had a lot of bird poop on it. Also, what we reserved was unavailable, so we had to spend more money on gas for a larger car with no adjustment to our rental rate. Besides that, though, it was great. The truck was in perfect condition and very clean.Reviewed 30 Oct 2022
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10.0
Easy pick up and drop off at SLC airportReviewed 27 Oct 2022
review from
2.0
Your system had an issue so I couldn't get the vehicle I rented. That left me stranded at the airport. I had to use uber and a bus to get where I was going.Reviewed 19 Sep 2022
review from
1.9
One person at the counter working. Stood in line 2 hours , still never got service .. over 20 ppl still in front of me after 2hrs. I ended up abandoning my reservation went with another company .Reviewed 17 Jun 2021
review from
6.0
Cons:Took too long to get the car. Only one counter employee. Price for a 5 day rental was more than my round trip airline tickets for 2 people.Reviewed 20 May 2021
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