Guest reviews
Overall rating
6.5
Good
Based on 100 reviews
Cleanliness
7.2
Comfort
6.4
Pick-up/Drop-off
6.8
Value for money
5.9
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
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great experience
great price
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8.4
Pros: Stuff and all was outstanding.
Cons: The insurance that is offered by the third party makes no since because when you pick up the vehicle they make you take their insurance or else they won’t rent you the car. So don’t offer the third party insurance.
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9.2
Cons: Vehicle was in descent shape for Nicaragua standards. Service was swift.
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10.0
Cons: Very happy with my rental experience at budget airport Nicaragua
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3.6
Pros: Nothing; prices did not match search and booked that I did.
Cons: Information about reservation must be accurate.
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2.0
Pros: At least you had a car
Cons: You gave me the option to get a jeep wrangler and a Suzuki Jimmy for a different rate. I obviously chose the wrangler but when I went to the counter they told me the Jimmy was a Wrangler
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10.0
Easy process and affordable
Pros: Everything was organized, they were ready to help customers, very friendly.
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2.0
Not what they sell you online!
Cons: Once you go to pick up the car you have a mandatory insurance of $15+ a day.
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10.0
Great Customer Service
Pros: The rental process was quick and accurate to my reservation. Staff was helpful.
Cons: Great customer service.
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3.2
Do not rent from Budget in Nicaragua
Pros: The booking process was easy and that is all that was good about the process.
Cons: There were so many problems with this rental I will only cover the top points. First was the van we reserved were not as advertised on the pictures. They were much smaller with manual transmissions. The next issue was they rejected the insurance we had already purchased and required at $12.99 per day additional insurance that was only liability. They gave us a vehicle with 7/8 of a tank of gas and when we pointed it out they said it was close. However when we returned with the same amount of gas they charged us and argued that it was full. The vehicles that they rented were old, broken and had over 75,000 km on th. Final main issue was they took over 10 minutes inspecting the vehicle when bringing it back in only to tell us that we still needed to go inside the terminal to close out the contract. Be aware to have an additional 40 minutes to inspect and check in your car and the end of your trip. Overall it had the name budget but felt like a scam being run by a third party in a foreign country because they could. We have rented from other brands in Nicaragua at this airport and have never had this type of problem before. Beware.
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8.0
Good value rental value not offset by police corruption and harassment
Pros: Service was quick and easy.
Cons: Due to police harassment of tourists, identifying them by the rental decal on the car and personal appearance, I turned in my car after one day, rather than keeping it for my entire 10-day visit. I was stopped for no reason within 2 miles of the airport the day I rented the car. I was able to persuade the officer not to ticket me, pleading that I had only picked up the car five minutes before (he claimed I had "illegally changed lanes," a favorite, unproveable local police charge). I confirmed later that day with local friends that police harassment in search of bribes was now rampant in the country. I returned the car as soon as possible and plan never again to rent a car in Nicaragua.
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9.6
A mini mini for 6 - worked perfectly.
Pros: Easy to park - good traction off road.
Cons: The clutch was at the end of it's life!
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6.0
Pros: Personnel at airport were very helpful in making the vehicle available earlier than requested. As soon as the vehicle was returned by previous user I was called to go pick it up.
Cons: After driving the vehicle I noticed a noise and took it to a close by location. I was told that I could take the car to their service department to get it checked the next day, drive it and call for road assistance if something went wrong while driving, or return the car since they did not have other vehicles available. I was scheduled to go to a nearby town and had hotel reservations for the night. I had to cancel my plans for that day, returned the car the next day and had to find another company to rent from at a higher rate.
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