Guest reviews
Overall rating
5.5
Okay
Based on 13 reviews
Cleanliness
5.5
Comfort
5.2
Pick-up/Drop-off
5.5
Value for money
5.8
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
2
2
1
0
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2.0
Pros: None
Cons: Different company
review from
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2.0
Pros: It was totally different price. that is why ı didn't hire the car.
Cons: If it was same price as I have been given online, I could have taken the offer.
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8.0
My Rental
Pros: The Avis agents was nice, the car was ready for my arrival..
Cons: I don’t like is when you pay insurance from kayak. Avis agent try to sell another more insurance because Kayak insurance is not good enough. Don’t cover much, so your stuck adding another insurance increasing your daily rental... Insurance should be more clear for car rentals... Next time I stayaway Kayak insurance..:
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2.0
I didn't take insurance , they try to charge me $15,000 on my credit c
Pros: Nothing. Unproffesional and looking only for more charge. Never again to take kayak.
review from
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2.0
Custumer service was horrible
Pros: Well the car was in decent shape. I
Cons: Custumer service was horrible. They put a hold of 1500 dollars on my card, very angry and hard to work with. The guy at the counter said as soon as I give him my card info he can charge me whatever I was in shock. The car had so many scratches and all kinds of Marks and it was super dirty outside. I was afraid once I wash it outside I will find more scratches thathe were not noted on the sheet so I will be responsible for paying for somebody's else's damage. Overall not very satisfied with Avis. Next time I will definitely go with diferent rental.
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4.4
Not the best quality or service
Pros: Good price.
Cons: I still have not received my receipt and my authorization amount has not yet been released. The vehicle was not in good condition.
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7.6
Pros: Quite good car for price with plenty of trunk space. Handled well on some scary narrow roads. Fit 4 of us comfortably Friendly staff with good command of Enhlish in Sarajevo v
Cons: Frustrated with finding numbers to call Avis to try and extend. Avis offices did not have correct numbers or any websites that were updated either in SJJ airport website or international offices. The numbers were correct on the back of the contract but car was parked far away.
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10.0
Pros: Great service, staff was professional and very nice.
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10.0
Great company
Pros: Customer service was good, price was excellent
Cons: N/A
review from
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2.0
Wish I hadn't rented it at all
Pros: Nothing
Cons: - dishonest - happy to lie to my face about how Alliance insurance won't cover the car - horrible car that's about to fall apart and then blaming it on me - not able to EVER reach their office regarding a problem with the tire - making me pay for it - rude staff - unwilling to give me a copy of the paperwork. - you should shut down this outlet
review from
Where can I find Avis hire cars in Sarajevo?
Top tips for renting a car from Avis in Sarajevo
- 25% of our users found a car hire from Avis in Sarajevo for AED 177 or less
- Mini car hires from Avis in Sarajevo are around 68% cheaper than other car types, on average