the staff were great. we had 6 people and the 7- passenger Renault Espace we had was not very comfortable and had odd controls. the third row seating was only for children and difficult to get into. when you stopped, the driver seat moved back to aid exit, but that crushed the person sitting behind the driver. the shift stalk was too near two other stalks on the right of the steering wheel. too many controls were on the center screen, so difficult to figure out while driving. the espace hybrid, however, was very economical. a vw minivan would have been far more comfortable! (we rode in one) - same length, but taller, so more space.
Had to wait for over 30 minutes even though we had confirmed reservation.
How can any words describe the experience I received??? Online the quote I agreed was £330 for 5 nights hire of a mini convertible. On the day I arrived I was told this figure was not correct and I should now pay £400 plus an additional £135 for insurance. Ok insurance fair enough, it’s high but it’s still a choice, but why the additional £70 above quoted price, which by the way stated includes ALL fees! However it get far worse, on the final day our flight was cancelled so I emailed asking to extended my booking 1 day… A new invoice arrives… £780!!! So what started at £330 ended up at £780… take off the £135 for insurance that’s an un-expected increase of £315 for an additional days hire… Oh and what did the advisor say at the airport… ‘Welcome to Switzerland, get used to it!’ Complaint raised, but of course no response…
It was great, easy pick up and easy drop off.
David and Jafresi and best employees there. Highly recommend!
So collection of the vehicle at Zurich, had to wait in line because only one staff member on duty. Not given paperwork on allocated vehicles condition. Informed was being upgraded to next sized car, of which I did not want as I booked an economy car to save fuel (as a result i spent more on fuel because of upgrade). Told no economy cars available!!!! Got to vehicle, which was covered in scratches, dents, marks etc (is this why I wasn't given the paperwork on condition of allocated vehicle). Informed lady in enterprise office who gave out the keys, wasn't interested in this car and told me to take photos of scratches etc and report them on the return. Told me she was too busy to look at vehicle (outstanding) During the use of this vehicle I was not impressed. Having returned vehicle at airport with full tank of fuel, and placed keys in security box, I have to this day received no confirmation from the company of the vehicles return, nothing. Not really good enough, and not what I paid for
