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The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Staff treated me and dog very well
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
A they honored your booking even though they did not have record of your service making a reservation.
Hotell staff and services No
It was good to find a vintage hotel lovingly restored and in in full operation.
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
Very nice staff, good location noice from other rooms, from the street
Good room. Good breakfast. The gym was a little small and windowless
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
The traditional standing No flat screen television in my room
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Everything A pool would be nice
Beautifully decorated and restored hotel from the early 20th century.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Great value and central location. Very nice restaurant and extremely attentive staff
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Very helpful staff members.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
Perfectly located in the very center of the city, it has complete facilities for everything needed.... and the price was very good!
hotel dubronki was centrally located but not noisy--the staff was effecient and pleasant..the rooms were nicely furnished--we stayed in a standard and there was a desk,,small table and chairs and two twin beds--traveling with adult child...the bathrooms were spacious and clean--there was no coffee in the rooms but otherwise everything you wanted was there--i would definitely recommend this hotel for anyone wanting to explore zagreb old town--we loved it.... the breakfast that comes with the room is very nice with large selection of meats/cheeses/grilled veggies/stuckli/ breads etc etc we ate breakfast here four times and was never disappointed...yum only thing was no coffee in rooms--but we did not find this in any room in croatia except one that came with a kitchenette and then that was instant--even thoough croatia has a coffee culture it is cafe oriented.
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
Nice rooms in good repair. Air conditioning only cooled to 23 C. I asked reception 3 times to come to the room and check it out. I was largely ignored and the young guy on duty I asked for help went off duty late that night. Finally at 10:30 pm someone came, showed me how to set the thermostat, which I had allready done, and set the temp at 17 C. Did no good. The room temperature remained at 23 to 24 degrees all day and night. Nice hotel, excellent location, nice rooms, and very poor staff.
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
Exelent location,very good rooms, Parking for car is not near by.
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
Good breakfast and location I had to pay 20€ per night for my dog. Small room.
The hotel is OK, but KAYAK service is terrible, I sent you several e mails that I need invoice from you for my staying in hotel Dubrovnik, becouse I paid to you, not to hotel. Without invoice, I can't refund monay from the company where I work. I now understood that Kayak is not correct with their customers, you don't care about them.. Regards Davor Kostelic
Best location in the city for a hotel Nice large rooms Helpful staff Bathroom could have been cleaner
The location of the hotel is excellent and some of the rroms is refurbished
Excellent location for everything except arriving by personal car.
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
The hotel is beautiful, and the staff is very nice. Also the location is very good.
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
Relax area, gym and breakfast Cost of parking
Location, room quality, view from Starwood preferred quest floor. -
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
Room, location and the breakfast No
Stuff is very friendly and the rooms were exactly as i expected.
Breakfasts :) Colour of the carpets :(
Great, clean modern hotel. Very close to train station and bus station. Tramway stop right in front. Very good breakfast buffet.A bit expensive, but we wanted to spoil ourselves on the last few days of our trip.
After 7 weeks of touring Turkey and Croatia, this hotel had the best breakfast by far - saved the best till last. Even provided a breakky pack on our last morning as we had to leave before the 6.30am breakfast.
Good location, friendly staff, for a next stay in Zagreb I would return
very spacious light rooms
Easy to find and close to a lot of central Zagreb things The hotel should provide better instructions for parking. There are no signs indicating where the parking is and sometimes it is hard to stop at the hotel to ask where it is because the roads are so busy.
The location was perfect for us. We could easily walk around the city and the hotel was 10 mins from both the train and bus stations. The staff was helpful as well. Breakfast was extensive and delicious.
Shower head broken. Extremely expensive parking compared to room cost.
The hotel was modern and very clean The location was a little rough, closed shops and broken pavements
Friendly staff Nothing
Cleanliness of the room
comfort of the room
Reasonably priced, 25 minute walk from the main plaza. Really nothing to complain about.
Nice size rooms, very clean, very good casino and the staff were very helpful
excellent facility, good central location
Everything was as good as 4 stars hotel requires. I liked especially free wifi. Very small remark - there was no bottle water or coffee in the room, even if the coffee machine was there. Fortunately a gas station is 200 m away so no problem in getting some stuff. for yourself.
Helpful staff difficult to find. No airport pickup
inattention while the staff made a bill for the accomodation. The date of departure was listed incorrectly.
The location is very convenient, especially on weekend when all shops are closed, there is an underground shopping center near Main Railway Station (Glavny Kolodvor), which works on Sat-Sun.
The hotel is near the railway station and the tram station. The breakfast is good. The hotel staff are cool.
Location staff was not very accommodating. We had 4 pieces of luggage that no one assisted us with.
very good location, close to the railway station, bus station and to the center
Close to the railway station. Price
Great access go the sites and transportations
Very convenient for train and bus stations. Nice breakfast.
Only there a short while. Had to leave at 5:00 A.M. but staff was helpful Couldn't get the air conditioner to work
Good location, in front of the Central Station. Hair dryer is nearly broken.
location Some of the staff were not friendly. Cost was slightly higher than quoted.
24 hour reception, good rooms, good brekfast, there is car parking tram line under the window (very loud), there is no restaurant inside the hotel
This is the most friendly and helpful staff I've ever encountered in my extensive travel experiences. They always met me with a friendly smile and greeting, and were very willing to help with travel and other questions. The location is fantastic. A short walk to all the sights.
The place where the hotel is great Everything was fine.
Good location if travelling without car Room had unpleasant smell coming from bathroom and flooring was noisy. No possibility to alter heating of room - sometimes it was cold. Possibly due to cold weather outside dining-room was wintery as well.
the breakfast saloon is decorated very nice; breakfast meal was good and various the hotel is situated on a pedestrian street / no auto access; a little bit of distance for carrying the luggage from the parking
It would be hard to be more central Zagreb than that... and the staff, in our case anyway, were not simply staff, they became friends.
The staff is very friendly and helpful, they are really very nice people. The hotel is in the center of Zagreb.
Very warm and attencious staff Nothing in the mini-bar; old beds.
The location was perfect, just below the old town. The staff were pleasant and helpful and we were given a small suite, although we only booked a double room. Excellent value. The guide book recommended the hotel restaurant, but unfortunately this has now closed.
The location is superb and the staff (almost all of them) extremely helpful! The facilities are a bit worn, but if you don't expect luxury it's ok. And the location makes up for any defects!
Close to the sights we wanted to see. Nice and helpful staff.
If I am correct the hotel is the oldest hotel of Zagreb. The hotel is clean and the people are friendly but for me it was not what I expected as I was looking more for a business hotel. The hotel did not have an elevator, the parking is 5 minutes walking and you cannot get to the hotel with your car as the street is a walking street. Also the hotel is hard to find as it is located in a old shopping mall. Personally I would advice this hotel to tourists who want to be in the centre of the city without having to pay a high cost.
In general was good.Very modern room big bathroom everything clean and friendly . The location was for my purpose well located. High parking fees for one night for Croatia and a badly damaged entrance door in my room.Normally they should not rent a room like that.
Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious. The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.
Location On checkout the manager was unresponsive when advised of the condition of the room. Hotel was grossly overpriced. The room smelt of cigarette smoke, the carpet was frayed, dirty and mouldy, paint was peeling off the walls (which were completely bare), the telephone and bedside lamp (a bare light globe) did not work, the room had not been vacuumed for some time, there was a empty water bottle and a used tissue under the bed. The bed base was broken and propped up with a block of wood and the fabric was ripped. The bathroom fittings were broken. The room was noisy with tram traffic outside. This was the worst hotel we have ever stayed in.
Parking place is available upon request and this is really necessary as parkings in town are quite expensive Breakfast could be improved
Zagreb was bleak, the hotel was bleak Breakfast was very basic
it´s very near to the city, to the cathedral and especially to the medical universitity. the hotel staff is very friendly. one hears very good the TV in the rooms nextby at the right and at the left.
nice, friendly staff, good location the breakfasts are "too monotonous" wthout vegateblas, cottage cheese, what I missed, and also too noisy rooms at the street side.
the location - the only reason i picked it. stayed at Astoria before which is way nicer and can be cheaper but this time wanted to be closer to the action this is a very basic hotel, somehow i didn't expect it to be *that* basic. no frills, minimal comfort, mebbe 3 channels on TV, lamish breakfast
the distance from the Cathedral is 10 minutes' walk; the breakfast is quite poor, no internet access in the rooms (at least we couldn't reach it, but we were charged for it) and the price for such rooms are too high
The location of the hotel is what makes the hotel interesting.Taking into consideration the facilities it is not really a 3 star hotel. The facilities esspecially the breakfast.
I loved the staff. I loved the contemporary design of the hotel.I loved the art in the hotel. I loved the view out on to the wooded valley. I loved the location, non-touristy but close to the city center.
Stunning design. Every detail thought of ! The room was perfect, with glass wall towards our own little garden! It was wonderful and really quiet to sleep, the bed was king-size, and bathroom with jacuzzi for two people. Awesome restaurant & food! Very pleasant and helpful staff, location of the hotel is perfect (in the very Center of the city), no pproblem for car (free parking)... Definitely something to recommend to everyone, simply amazing!
Good pick for Zagreb. Very helpful staff. The hotel is not very centrally located, but not far from the city center.Extremely modern design but a tiny tiny bit run down. The garden has a lot of potential but is completely neglected. 7/10
Staff was very friendly and helpful. The hotel is in a quiet street but close to the city center. Room was clean and comfortable. Excellent breakfast. Easy parking near the hotel.
The staff went out of their way to help and assist us and made a special effort for breakfast as we needed to depart early. Parking info needs to be update on website as the traffic conditions had changed had been changed.
The rooms are very comfortable with a nice bathroom. When we arrived we were getting a bottle of champagne as welcomes present. Breakfast was very good, hotel employees are very kind and helpful If there is anything to say it would be about a leakage during a heavy rain poor. The drops on the floor in the middle of the night were keeping us wake up and was frustrating. They offered us an other room for the other day.
The staff was exceptionally friendly and helpful. The breakfast was plenty, delicious and prepared with care. Beautiful design of all rooms, contemporary with some antiques furniture and original paintings. Very clean and confortable. Walking distance downwards to center. However the return is a pretty steep walk. We love hiking, so we enjoyed it.
The staff were excellent. Nothing was a problem for them and they made you feel very welcome. After a tiring train trip the lady that greeted us at the hotel made us relax with a tea before showing us to our rooms.
The location was perfect! Green and residential part of the city center! Wonderful staff, amazing breakfasts and restaurant! Hotel also has quiet garden with terrace, which you can access from all the rooms and have a drink there! I got welcome champagne and french cosmetics! I would recommend this place to everyone, you definitely should not miss it!
The staff were excellent, the hotel was in a good location and the amenities were good poor value for money
The two rooms we stayed in had very good view. Nope. It was all good.
Everything from rooms to services
Fast reception, Czech TV channel with news No reasonable Internet in room, quite high Internet price. In **** hotel it shlould be just a service
free internet-corner they wanted to charge more than the price from booking was, we had to talk twice to the reception supervisor to get the rate we booked!!! therefore checking your bill is essential
the reception is affable and pleasant in dialogue The central aircondition worked badly.The staff could not repair it.
Nice big rooms with big bathroom. Great Breakfast! The ladw at the reception was strange. She asked for credit card to secure the payment (which was already made on the internet!?! Then she did not really want to help to have a room with one big bed instead of 2 small beds...???
very nice hotel, good value for money a 15 min tram ride from centre
Spacious lobby good for gathering/meeting, nice room and size was OK, furnishings were in very good condition, nice bathroom. Hotel restaurant was a bit pricey. Only one computer in the Business Center for guest use. Air-conditioning in our room did not work.
price relatively OK finally we were charged more than we have agreed due to exchange rate difference; we didn't have the option to pay in euro, and their POS didn't work, so we were forced to exchange euro to kuna at the hotel rate which was not attractive