Cons: I was overcharged! Not sure who is at fault but I will not be using that 3rd party service again.
Cons: We didn't appreciate wgeb you rent a car online you're not told that this company is away from the airport. That makes a big difference. We canceled our rental.
Cons: Our rental was non-cancelable under any circumstances. Apparently even Covid travel restrictions!
Pros: We waited for a very long time for the airport shuttle and finally had to Uber to the off-site location. When we got there we complained about the wait and were told it was our fault because the shuttle only comes when you request (we were never told this ) it at the Information desk at the airport. Well, we went to the Information Desk and found it unmanned!!! We tried to call Thrifty but only got a recorded message. The van we rented was clean and ready once we finally got there but our level of frustration was high.
Cons: If your pick up van is not going to circle the airport regularly then LET PEOPLE KNOW and provide a phone number that actually goes to the pick up location. Very frustrating!!! Will not rent from them again.
Pros: NOTHING, beside the car was
Cons: Given me the car we ordered and payed for.. We order a Nissan Rogue and got a Nissan Kicks. Could barely fit in.
Pros: The process was fairly efficient and we received our car in a timely manner
Cons: I had reserved a full size SUV and received what I consider to be a mid size...that was not expected or appreciated.
Pros: The staff was friendly and expedient. Pickup and drop off were super quick and easy.
Cons: I wish I had known while booking that whoever booked the rental would be the only driver unless we paid a fee. I ended up driving the whole time and I would have preferred my husband to be the driver but I wasn't able to add him without paying an additional $13 per day.
Pros: the drop off was easy--
Cons: the car wasn't what was shown in the photos-- it also had 'hertz' logos all over it so i paid to drive a marketing campaign-- the price went up upon pickup due to a 'mandatory insurance', i was directed to the wrong car initially and had to go back inside to say this key does not unlock this car.
Pros: Easy experience traveling to and from airport. All staff were helpful and nice. Car was ready and clean.
Pros: Staff was extremely helpful. I rented a van and wanted all the chairs folded down which they did for me.
Cons: We were unexpectedly charged for dropping the car off a day early. We didn’t know about the charge until we were emailed our receipt after dropping the car.
Pros: I never picked up the vehicle. My trip was canceled because of restrictions due to the Corona virus. I tried to contact customer service to request a credit and no one responded to my email. I couldn't get anyone on the phone. The customer service is woefully inadequate.
Cons: Respond to my email request for a credit for a future car rental. My inability to pick-up the vehicle was totally out of my control. If I can't receive a credit, I plan to never rent through Kayak or Thrifty again. I will also tell all my friends not to rent with you in the future.
Agency’s choice (Class Special Car or similar) is the most frequently booked car hire type from Thrifty in Portland.
Thrifty has 1 car hire location in Portland. Take a look at our Thrifty hire location map to find the best car hires near you.