They closed early without telling me, then didn't let me switch pick up locations leaving me stranded in a random city after hours on Christmas Eve. I do not recommend them.
When we pick up vehicle representative was very short with me stating she had been calling me and they didn’t have a car. I showed her my phone number in the reservation, it was different from what she had been calling. I asked if there was anything g available she said no. I asked “ you have no cars” she said “ no suv like you reserved” then she said they had 1 Chevy Malibu. I accepted that car. The car was not cleaned it had dirt and stuff on the floor and windows were dirty. Just not the best experience I’ve had.
The reservation was for 7pm drop off but the office was closed. There were no instructions and it took forever to reach a customer service agent over the phone. In the end I had to leave the car 7pm on saturday and assume liability for it being parked there unattended until they opened again on Monday. Would never rent from Hertz again. They blamed Kayak for not making me aware.
Plenty of reps in the office. Easy in and out.
Terrible. Was charged smoking fee and I dont even smoke. The car was disgusting when I picked it up but they only had one full size option and there were long lines to get it changed - so I kept it because we were in a hurry. We had the car one day, i do not smoke, but charged a significant smoking fee. Working on it with hertz but its the last time i am renting from them.
When I rented through Kayak I requested airport pickup. Since I am unfamiliar with the addresses in St. Louis, it assigned me to another location (unfortunately without indicating it was NOT the airport, but a car dealership 20 minutes away). Once I discovered (en route to St. Louis), I attempted to call and cancel but to no avail. My confirmation number was not accessible via the Hertz site so I was unable to cancel there. I called the toll free number on the confirmation and could not get a live person. I tried another Hertz location (since the car dealership was not even listed on the Hertz site) and he tried to find a number for me but was unable to. I finally found a website for the car dealership and went through the chat option. Was told they'd take care of it and even received a follow-up email, but have yet to receive a cancellation confirmation. All told, a horrible experience and will not use Kayak or Hertz again.
