Pros: Car was newer, clear and what I had signed up for when I made the reservation. Value was best of all the searches made for the area
Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.
15 Oct 2015
What a joke!
Pros: Absolutely nothing!
Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!
16 Nov 2015
Don't waste my time
Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.
18 Nov 2015
dirty and smoky
Pros: everyone is super friendly and there was nothing wrong with customer service.
The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.
29 Nov 2015
Don't let them know where you are going.
Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.
6 Jan 2016
Pros: The car got great mileage. The drop off went well and I felt like the person knew what they were doing.
Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.
21 Jan 2016
Pros: easy pick up and drop off. friendly staff
Cons: car had stains in it, not very clean
21 Jan 2016
Advertisement read $15 per day, I rented for 2 day
Pros: Pickup/drop off drivers were very friendly and helpful.
Cons: The lady behind the counter was very rude.
12 Jul 2016
MIXED RESULTS - THE GOOD THE BAD THE UGLY
Pros: UPON RETURN, DESK PERSON AND DRIVER WERE VERY ACCOMMODATING WHEN I WAS RUNNING LATE FOR MY FLIGHT.
Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S).
DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT.
CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT)
HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!!
OVERALL THE EXPERIENCE SUCKED
LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)
19 Jul 2016
a bit of a bait and switch
Pros: The Camry was brand new and very comfortable.
Cons: I had to pay more than 3 times as much as the amount quoted by Kayakl
Pros: The vehicle provided plenty of space for my visiting daughter and family of 4 plus my husband and me. It was easy to pick up and drop off after hours. It was clean and had no issues.
19 Jul 2016
Pros: The first problem was my reservation was for 10am. I arrived at 10:45 am and my car was still not ready. Finally around 11:45 which was an hour and 45 mins. late they got a car. They did knock off a little bit of money, but when they ran my debit card they told me they could not take my debit card. It was a mess....I left and went to Enterprise who got me a car that day, it was cheaper, and I had no problem with my debit card!
24 Jul 2016
Excellent Customer Service
Cons: Budget Car rental is open till 1:00 pm on Saturday and Sunday. Not so easy to pick up
6 Aug 2016
The rental company cheated me with the price.
Pros: The rental location was very convenient
Cons: They used a different reservation and used a higher price instead of the agreed price
1 Oct 2016
Cons: Confusion over pick-up location. I did not realize the Manchester location was different than the airport location. Price ended up being more than $100 more. Will not use Budget again.
11 Apr 2016
Pros: The car was nice.
Cons: We were given the wrong vehicle, and never told that they changed our drop off time. They did make it right at the Airport Budget, but the first one where we got the car was ridiculous. I don't think Mike knew what he was doing. When I called to tell him about the mistakes, he blamed me for arriving before my reservation time.
15 Apr 2016
Pros: I thought offsite was via shuttle, when I got to the airport they said I rented a car 30 minutes away and would need to take a taxi and return it there too. This was not clear.
25 Jul 2016
Cons: I think the problem was with Kayak and then Budget made it worse.
I went online with kayak and put in to rent a car at St. Louis Airport and not just ST. Louis in general. (STL) All car rentals at STL are off site on a nearby road. Being an out of towner I did not know the address of the car rental. I just got on the shuttle at the airport as I always do in St. Louis and it dropped me off at Budget. I was halfway through my processing when the agent tells me that Kayak had the car at a Budget rental in a hotel on the other side of down and not the airport. I was annoyed but I needed the car so I asked if someone could take me there or would I have to take a cab. She told me that it was closed and they were not open on Sundays. I double checked and she was right. THEY ARE NEVER OPEN ON SUNDAYS so why would Kayak book a rental that would be impossible to pick up? Please tell me! Budget told me they would have to start a whole new reservation and I would have to pay $350 more which was just shy of double the price I had procured. I refused to be "robbed" like that and told them I would make other arrangements even if I had to pay that amount I would not pay Kayak or Budget. I quickly got a car with Enterprise who treated me wonderfully and I paid the same price that I was suppose to pay originally. Unfortunately, Enterprise was located 1/2 mile away on the same road and Budget made me carry all my luggage back to the airport to get the Enterprise Shuttle. Did I mention that they passed by the Enterprise Agency on the way back to the airport? Did I mention I was not a raving customer but a quiet but firm one? Did I mention that I was also a 66 year old woman traveling alone to teach a college course and had 4 pieces of very heavy luggage with books that I need for the course? I will mention that I will never rent from Budget or Avis who happens to own Budget.
3 Apr 2016
Cons: I booked a car at one location for a specific price. That location was going to be closed so they sent me to a different location that wouldn't honor price. After many phone calls and much yelling now I have to wait for a refund of the money I was over charged. A nightmare
Pros: Car was, reliable and handled well. It was also clean.
Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.
5 Nov 2015
Room for improvement but a value overall.
Pros: Easy check-in and check-out. Price is right.
Cons: Had garbage from the previous driver(s). Smelled like smoke.
12 Oct 2015
Smoke-free car smelled like smoke
Pros: Pick up and drop off your very quick
Cons: Relatively high mileage Camry had definitely been smoked in
21 Oct 2015
Pros: Fast service. Didn't have to wait for the shuttle at the airport. Quick trip on the shuttle to the rental lot. Fast service once there. Was on my way in a few short minutes. Upon returning the car, I was given a receipt almost immediately, and the shuttle driver was ready and waiting to take my family and me to the airport.
24 Oct 2015
Pros: Efficient friendly staff at pickup. Shuttle service to/from airport is prompt. Have had good rentals from here in past.
Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.
27 Sep 2016
Pros: Nice little car and good staff
Cons: Gas tank was not full.
Interior was ripped.
We exterior was scratched and scuffed.
2 Oct 2016
Pros: The staff was great to work with, both on check out and checking back in.
Cons: The car smelled like smoke and had an odor.
9 Oct 2016
Pros: The staff was professional and accommodating.
19 Oct 2016
Very friendly staff
Pros: This was a great experience all around for me. As a 75 year single woman, I was a bit nervous about the routes to take for my journey. The staff could not have been more helpful and accommodating. The car was a great fit for me, clean, comfortable and in perfect running condition. I had no worries and would use Thrifty again. It was also a pleasant surprise that the rate was lower at the desk than the one I was given online.
Cons: Airport directional markings to the Thrifty rental car location were good at first, but at the crucial spot where the road split, I was unable to see (it was night) any further directional markings to guide me to the location. I guessed and chose the wrong way and ended up driving through dark neighborhoods directed by my GPS. It was a relief to finally arrive at the Thrifty agency which is actually quite close to the airport. I drove around for about 20 minutes trying to locate it after a long day's drive. .
23 Oct 2016
Convenient and cheap
Pros: The car was clean, new and priced competitively.
Cons: Had to call for shuttle bus and waited 20 minutes.
Cons: As the driver of a Corolla, I wasn't prepared for lower gas mileage but didn't make a huge difference in cost
22 Sep 2016
Pros: Great service! Everyone was friendly
30 Sep 2016
Poor customer service
Pros: Not much
Cons: Having to drive to a location 30 miles from the airport after they would not honor the rate.
14 Oct 2016
Pros: The ease of picking up the car and dropping it off. The agents were very nice and helpful.
Cons: The cost of the added insurance. I know this is an option but I paid $40 for the car and $60 for the insurance! I did not like that part.
21 Aug 2016
Pros: I liked the customer service
30 Nov 2016
Friendly staff, especially those who picked me off
Pros: Comfort, performance and gas mileage of the car I rented. Employees were friendly, professional, and got me in and out quickly and efficiently.
Cons: "maintenance required" light came on while driving through the Ozarks. Sort of freaked me out until I managed to pull over and look up what it meant in the manual. Turned out to be no big deal, but sort of disconcerting when it happens while driving through heavy fog in the mountains.
6 Dec 2016
Good service, friendly staff.
Pros: The rental agents were very professional and polite. But it was the ones who picked me up and dropped me off who really impressed me. Super friendly, amiable and interesting! Car was good, clean and relatively comfortable. Got great MPG.
Cons: "Maintenance reqd" light came on while driving through dense fog in the mountains. Was not near a place where I could pull off at the time, so was a little worrisome until I was able to get somewhere that I was able to establish that it was apparently nothing more than scheduled upcoming service.
1 Sep 2016
Pros: Pick up and drop off were both very easy. No hassles and all of the representatives were professional and friendly.
Cons: I rented in St. Louis at the airport and returned the rental in Kansas City...did not like that I had to drop off the rental in the city and find my way to the airport 20 miles away...otherwise I would have been charged an additional $150 just to drop the car off at the airport.
6 Sep 2016
Pros: The service was excellent. Took care of me to the fullest
6 Sep 2016
Customer Service is Excellent
Pros: Customer Service was above and beyond my expectation.
Pros: I arrived very late at 3am and a car was ready for me to pick up. When returned, the process was very efficient and only took a few minutes with a shuttle ready to take me to the airport. I will rent from Hetrz again and KYAK rocks.
Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.
5 Sep 2016
car good. not enough staff for early return
Pros: The car
Cons: Not enough staff in the AzM
2 Nov 2016
Pros: ok customer service
Cons: so hard to find the place, and get to it. very confusing location.
3 Nov 2015
Cons: Price kayak gave me was much less then I was charged
1 Jul 2016
Great value, pickup flexibility at Hertz
Pros: I had to move up the pickup time a day earlier and was able to do so without any problem. The big surprise was that the price even went down!
5 Jan 2016
great dropp off experiance
Pros: it took less then five min to check out, plus they drove me back to my home.
25 Jul 2016
St Louis office needs help
Pros: Car had a nice large trunk. Reasonable gas mileage.
Judy in the Hertz billing office was able to adjust my bill to the agreed upon KAYAK rate after I returned the car. Thank you, Judy. (See next box for complaint)
Cons: Pickup experience in St Louis was dreadful. I had a new agent who was inexperienced and couldn't figure out how to give me the rate on my KAYAK reservation, and the location manager didn't respond to her requests for assistance. We were running late and needed a car, so she rented me a car at a "walk up" rate which was about $200 more than I had been quoted.
3 Aug 2016
Worst Car Rental Ever
Cons: I rented with Hertz through Kayak. I asked for rental at St. Louis Airport. The car was not at airport. They wanted to charge us an extra $200. We took Uber to actual site. A car was not ready. They washed a car for us to take. They hassled us about "add ons".
6 Aug 2016
Pros: When I submitted my order it changed my location so when I went to pick up it was wrong. Thank goodness they were able to fix it.
Cons: The over charges for not staying in the area. I could have driven as many miles in St. Louis and been charged less. Ridiculous !
7 Aug 2016
slow check in
Cons: Check in took too long, over 40 minutes for a confirmed reservation and I was only customer when I walked in. Staff tried hard to sell me multiple insurances. At turn in location, computers were down.
Pros: Car was clean and gassed up, ran fine, and was comfortable.
Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.
8 Sep 2016
Average car, average service
Cons: 30k on the car....it rattled a bit. Nothing major.
27 Sep 2016
Pros: It was a brand new Toyota
3 Oct 2016
Cons: I didn't like the fact that I noticed there was no spare tire in the trunk. If something were to have happened to us and we needed to change the tire we would have been left stranded in another city/state that is unfamiliar to us. I informed two people at drop off that there was no spare but I'm not sure if or what was done. I just wouldn't want someone to need it and one not be available for use.
6 Oct 2016
No surprises, great value
Pros: great car, easy to find shuttle and dropoff, no surprises at pickup or dropoff
Cons: Had to wait for third shuttle because we had so much stuff, but we still only waited about 8 minutes.
19 Oct 2016
Pros: Great experience. From the ticket counter at the airport, super friendly and helpful lady Friday, Sept 30 @ 1:145-ish on through to the shuttle back to the airport. We had to return the car early because Hurricane Matthew shortened our trip. There was no hassle and no gimmicks about early returns and partial refund, etc.
Cons: The van would have been nice with an exterior thermometer and a compass. Other than that great.
1 Nov 2016
It's pretty self-serve
Pros: I liked the car that I picked out. There was one employee that was very nice and helpful.
Cons: There wasn't a person to help me get the car. There was only a kiosk and when I had a problem with the kiosk, the employee there only spoke to me from across the room. I had to go find my own car, move another one to get the car I wanted and be unsure of what I was doing the entire time.
12 Nov 2016
Pros: We liked the price.
Cons: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.
Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn
6 Mar 2016
Pros: they accommodated me by giving me a higher grade vehicle.
Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.
6 Mar 2016
Pros: Wonderful, efficient, courteous operation and staff at St. Louis. I'll be returning there and can't imagine renting from anyone else.
13 Jun 2016
The rental ended up costing 1,5X kayak quote
Cons: Car with 40.000 miles in the odometer
21 Aug 2016
Pros: I drove 44 miles. I picked up a car that didn't have a full gas tank however I would be penalized if I returned in the same condition.
No one checked my car upon return. I was told to leave my keys in car and they would send me my receipt.
I travel weekly for business and this was my first such experience.
No final receipt
19 Sep 2016
Booked 12 passenger van given 10 passenger
Pros: Van was clean
Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.
22 Aug 2016
Pros: The representative was very nice, efficient and quick.
Cons: Parking to pick-up car was difficult due to street construction.
15 Nov 2016
cost more money at pick up
Pros: car was clean that's a bout it
Cons: Was not the same price as quoted by you said that we were at Wrong Avis pick up it said airport pickup got there said it was another Avis I asked how mmuch it was here my quote was 141 they told me to 299 but said they can put us in the car for 210 pounds $70 more then what I got from you then he said we can take the shuttle back to the airport and catch a cab to the other Avis dealer I was not going to pay and take up more time to do that so I took the car will never use them again should have went to Enterprise I coulD of got a full size car for the price I paid for this little one what a ripoff