Pros:I could not have had a better experience with Enterprise in Plattsburgh NY. They called me ahead of time, switched my pickup to the airport, and quickly took care of getting my car.
Pros:Choice of vehicles and no lines to wait in. Pleasant employee.
Cons:Prices at the small airport in Plattsburgh NY are higher in general than at at larger nearby airports. Only one employee which could be a problem if others were renting at the same time.
Pros:Customer service was excellent.
Cons:The vehicle was horrible. Filthy seats, cigarette smoke, damaged windshield wipers.
Cons:The car was used by a smoker and smelled very bad. The seats were covered with stains. The windshield wiper rubber gasket was damaged and therefore did not work with rainy conditions.This car sucked!
Cons:Got a ride to Plattsburgh which is a five hour drive to where I live it was my daughters birthday we had the weekend all planned out...long story short they didn't rent me the car...weekend was ruined...enterprise sucks monkey balls
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8.4 Very Good
Pros:I was never informed that the drop off in Mooresville was during business hours so I had to travel 20+ miles to find the office was closed. Very inconvenient that I had to return the next day.
Cons:Being notified that Mooresville office was closed with no after hour drop off. Plattsburgh pick up was excellent.
Pros:Worst experience ever. They doubled my rate and blamed it on you. Horrible, shameful service. I will never use again.
Pros:ease of service
Pros:Budget was great. They gave us an upgraded vehicle at no extra charge and everything went very smoothly from check-in to return.
Cons:KAYAK!! I had requested a reservation from BTV (Burlington) and when I received my confirmation email, I noticed that you had made me a reservation from a different airport in upstate New York! That would have been useless, so I had to call Budget directly to modify the reservation which eliminated any price advantage I had received through Kayak.
Pros:Great customer service.
Pros:The car was ready when we got there and they even have us a free upgrade. The car was very clean and comfortable!
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Pros:Staff at pick up very helpful and friendly.
Pros:Great on gas and it was very comfortable
Pros:The car was fine
Cons:I do not like that they make the rentals for every 24 hours. It doesn't work realistically for renting a vehicle (especially when you're paying for 3 days but only get it for exactly 48 hours). I will not be using dollar again. Also, a $200 hold is a little excessive. I've had $100 held before, but $200 is a little ridiculous. Because of the way they do the time for pick-up and drop-off, it was very hard to schedule for when I actually needed the car and they wouldn't work with me.
Pros:The car was good; reliable and no problems.
Cons:It was so hard to get to talk to anyone because of phone problems at Hertz.. When we returned the car during regular business hours, it would have been good to get to talk to someone and know the exact final charge for the car rental. However, the final charge was exactly what we expected.