Pros:There was no line to wait in
Cons:I liked everything about the experience
8.8 Very Good
Pros:Easy process, staff was very polite and helpful. I was also given a Camery when I reserved a compact car, so that was appreciated.
Cons:The damage waiver I purchased was too expensive.
Pros:The staff is quick
Cons:The surprise in fees for such small car. The car had dents, seats were stained, and had a little smells to.
Pros:The ladies who helped us out were very nice, and made sure that we were satisfied wth the rental.
Cons:I didn't like that we got charged for a full tank of gas when we only used a quarter, but it was a cheap overall rental, so still not a huge deal.
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Cons:I reserved one class of car but received a lower class. I asked to get refunded the difference but the guy at the counter would not do so
Pros:Staff very unfriendly
Pros:The front desk staff was helpful. I had to change cars because the first car I was given would not go when pressing on the gas.
Cons:Prices are high for the compact cars.
Cons:Scheduled a full size but got an intermediate
Cons:They didn't have a car for me even though I had a reservation.
8.0 Very Good
Pros:Friendly and helpful
8.0 Very Good
Pros:Car was good and clean and friendly people
Pros:It was a nice car
Cons:Took a while before I received the car. The car wasn’t really clean and a bit smelly (put in an own air freshener) The fact once you used an e-toll way, you pay for every rent day even though you used it once is what I dislike a lot
Cons:What's the purpose of making a reservation if the car is not ready. We waited almost an hour to get car. The animal hairs inside & in trunk were gross.
8.0 Very Good
Pros:I got the car I needed in the amount of time I wanted.
Cons:The car was not thoroughly cleaned from the previous renter. It smelled like smoke still when I picked it up.
Pros:I typically dont have issues with Hertz vehicles. The staff is friendly and gets the job done.
Cons:Inside of car was dirty when I received it. Also, car didn't have windshield wiper fluid. Would suggests having another person on call in case of vehicle emergencies. There is only one person working the front desk, and when I tried to drop my car off it took a lot longer because there was a break down that had to be handled, leaving no one at the desk.
Pros:We booked a oneway rental but when we tried to collect car they said they don't do one-ways. We had to have friends drive us to our destination.
Pros:The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Cons:When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
Pros:Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Cons:Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
Pros:The staff was very friendly and the service was excellent
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