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Nicely furnished rooms, pleasant patio for breakfast. Poor customer service, internal renovations being undertaken while guests are in their rooms
The location of the hotel was good great views of the cathedral from our room and the roof terrace and the staff helpful and friendly. Work was being carried out on the building next door but the noise was minimal
We liked it's central old town position with everything being close by. It is a charming old manor house with individual rooms and personal service. It has a lovely courtyard with orange and lemon trees and a roof terrace.
central location. old world charm no
Construction outside the hotel entrance, very noisy. No shower, just a tub with a hand shower.
A super Hotel for little Money, in the middle of the old City, 5 Minutes from the see... very frendly, good breeakfast... anytime again...
The location is fantastics. We also had a room with a view of the Cathedral. The bathroom was very small and not very comfortable.
Excellent location in a characterfull hotel. Couldn't believe it was so peaceful in the centre of the city..a little haven. Staff were very friendly and helpful, nothing was too much trouble.They offered advice on trips, eating out, travel arrangements etc.Would definitely recommend and stay again Breakfast was very ordinary continental buffet but included good freshly prepared coffee
Liked the location, staff, and quirkiness dirty towels, dirty mat in bedroom and noise levels.
Helpful and friendly staff Central location Not able to stand under a shower
Beautifully restored common rooms, a roof terrace and a private little spa area were presented to us on arrival. the staff were friendly and personable, proud of their hotel. The tasting menu at dinner was great value. I suppose old buildings come with a few annoyances, such as a few ants in the bathroom and very noisy plumbing clanking noises throughout the night.
this hotel is a cross between staying in a museum and an old English country home. The attention to detail is second to none: the latest English novels in bedrooms, afternoon tea with an amazing choice of tea and coffee and cake and biscuits in the Monet kitchen, drinks on the roof terrace with amazing mattresses and a good selection of magazines, evening sherry in the beautiful drawing rooms with music and a huge selection of art books, swimming pool, solarium and mini gym and sauna with swimming costumes and shoes of every size, in case you forgot to bring yours, and umbrellas waiting for you when it's raining. Nothing was too much trouble for the friendly, but unobtrusive staff to make one's stay very very special. The best hotel we h
Very interesting and convenient for short stay in the city
The staff made such an effort to make our stay just that extra bit special. Service was impeccable! Breakfast should be included in the price or prices should be clearly displayed.
A beautiful hotel, where nothing is too much trouble for its staff.
attention to detail was first class.ideal place to be at peace with a touch of class.
Beautiful old palacio with wonderful rooftop terrace and view of the Cathedral. Lovely, thoughtful staff. Although very beautiful, didn't feel like a 5 star hotel and expensive for the area.
because the Hotel was reported in the Japanese travel books as the best hotel in Mallorca Keeping bed covers in the corner of the room in a bit messy way
The hotel was beautifully rennovated, preserving many historical features, yet providing many ammenities as well. Original Miro's displayed in the hallways, replica Monet kitchen, beautiful sitting area with a nice library, and a wonderful patio to enjoy complimentary coffee, tea, cake. The hotel staff was incredibly friendly, helpful, cordial, and accomodating. Service was excellent, rooms beautifully maintained. Excellent stay overall.
Thank You)) Very beautiful hotell and very kindly people)))
Extremely helpful staff Difficult to reach by car
Very clean and new interior, quiet hotel, lovely roof terrace, helpful reception staff, great breakfast and breakfast service. Super beds, huge wardrobe with plenty of hangers, bathroom robes and lots of towels. Good spa (steam room, sauna and jacuzzi). No tea-making facilities and no room service/bar service during the afternoon, bar shut in evenings (staff offered to open especially for us) no full length mirror in room, poor selection of toiletries in bathroom. On balance a newly opened hotel still finding its feet - is very good now and could be excellent.
Staff, particulary the girls on Reception very helpful, curteous and friendly. Bed very comfortable, room spacous, clean and light. roof top garden lovely to relax in after shopping. location fantastic. breakfast not included.
Friendliness of staff , cleaniness of hotel , services provided and the standard of rooms were excellent lack of coffee/tea making facilities in the hotel rooms
The staff were the most friendly and helpful that we have experianced in a long time
Great location in quiet part of town, but only5 mins from the cathedral and 10 mins walk into heart of Old Town bars and restaurants. Fantastic staff. Cool rooms and roof terrace. Great breakfast.
Shape, cleanliness, hotel staff
Paco and Adrian provided excellent service. Roof terrace had beautiful views. Rooms very light, spacious and stylish. Good breakfast. The night porter was very grumpy
location room although superior had no window and water pressure to shower was poor and so shower was difficult to use
First impression, reception staff was excellent, and they upgarded me to better room, just because they could !! I will go there again, that says all.... Two issues so small, that i will not even mention.