Westgate Lakes Resort and Spa

8.1
Excellent

Based on 12,964 reviews
 
10000 Turkey Lake Road, Orlando, FL 32819, United States
  +1 407 345 0000
Westgate Lakes Resort and Spa - Orlando, FL, United States
Check-in
Check-out
Compare vs KAYAK |
only-apartments AED 233
AED 238
TripAdvisor AED 265
only-apartments
per night
DERBYSOFTDIRECT
per night
TripAdvisor
per night

Good to know

Distance to city centre 15.5 km
Location rating 7.3
Nearest airport Orlando
Distance to airport 16.4 km

Rooms

Check-in
Check-out

Standard rooms

AED 256+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 1118 per night
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Unknown
AED 1345 per night
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Unknown
AED 256 per night
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Unknown
AED 265 per night
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Unknown
AED 294 per night
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AED 297 per night
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Unknown
AED 479 per night
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Unknown
AED 502 per night
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Unknown
AED 502 per night
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Unknown
AED 504 per night
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Unknown
AED 539 per night
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Unknown
AED 539 per night
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Unknown
AED 539 per night
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Unknown
AED 539 per night
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Unknown
AED 539 per night
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Unknown
AED 539 per night
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Unknown
AED 581 per night
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Unknown
AED 688 per night
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Unknown
AED 705 per night
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Unknown
AED 725 per night
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Unknown
AED 829 per night

Double rooms

AED 299+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 299 per night
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Unknown
AED 359 per night
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Unknown
AED 382 per night
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Unknown
AED 404 per night
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Unknown
AED 404 per night

Deluxe rooms

AED 484+

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Nightly Base Price
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Unknown
AED 1111 per night
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Unknown
AED 484 per night
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Unknown
AED 490 per night
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Unknown
AED 494 per night
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Unknown
AED 511 per night
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Unknown
AED 519 per night
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Unknown
AED 552 per night
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Unknown
AED 563 per night
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Unknown
AED 608 per night
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Unknown
AED 617 per night
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Unknown
AED 785 per night

King rooms

AED 309+

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Bed type
Provider
Nightly Base Price
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Sofa bed
AED 309 per night
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Sofa bed
AED 414 per night
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King bed
AED 508 per night
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King bed
AED 550 per night
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King bed
AED 571 per night
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King bed
AED 665 per night

Resort rooms

AED 408+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 408 per night
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Unknown
AED 498 per night

Leisure rooms

AED 701+

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Bed type
Provider
Nightly Base Price
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Unknown
AED 701 per night

Reviews

Pros

Cons

Traveller rating

403
180
115
66
51

Time of year

Traveller type

Show reviews that mention

+
close to disney in 19 reviews
close to the convention center in 13 reviews
close to the theme parks in 27 reviews
finding parking in 15 reviews
friendly staff in 164 reviews
golf carts in 23 reviews
great location in 158 reviews
great stay in 7 reviews
great view of the lake in 77 reviews
jacuzzi tub in 62 reviews
pool area in 14 reviews
room was clean in 303 reviews
sales pitch in 28 reviews
sell you a timeshare in 33 reviews
terrible parking in 299 reviews
time share in 37 reviews
west gate in 6 reviews
  • Okay
    Feb 2019
    6.0

    A nice room that was clean and comfortable

    Parking at this location is severely lacking. Prepare to hike this your car. Front desk was not accommodating nor friendly even though I called ahead. On check out day housekeeping is ringing the doorbell even with the DND sign deployed over an hour before checkout time

  • Good
    Jan 2019
    8.0

    Good proce

    layout of room was weird. Spa tub next to bed. It is a villa...shared the front door and foyer with strangers. Elevators in a hidden area, scary at night.

  • Good
    Jan 2019
    7.4

    Facility was nice, and clean but they had many issues going on. The first night we arrived the room and the whole Building had no hot water. After waiting all night issue was not resolved and there was no hot water in the morning. We requested to be moved to another Bldg which they did.

    Agent in the morning informed us management had no knowledge of any issues. Including another Building with no electricity. Management and front desk should know and be informed of all issues so they don’t book rooms which have problems.

  • Okay
    Jan 2019
    4.2

    Cleanliness

  • Excellent
    Jan 2019
    8.2

    Outdated Luxury

    the amenities were old, but high quality. Well worth the price

    A bit dirty and rundown

  • Excellent
    Dec 2018
    9.1

    The resort is beautiful with only one down fall....

    It’s big and beautiful. It reminds me of an apartment complex. The pools are heated and they have jacuzzis in and outside of your room. The staff is more friendly than the cast members at Disney. We really injoyed most of our stay.

    As soon as we arrive to the resort my wife and I were hounded to come to a seminar to talk about joining the resorts special club and joining a travelers club. We only went for the prizes but they ended up using two of my vacation days for information we told them we didn’t want. So if you decide to go. Just tell them NO to the “tour around the property” and enjoy your vacation.

  • Okay
    Dec 2018
    5.7

    Location

    The air conditioner unit is very noisy and the toilet have water problems.

  • Okay
    Nov 2018
    4.8

    SALES

    Comfy bed. Nice Lakeview. Good WiFi

    High pressure sales the minute we walked in. Insufficient parking. Broken down old TV. Impossible to order room service. Bathroom vents were old and sounded like a dying walrus. Repeated sales calls & texts. Apathetic/scripted response via text based concierge (i.e: "Please let us know if we can do anything to improve your stay!" [I bring an issue to them] "I'm sorry but we can't help!" [Repeat with the next issue].)

  • Good
    Oct 2018
    6.8

    Jet tub.

    The room is very noisy.

  • Excellent
    Aug 2018
    9.1

    Great people

    My family and I was stranded and no transportation due to Enterprise Rental not working with me for automobile rental. Took a lyft to Westgate and the staff was so helpful and allowed my family and I to sleep in late. Thank you!!

    I didn't like the fact that the shuttle driver was so involved into his girlfriend I the front seat that he failed to pay attention to the passengers he transports.

  • Good
    Aug 2018
    7.7

    Orlando in August

    The staff was very friendly and the accomodations were very confortable. The location is great as its close to Disney and Universal.

  • Mediocre
    Aug 2018
    2.8

    You get what you pay for

    The common areas are nice.

    The service, the room quality, long wait time when their is an issue and not enough parking. We were not in their system so we were asked to come back. We returned an hour later and were assigned a room with no sofa bed when I made the request on the booking and at the front desk. After informing the front desk, they told me I was wrong and they will send someone. A staff arrived and confirmed we did not have a sofa bed. I called the front desk back and they said they will see what they can do. After waiting another 20 mins, they gave us another room. When we move to the other room, there was no parking and the AC in the room was not working too well. This has now been over an hour since we checked in. I requested to cancel my reservation and a full refund. They informed me that I had to contact Kayak for that request. I was on the phone with Kayak for over 20 mins and they had to contact the hotel to request authorization. After two hours, the reservation was canceled and now it was close to midnight and I had to find another place to stay. You get what you pay for.....

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About

Overview

Westgate Lakes Resort and Spa is located in Orlando, close to the city's world-famous theme parks. Guests are provided with all the comforts of a fully-furnished vacation home with the added luxuries of a full spa. All living quarters, from the one bedroom studios to the large and spacious four bedroom villas, are non-smoking and air conditioned. The resort allows pets on request and free WiFi is available throughout the resort. Westgate Lakes Resort and Spa is a world-class facility and premium day spa. An array of services, such as massages, steam rooms, body wraps or scrubs, hair treatments and facial treatments, are all part of the wide range of spa services and products that can be found in the over 10,000 square feet of lavish treatment rooms. Westgate Lakes Resort and Spa offers many amenities for guests, including a full state-of-the-art fitness center that includes personal trainers and a wide selection of fitness apparel. Basketball and tennis courts, a horseshoe pit, mini golf course, a playground, sand volleyball courts and a full-sized shuffleboard court are all located on-site. Boat rentals, fishing on the lake behind the resort, and bike rentals are additional options for guests. Parking is free of charge in a secure parking garage, which features spaces to charge electric cars. Westgate is very close to the Orlando convention center, Universal Studios Orlando, SeaWorld Orlando, Epcot, Walt Disney World, and Disney’s Animal Kingdom. The resort offers several dining options on-site, including Drafts Sports Bar and Grill, which offers a large menu selection, Sid’s Bistro, which offers Starbucks Coffee and Jamba Juice, Cordovano Joe’s Authentic New York-Style Pizza, and the Marketplace and Deli, which stocks a variety of groceries as well as made-to-order deli sandwiches and wraps. There are also three poolside bars located throughout the resort.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.1 Excellent

Based on 12,964 reviews

7.8

Wellness Area

7.4

Pool

5.1

Cleanliness

3.5

WiFi

Things to know

  • Spacious rooms
  • Friendly service

Check in

16:00

Check out

10:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Business centre
Internet
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot Tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Playground
Storage available
Terrace/Patio
Lift
Massage
Laundry facilities
Child pool
Express check out
Hairdryer
Coffee shop
Sauna
Babysitting/child care services (surcharge)
Steam room
Free valet parking
Wedding services
Outdoor tennis
Grill
Cable or satellite TV
Kitchen/Kitchenette
Linens
Towels
Golf
Pool table

Location

Most popular landmarks

  • Skeletons: Animals Unveiled 1.8 km
  • SeaWorld Orlando 2.4 km
  • Discovery Cove 2.9 km
  • Fun Spot America 4.6 km
  • Universal's Islands of Adventure 4.9 km
  • Wizarding World of Harry Potter 5 km

Orlando travel guide

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