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The staff was polite and tried to be helpful as much as possible (all though some spoke very litlle english), especially the owner, who is there daily, did everything to satify the needs of his guests. The room was fairly big, clean and comfortable. The hotel is very remote from the center of Napoli, does not have any amenities (gym, pool, etc ) and also it lacks a decent lobby thus you really have nothing to do except watching TV in your room. The breakfast (and the restaurant itself) are OK but the selection is poor.
My stay at the Ranch Palace was Fantastic!! The hotel staff was very professional and responsive and will do what it takes to make you feel at home. I enjoyed the authentic Italian food and the fact that they were willing to mix and match so suite me. Very clean and modern hotel with free internet and easy access to the sights. The shuttle is great. The 15 minute ride to the airport (non-peak); convenient. I would recommend this hotel over those in the city if you value tranquility and a priceless mountain view. The hotel staff (people) made all the difference. I give it an A++. Nothing negative here.
Staff were attentive to all of our needs including arrangements to take us and bring us back from the nearest metro station and arranging a transfer to the airport. We were taken on some accompanied visits by hotel staff. Food and wine were excellent and reflected the local Neapolitan traditions. There was a very homely and friendly atmosphere which was reflected in the number of local people who used the restaurant (a good sign of value and quality). The hotel has excellent panoramic views over the inland part of Naples. Air conditioning/internet connection were standard. Our room was a mini- suite with a separate sitting room with larger screen tv The hotel is being refurbished and although this has no impact on guests the initial visual impact is negative.
The hotel is excellent quality high up on a hill far from the wonderful chaos of Napoli the restaurant is extremely good - but the best of itt all is the owner. Always present always helpfulJ he showed us one of the most beatiful views we have ever seen. Our maximum points are lower than our gratitude and impression from true excellence.
The Staff at Ranch Palace Hotel was first class in every way, and often went out of their way to make our stay as comfortable as possible. The ammenities of the hotel are exceptional, and are without a doubt the best of any 4-star hotel I've ever stayed at. I look forward to staying there on my next trip to Naples, and will encourage my co-workers and associates to stay there as well. I honestly cannot say anything negative about my stay at Ranch Palace.
The welcome was warm and friendly and the particularly helpful staff did everything and more to ensure that my wife and I had a comfortable and memorable stay at the hotel. The visit to Naples was enchanting. Now with so many happy memories including of course our stay the Ranch Palace, we will certainly be back. In the circumstances - not applicable
Mr. Salvatore is a great person. My evaluation score would be lower without him.Very good quality rooms. Shuttle service to/from subway is helpful. Free wifi and parking. The breakfast was very neglected and weak. No fruits, eggs or a suitable choice of fruit juice. Only biscuits and jam.
The hotel rooms are very good (wide, modern, clean and confortable) and the hotel staff is very kind, friendly and helpful.
This is by far the best Hotel I have ever stayed at in Europe. The staff was very friendly and provided V.I.P. service to all the guest. The rooms were very spacious and had all the luxuries provided within. This is a classy hotel with the at home family environment. The food in the hotel was great.
Nice room, quiet area and friendly and excellent service.
It was close to the Hospital. The sheets and towels were spotless. There was no food available at all (except for a very poor breakfast), no wine, no ice. Very poor for a hotel.
Clean It was very loud!!!! Breakfast was poor!!! The room was dark.