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All the staff in the Hotel were excellent, very friendly and helpful. This is a very nice place to stay.
Warm wlcome, attention, clean , good breakfast, excellent location , international public,very close to all shopping place,will come back to stay Room was not ready at arrival at 13:00 hours. waited till 14:00 hours in coffee shop, coffee was on hotel cost
The location was excellent and facilities such as train, taxi, cinema, restaurant were walking distance. The hospitality needs improvement. Reception staff not friendly. Room needs to be clean. Internet facility limited in lobby. Staff doing their best to provide good service but they need more training and commitment.
The kindness of the hotel staff. Very serviceminded. Despite ugly outside facade and a strange entry, the rooms are very comfortable and nice.
Excellent and friendly staff from the minuet you arrive. Rooms are clean and nice with no frills. Air conditioning, ceiling fan and shower were all in good working order and a small privet balcony to let the fresh air in. Great location right near the sea walk (good for a run or walk), Church street station and a few restaurants. Also a good ice cream sandwich shop straight across the street. The price feels just a bit high when coming to Mumbai form other parts of India where costs are so low.
Very unprepossessing outside and lift + reception on 5th floor is unusual. But rooms were excellent - comfortable, clean and most facilities. The main aspect of our stay which was both disappointing and worrying was settling the bill before we left. I understood that Hotel.com had taken the money when I booked but we learnt that the hotel had taken the first night before we arrived and we had to pay for the second night before leaving. Not at all what I expected. The hotel had also failed to provide a twin room for us as requested and we had to wait while one was prepared.
The hotel was conveniently located and very clean. The staff was friendly, helpful and let us have a late checkout while we waited for a night train. The internet room was great. Air conditioned! nothing
Good value for money. The flop is when I return back the hotel promised staff me to give cheaper room . It turn out to be more expensive and inferior grade ie older room. Its not that fair
The receiption is very nice and helpful. The taxi charges from airport to hotel is too high.
The hotel is very basic. They tried to charge me more for the room and than what i had on my confirmation from booking.com. I would only suggest this hotel if you are a sudent or back packer. That they tried to charge more than what i was to pay!!
The location Sound isolation, or the lack of it. AC was so loud I had to turn it off, and my room (514) was next to the elevator shaft, once they start using it at 7 in the morning it's no point in trying to sleep anymore. Also, bed didn't have any sheet, you had to user the cover sheet as a blanket. I suspect they don't wash those every day.