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I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
No AC in room.
Location Room service
I liked it's location and convience. Bed uncomfortable and gave me backache.
I really enjoyed the staff and their friendly personalities. The Hotel was beautiful and the room was perfect. I highly recommend this hotel. We can not wait to return we will being staying here again it is truly a 5 star establishment. It made our 15th wedding anniversary very special.
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
Loved the room, the view, and how close you are to all the shops!! The food was average at the hotel:(
the bed was very comfortable charge of $25 resort fee.
It was very relaxing environment not realy
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
The Plaza is a beautiful hotel with great rooms. The location is perfect also, walking distance to lots of food and shopping.
The bed room was very confortable and the spa was good the valet parking was a little expensive, the resteraunt was only average in food quality and expensive for what you got.
Excellent customer service by all staff.
We loved the location, walking distance to Fisherman's Wharf. Beautiful hotel. We ate breakfast at the buffet one morning, omelets cooked to order, could also get waffles, pancakes, or french toast cooked to order, delicious.
Very nice hotel. Montery is a expensive place to stay but this hotel has a nice swimming pool to compensate the price. For the price i think the rooms should have a fridge. Also no breakfast for this price. Parking was not 15usd but 17usd.
closeness to warf, shopping, dining.
the staff was very nice and the rooms are great.the hotel is very big but you dont feel it. we ask for two rooms next to eash other becouse travaling with children but the rooms were very far from eash other.we payed for seaview and you allmost couldnt see the sea.
Good location and well appointed.
The hotel was very exquite. The rooms very comfortable and clean. The employees very friendly and helpful
Location. Close to downtown Monterey, Fishermen's Wharf, Cannery Row activities. Good service at the spa/
Everything was excellent. Warm Choc Chip cookies upon arrival. The hotel staff was pleasant, the concierge was excellent, knowledgeable, informative, and patient. Conveniently located and a nice 15 minute walk to Cannery Row.
Overall, the staff was very nice and helpful. The rooms were nice, clean and comfortable. It was also spacious which was a plus with two toddlers in tow. I had two separate reservations because we decided to come a day earlier. The check in person down graded my room without telling me or reducing the room rate! I thought this was outrageous.
Perfect location in middle of Monterey car week. Due to crowds parking a little difficult. Room overlooked rear entrance. A little noisy late at night.
I really liked the location and the comfortable rooms I didn't like the charges for parking, wifi, water in the room.
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
Excellent service Noisiest hotel in Monterey
Incredible staff, convenient location
Location was excellent, Hotel was beautiful. Staff was world class. Will be staying again in the future. A bit pricey
This was a great location within walking distance of phenomenal dining and wine tasting rooms. Room was exceptional, the service excellent and the spa personnel accommodating. First deep tissue massage I ever tapped out for a slightly lesser pressure. We will return over and over again. You have to stay here when in Monterrey! Nothing
The location was great. Right in the middle of Cannary Row. The pool was small.
staff is amazing, the room was perfect and you can't beat the location at one block from the aquarium.
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
noise from street was awful
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
Staff was fantastic- just very accomodating, friendly and really made an effort to make the stay enjoyable. Can't say enough about the staff. I was sitting reading on their pretty outdoor patio and they offered me a glass of wine, even though the bar wouldn't be open for another few hours. Room was really great- spacious, updated fixtures and hardware (felt like a swanky room), and without any ambient noise at all. Plush soft towels, comfortable bedding- the whole experience just made us both feel like "ok, we're staying at a NICE hotel." We were on the second floor facing the street and really didn't get any street noise at all either. If we're ever back in the area, we will definitely stay here again.
-We were allowed to check-in early (11am!) -The room was clean and the bed was comfortable. -The fireplace was very romantic and made the room toasty. -The outdoor pool was heated and clean.
Modern room update. Extra sink/ mirror outside of bathroom which is always useful. Very clean. Comfortable bed and bedding. Fireplace which would be lovely in cool weather. Centrally located. The safe in our room would not open and my things were in it. The hotel staff could not fix it although the maintenance guy was able to get it open. The manager gave us a voucher for the restaurant which was appreciated. Small room size. No air conditioning which I realize they don't need very often, but it was quite warm when we were there.
We often stay in Monterey and we very much like this place. It's location is great if you don't mind walking a little, and the rooms are nice, clean and well-equipped. The amenities are small -- workout room, pool, etc... but when in Monterey there isn't a reason to stay at the hotel anyway. During peak season, the rooms are a little pricey here
Clean. Nice nice room.
The location was good not great. Close to stuff but still a bit of a walk. I was happy with the value. Comfortable room and clean. It looks like the place has recently been renovated. A bigger pool and hot tub would be nice.
I was looking for the best hotel for the most reasonable price that accepted dogs. This was the one that I found using Hotels.com and Yelp and other resources. They honored my reservation made late last year and I was able to bring my dog. That was really great. The rooms were very nice, very clean. It was an excellent value for the money. Some people complained about the noise but I did not notice any problems with that. Staff was very nice and allowed me to keep my trailer parked in the lot while my boat was on the water. That allowed me flexibility during my visit. The front parking lot was very tight and very full. The back lot was not accessible due to construction but I assume that would free help once construction ceased. They no longer accept dogs. I would go back again if they allowed dogs still. In fact, it would be the only place I would go while staying there. The fridge is a little small but many food options were nearby so storing food is not really highly necessary.
Pool, hot tub I paid $200 for basically a motel with a cuter looking front. The place seems like it needs a fix up and not just cosmetic. I've NEVER stayed in a hotel with no a/c..you should at least advertise that there's no a/c. We heard every footstep of the guests above us. I'd never stay again
The check in person was helpful and friendly. The check out person was defensive. Room is too crowded with stuff. Lack of space for luggage and yourself. We were on first floor where they recommend locking windows plus people could see in. Two small windows on the parking/alley side did not provide enough air considering there was no A/C. Also very noisy in the morning on that side. Add to that was the fact the screens were ripped. TV had a cheap, crappy remote. The location is only okay. Price too high for the product.
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
Not able to park my own car
Centrally located allowing us to explore Monterey It is tired.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
A bit noisy due to street area
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
The staff was very nice. The rooms were very modern The room was a little small
The room and the excellent breakfasts. The view from the rooftop area was excellent too, as was the free drink offered every day betweek 4 & 6 pm. We were overcharged by nearly $100, which we discovered on looking at our Credit Card statement. We are now waiting for a refund.
Large modern room, hi tech facilities and drinks avail.as req coffee, tea etc All good
The included breakfast was fantastic. The amenities were excellent with a good central location.
Though the room size was average, the interior was well designed and almost new. It was great to use the Jacuzzi and jump into the bed right after. Staff was exceptionally friendly and very helpful not only in in giving hints where to go in the area but also for our trip further south. nothing :)
The complimentary breakfast was wonderful; we had smoked salmon bagels and homemade granola. The staff were friendly and informative. the rooms were very 'boutique' style.
Clean room, safe door, beach access. No pool or jacuzzi as advertised! Construction all over the place! They NEED to lower their prices until they get all the construction done. I wouldn't go their again just because they charge extreme prices and a "resort" fee for something that doesn't exist! Obviously not a place you can trust since they are still charging the same fee while they have ongoing construction that makes it impossible to use the facilities they advertise. Room was clean, comfortable bed, but our "garden view" room literally looked down into boards, saws, tools and half done empty pool. Beach access is really the only reason to go here until they finish their "resort".
Even with a nice veneer, the age of this once run down motel is starting to show through again. Small rooms and an odor from the sewer system. You get what you pay for. Service, usually good, was halting on this visit.
Booked a three night stay and had a wonderful time. The location was amazing and the service and time spent at the hotel was great.
Most rooms have 2 comfortable queen beds. Hard to find. Made a reunion of old friends very comfortable. In room Starbucks coffee was quite good. Far better coffee than at most hotels for those of us who need a good cup as soon as we awake. Selection of snacks was limited to small vending machine size without many healthy selections. Would like to see healthy and larger sized chips, etc sold in larger sized bags on premise.
Ocean View and Surf Sounds, right on the beach. Great window shading options. Strong internet. Musty room, ratty carpeting, bad light wiring, expensive parking, easy to hear neighbors.
When we first got there the view was stunning. The beach was right there and there were public access points to it, making access to the beach easy. Our room was an ocean view. It had a great feature for windows where there was an automatic screen that could go over it for privacy. The staff were friendly and the room as a whole was very clean and comfy. The place felt like luxury and we thought it would be a lot more for the price. Would definitely recommended it. The only problem I noticed was the door stuck a little bit. It was hard for me to open my door to the room. You had to push hard to open it. It also would not close unless you slammed it. That was the only problem I noticed, and I'm surenot eevery door is like that.
The hotel is clean. The hotel is the only hotel right off the state beach in that area (which is a short drive outside the downtown area of Monterey). It was nice to be able to walk from my room onto a beach. It is way over priced. In addition to the already expensive room price $$$, we were charged an additional mandatory "Resort Fee" of $25/night for the pool, gym, and Internet. In other hotels I've stayed at these are included in the price, not an additional fee. Also, the staff (specifically the front desk staff) were not as nice as you would expect of a "Resort". When we checked in the staff didn't welcome us or anything. She just wanted our reservation & credit card. When we asked questions, she seemed annoyed like we were holding her up from more important things. I felt more like cattle than a guest. Overall, for the price I paid I could of gotten a room in Monterey Bay, close to a Beach in Monterey which in my option has a better view of the water.
Terrible wait staff. It was almost like we were inconveniencing them. After we order we don't see them again until the check.
Location is the best in Monterey. Staff is helpful and courteous. They should put foldable beach chairs on the balconies to enjoy the view even more.
The location was great, Staff was helpful . Love the views,
I liked that it was near the water. Most of the staff was very friendly and very helpful. The view from my room was amazing. The bed was comfortable. There was construction going on while I was there that was a bit disruptive. The pool and Jacuzzi were closed. They put me under the conference rooms and they got pretty loud during my stay. The fees were higher than stated in my original agreement plus they tax the fees and everything else.
Location No free breakfast
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
Staff was awesome, helpful and attentive. Close enough to enjoy walks and wharf Staff tried diligently to make amends for noise and interuptions by other guests, but it was too late, damage done OMG, warming up LOUD work trucks @ 5am.....only to be turned off and restarted 15 minutes later. It's 55 degrees, what needs warming up for so irresponsibly LONG? Stayed on ground floor by request, we have a toddler! Only to have Paul Bunyan checked in upstairs from us, with constant pacing from 8p-11p. Real smart front desk work?! Large window to front of our room had broken glass, ripped molding and looked as though somebody wanted in, other than door. a bit scary
very quiet place mattress too soft
Great stay all in all. Unfortunately , noisy foot traffic outside my door.
Very convenient for getting to downtown Monterey or Carmel. Spacious bathroom and great value for the money.
parking and buildings were crowded on the site.
The hotel was not clean. The room had no air conditioning so it was musty and muggy, which made it hard to sleep. The location of the hotel was sketchy. The pool/hot tub area could really use some work. It was pretty gross. Also, the towels were the size of a small hand towel and were as rough as sand paper. I would not recommend this hotel to anyone.
Cleanliness, convenient walking distance to Canary Row and Money Bay Aquarium,restaurants, ocean...awesome location Street noise was a bit much, i would request a balcony room,that's the only reason it isn't five stars across the review
Every time we entered underground parking the bottom of our car scraped the rise. This should be fixed. It was our only issue with the location, but serious enough to impact overall reading.
I do not know how it is that this place is getting such a high rating... They obviously pay people (or give rooms away) in exchange for a positive review. The stay here was equivalent to Motel 6 experience at best. I won't ever stay here again
Our shower didn't drain properly and after several calls and waiting it was never resolved.
Very close to everywhere we needed to be. Fireplaces in each room, large, clean comfortable rooms. Free wi-fi, breakfast and wine/cheese hour in the afternoon. Great staff, secure parking. Rooms facing the street are a bit noisy. No minibar, so we pucked up a few waters, snacks and sodas to put in room fridge.
turn out i was issue a room which smell dog, clerk seeing that I didn't have a pet or even ask if i had one issue me one, When we checked in we where surprised with a 15.00 a day parking charge. When checking out I had told the same receptionist about dog smell and noisy traffic side of the room, he apologized and remove one of the 15.00 parking fee. Did question him if he new I didn't have a pet why did he issue me a room for who have pets
- good continental breakfast - good location (walking distance from Cannery Row) - clean - accommodated an early check-in for us - friendly staff - stuffy room (smell) - housekeeping left dirty towels in the room (on the floor) - bed is SUPER soft (not comfortable for me)
I really liked the afternoon wine tasting - not necessarily for the wine but for the snacks for the kids which made dinner less stressful. Convenient walk to aquarium.
wireless/ Wi-fi connection
The staff was friendly. Hotel is close to many places.
Wonderful person at front desk. Astute which is rare. Hot tub clean and exercise room great. Quiet. Redid hotel and put in double pane windows and soundproofing. Very close to MRY (Monterey Community Airport) Need the exercise room which is tiny. If there were a lot of guests, it would not be possible to use. One place open for breakfast at 6 am. Not on property and not particularly healthy food.
Service was great. Bed made every day, coffee generously replenished each day. Courteous front office staff tutorial on local haunts and some handy discount cards! Will always stay at the Lone Oak when in Monterey. A little far to walk to any major sites, but parking is easy in Monterey so it was not a hassle at all.
Best stay for the price in the area, perfect location
Cozy room. Basic amenities. Quiet. Staff helpful. Close to harbor. Bed sank in the middle.
This motel was great! Cheap, clean, friendly staff, quiet, good location, free internet, what more could you ask for. Would stay here again for sure if ever in Monterey. I have no complaints, everything was perfect.
clean and comfortable Small shower. Noisy family outside in early morning but that's not the hotels fault
The woman at the front desk was so nice, she gave some recommendations for restaurants and some appatizer vouchers. The place was very clean and well taken care of. Will for sure return!
High quality stay for high value. Staff was extremely helpful and cooperative.
Clean, cheap and efficient None. Was v. Happy for the price
Hotel facilities are excellent and we had a pleasant reasonable-sized room. The location is also quite good - only a short drive to Fisherman's Wharf and the rest of the very attractive town of Monterey.
Private parking was really convenient The hot tub closes too early, Usually couples like to use it after dinner to relax and unwind
convenience to wharf, highway 1, room cleanliness location is on the corner of two busy streets....noisy area
Very friendly and helpful staff. Short walk to the downtown area. Right across from a beautiful pond. the attached restaurant was great. we stayed on the top floor and the outside hallway was just bare wood. looked terrible but could not tell if it was under construction as it didn't look like anyone was working on it.
from the outside, it looks like a motel. But the rooms are very good quality "Hotel style".
The Room was clean and the heater worked well... It was a cold night for Monterery... 11/2010
The hotel was fantastic. The view from the forth floor spa was outstanding. The hotel is located just off cannery row to be quiet and comfortable, but we'll witching walking distance to all attractions. They need a restruant or step up breakfast.
We heard the barking of the sea lions the first night - all night. The second night we were prepared for it. Charming!! The buildings surrounding the hotel were creepy to walk by - especially at night.
I enjoy staying here...hot tube on top floor where you can see Monterey. Comfortable stay and always clean. Definitely staying here again.
The Monterey Bay Inn has great bay views and is located centrally to downtown, the wharf, and Cannery Row - within easy walking distance. No report.
The location was awesome
Great location I would definitely stay here again!
Location and the seals in the background hiding the bowling alley that was in a room above us. Bad plumbing. When a bath was taken, the drain took forever and would occasionally burp up some black junk that stunk. Had to rinse the tub out after it drained because of the smell.
Great location, beautiful room...would stay again for sure!!!
We enjoyed everything about the Monterey Bay Inn. It was right on the water and was close to all the shops on cannery row. The room was beautiful and very clean. We will stay here again in the future. N/a
Location, nice room, great staff Mandatory $10 fee for a five year old to get a $2 crummy breakfast -we ended up paying for a breakfast at the Monterey Inn down the street instead. The place needs a power washing! Gull excrement all over the place and not enough nets to prevent them from hanging out to poop
No crowds at the end of Cannery Row, and close enough to walk to any style restaurant or pub, shopping, etc. Very slightly disappointed there weren't Bluetooth speakers to plug into for music, however the soothing sounds of the ocean water washing against the rocks below our balcony was much more enjoyable!
Hotel was a nice location next to the quieter side of Cannery Rd. So we thought the construction across the street ruined the Bay watching during the day, We were gone most of the day. But other than that everything was wonderful!
Very nice motel. Not enough breakfast food to go around. No DVD there. That alone will keep us from coming here again.
It was very clean, the staff was friendly and helpful, the breakfast selection was good, it was close to our destinations. Bed wasn't the most comfortable, but i have nothing bad to say about the place.
Beds and pillows were great . Tv was cool with lots of channels and bathroom was very clean . nice big room. Very clean and quiet . Pool wasn't very heated and it was semi indoor it had an outdoor patio with and opening to the pool . We tried to swim at night but it was too cold.
Very clean and safe was in splendid location and was very sffordable
Price. Room was recently updated. Grounds were dirty. Rude staff. Only hot breakfast option was waffles.
Closeness to Cannery Row, sightseeing, wharf. Really worth the money. The beds are very comfortable and we felt safe. Walls needed to be touched up, under sink. Small things. Overall, very happy with this hotel.
This hotel has everything coffee pot, microwave, fridge, blow dryer, shampoo and conditioner, body wash, hand soap, lotion, Wi-Fi, cable ac/haeater, indoor pool, ice machine, and free breakfast. The parking lot got full quick. No parking in front of our room.
The room was nice and clean. There was a night club next to the hotel that played music until 2am which made it very difficult to sleep comfortably. This happened both days I stayed there Wednesday and Thursday. Called the front desk regarding this only for the agent to act like they had no idea what to do but said they would get back to me and never did. The heated pool was not heated but cold. The breakfast area was small and crowded with guest and it made it uncomfortable.
Clean, comfortable, affordable Noisy, location
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
Good location and excellent housekeeping. Couldn't connect to Wi-Fi service. Almost no connectivity for cell phone service (one bar for Verizon).
Beds are comfortable and clean
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
comfortable, quick checkin, no hassles WiFi was pretty much useless (building on south side of pool, but also in lobby). Room wasn't made up while we were out, and when we did get it made, sheets weren't changed.
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
The room was large and comfortable and the staff was very friendly.
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
It was a nice stay but the chaos with the breakfast was stressful and the parking lot was too small for a safe turning radius. I hit the curb with the underside of my car when I reversed out of the parking spot. Parking lot and the breakfast
We loved the location, we took advantage of the hotel 2 day aquarium tickets. The location is really close to a lot of things (~8 minutes from aquarium ~5 min. to Dennis the Menace park -it was closed for construction while we were there but its very close) The rooms were cleaned well daily we have 3 children (5,3 and 7 mo.) so that was good. There isn't a LOT of parking but enough, we only couldn't park in front of our room once (there is an annex lot where the ocean view rooms are located across the street... not ideal but really not bad). All in all we stayed a few extra days because the price was right, the location was great and the rooms were clean. I would go back again. My wife and I have back problems and so beds are often a big deal for us. I know as someone with back pain it was not very good. I'm not sure if they were old beds or if the style is just not right for my wife and I's backs. (Her problem is different than mine but neither of us liked the beds). My wife said she saw some stains on some towels one of the days but that they were clean. I didn't notice it.
Rooms were clean, spacious, and had the necessary amenities. Showers and bathrooms were nice as well. It was close walking distance to downtown and felt safe. The room smelt of strong bleach/chlorine. I attempted to find/call front desk staff multiple times, at night and in the morning and no one answered or was at the desk despite it being "24 hour staff". The breakfast hardly had anything and was late being put out so we had to delay our departure.
We stayed on the 2nd floor and had a view of the ocean which was a lovely surprise! I really liked our room. It was nice and updated. I loved the photos on the walls. There was a fridge and a microwave which was great to have on our trip. I would definitely stay here again. The only thing I didn't like was the complimentary breakfast area. We went in and it was very hot inside and there were flies buzzing all over.
This place was quaint/clean/easy/quiet/not stuffy/not exclusive/inclusive and the front desk was very friendly. It was clean, affordable, in a relatively easy place to access the community, and had good parking so that even if they had overflow, they had a place for overflow. Being a seasoned traveler, I appreciate all they provided and I've paid far more for far less. The manager/owner? was very helpful.
The manager was very sweet, professional, and several times throughout our stay check that everything was ok. VERY clean room. Breakfast was ok... Just enough to hold you over til lunch. All of the staff was great. My only complaint is that the internet wasn't the best. I brought it up to the manager he he said it was the first he had heard that it wasn't working well and that he would have someone check into it.
Waffles, rooms were cleaned well each day. Friendly breakfast staff. Woke up to loud construction in adjacent room at 8:00am on Saturday morning. With a Saw-zaw and banging...not just a dull hum. Requested a 6:45 AM wake up but did not receive the call as they said. Luckily we woke up at 7:30 (after a late night out) and were only 45 minutes behind schedule getting to San Jose to catch flight home. Pillows are small and uncomfortable. The door knob to room was broken, had to pull up correctly to open it. Both days were rough wake up calls and I feel like we should have been offered a small discount. Front desk just told the guy to stop using the saw. Undecided if I will return or ever recommend anybody from returning in the future. based on value it was about $50 per night overpriced.
Just a 10 min footwak to The warf, a lot of Restaurants near by, free parking and good wifi. IT was just a 1 Night Stay and for that this Motel is perfect!
Hotel is very loud, walls are paper thin and they do not care if kids are running the halls. We asked to be moved to a different room and were told that they were sold out. Front desk rep said he would refund our money and then said that he would not show us any proof of the refund. We left and I will fight this charge with my credit card company.
Walking to dinner and discovering a late afternoon farmers market/craft show. Ver close to marina and fishermans wharf. Fun
The room was clean but the elevator was dirty
Excellent room layout.