couldn't get the car I reserved. waited in line for 30+ minutes to just get to the window, to be told that they "didn't know when the car would be ready" and "that's not my job, that's the people downstairs' job" Awful experience, will not rent from Dollar again.
Everything was a bad taste in my mouth , rented a car that wasn’t available for my to pick it up and the person at the airport was rude and very self centered no empathy and should not be in a position like that . Had never been treated like that in my entire life .
Didn't have vehicle. Had to upgrade or wait.
UI liked nothing. I had previously made a confirmed reservation for 5:30PM. I approached the rental counter at approximately 5:35PM. The agent took my driver's license and a hard copy of my confirmed reservation. After a few minutes she informed me there were no cars available, and it could be 1 to 2 hours before a vehicle could be available. I pointed out a vehicle less than 509 feet from the counter and was told it was unavailable. Approximately 1 hour and fifteen minutes later the agent called me to the counter, explained a vehicle was available but I would be required to pay an upcharge. She pointed to the very same vehicle which was still in the same spot I had inquired about when I first got to the counter. I had to drive over two hours south of Memphis for a meeting the next morning. I had to have a car. She explained the upcharge would be $10. I agreed. I received a charge to my credit card for just over $239. $200 of which she explained was a deposit. I am requesting a full refund for the upcharge and confirmation the $200 deposit has been returned to my account. I have never been treated like this by any rental car company. I will never rent from your firm again. I am sending out a blast email to all my contacts and work associates detailing my experience and recommending they never use your firm.
Found good pricing online. The hiccup was that there was a 4 hour delay to pick up the vehicle when we arrived at the airport, as cars had not been turned in on time, so we had to use Uber to leave the airport, then return to pick up the vehicle. I was notified when the vehicle was ready and from there, things went smoothly. Car was clean on pick up overall; had some prior dings that we noted before leaving the rental pick up site, but nothing major. The vehicle return went well.
Pick up was not good at all. Had to wait 4 hours after my reservation time to get my car which me late for everything else
