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Great service, stylish, interesting history
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Absolutely fell in love with this hotel from the moment we stepped through the doors. We were given a lovely quiet room where we barely heard anything from outside.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
The spa, the room, the really comfy bed! Nothing :)
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
Good location. Clean room.