8.0 Very Good
Pros:staff friendly and helpful but didn't have car I originally booked but luckily one they had worked.
Cons:clean car with full tank gas. car was dirty and only 1/2 tank
8.4 Very Good
Pros:The agent at the desk was very helpful. He handled difficult situations well--two parties had no transportation due to misunderstandings on their part.
Cons:The gas policy--or lack of one. Because there were no papers exchanged, I didn't even think of the gas policy until I was on the road and noted the tank was below half full.
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Cons:Kayak needs to check to see if they are actually renting car's when you book a car rental. We got a call 1 day before our trip to find out that National was closed at Mammoth Lakes airport and we would have to go to Bishop for a car (44 miles away). We ended up not renting.
Cons:Nice staff however, airport entrance opened 20 min late and upon checknout printer broken so no reql receipt. Staff trying there best.
Cons:When I arrived to pick up my "reservation" I was informed that "This was booked on a 3rd party site, and we don't have cars". I don't know if the issue is with Kayak, National, or the staff at that local location, but it ended up costing me $60 to get back from the airport to catch a ride home.
8.0 Very Good
Pros:Got the the car in timely manner
Cons:When I returned the car ... I was not given the receipt even though I asked for it ... I was told I will get the receipt in the email and it's been 5 days now still no receipt and today I look at my car I got charged way more than i was told and I still don't have the receipt to see what they charged me for ... what a bad Sevice from this location ... I hope they will Contect me and solve this problem rather me going calling my bank to figure it out :(
Pros:All locations staff were very helpful and friendly. Every person I dealt with at Hertz was awesome.
Cons:Both cars were not clean inside... crud in cup holders, not vacuumed well. Exterior not clean... The car I originally rented was a 2015 Nissan Rouge with about 40,000 miles on it. It was fine at first, but as soon as I got on the passes going from California to Washington any speed over 45 the steering would shake... semis were passing me and the drive was very stressful. I tried to exchange the car in Oregon, but there were no rental places open. I made it to Bremerton, Washington by Monday and immediately called the Hertz there. For three days they tried to find me a replacement ca (or so they said) and they finally said they were unable to. I had to leave to head back to Ca and tried to find rental replacements along the way with no success. Finally in Medford the airport was able to replace the car. They were shocked that the hood did not close properly and the car was in such bad shape they thought it should not be in the fleet. The fun didn't end there though. When I got back to Oakhurst, Ca to return the car, their records showed that I had returned the first car but that I had never rented the second car! Still trying to figure out that paperwork debacle. :/
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