We loved staying here. My only complaint is that it cost additional money to use the pool, if you chose to use the pool, and more importantly, that you had to be 18 years old to use the pool at all. My wife and I were traveling with our 9-year-old daughter, so none of used the pool because our daughter was too young. This was a huge downer, because Kyoto is very hot in August and we would have welcomed being able to cool off in the pool. By contrast, the hotel we stayed at in Tokyo (The Park Hyatt) had no age restrictions on pool usage (or usage fees) and we used the pool twice a day. Other than the disappointment about the pool, the Kyoto Hotel Okura was a total delight and perfectly located and the staff couldn't have been more accommodating, and the free shuttle too and from Kyoto Station was a welcome surprise. The pool cost money to use. And you need to be at least 18 to use it. This was a huge disappointment since we were traveling with our daughter, who is 9.
location bathroom decor outdated, bedding a bit too hard
This is the most luxury hotel in Kyoto. Everyone will stay there will have the best room and best service for sure!!
Excellent location spacious rooms accommodating staff Lower floor rooms needs refurbishing
Location The air conditioner in our room was broken. They couldn't fix it and offered no compensation for it. The rooms and main hallways were stuffy and filled with smoke.
Very clean, with very hospitable staff in central city location, Easy walking to lots of shopping and to subway and train stations. Many restaurants in the atrea with first class restaurants in the hotel.
Lovely staff, very helpful. Hotel seemed oriented towards the business traveller and more for the older Japanese population. That said, it was a very good, very comfortable hotel. Good value!
Very comfortable and of high standard
It is conveniently located for shopping and public transportation. Service is excellent. There is nothing I did not like about the hotel. I would love to stay again!!!
My husband and I found the staff to be absolutely fantastic. They were always very helpful and made our staf in Kyoto very memorable.
I appreciate the position and the room comfort
Quiet and convenient. Easy Internet access. WiFi would be easier to use.
Great value for money. Nice, clean and confortable hotel. Free internet access. Nearby subway access with direct connection to Kyoto railway station. Two convenience stores but not many restaurants in the sorroundings
very nice location - all japanese temples and metro is close; room is well cleaned and quiet; I did not try free bicycle but it is suggested for free there is problem with internet connection; european food in hotel restaurant is terrible
Good location close to the central area and even close to the subway. Free use of internet and free use of bikes. You have to get up early to get a bike in the morning though. We were travelling for 3 weeks and the coin laundry service at the hotel was much needed when the outside temperatures reached 35 degrees. We had a room with a view of the inner courtyard which consists of concrete and the windows of other rooms. Not that exciting but the area provides plenty of sights during daytime and even at night. The rooms and beds are small but that goes for most hotels we stayed at in Japan.
Hotel is in a good location very close to subway and restaurants Dated hotel and way overpriced for what you get, fortunately, internet is free, although only wired.
The hotel itself was pretty average but the value and location were great. Very close to nishiki and teramachi
We enjoyed our stay and were particularly pleased with the clean room and bathroom. The lobby is a bit kitschy and somewhat odd but I found the staff to be extremely helpful in providing information on bus routes, restaurants etc. I highly recommend this hotel.
The Hotel Monterey Kyoto was a great location for our weekend getaway in Kyoto. It was within walking distance of Nijo Castle (which I hightly recommend), the Imperial Palace, and the central Kyoto shopping areas. There is a subway station very close to the hotel so travel was easy. The subway stop is only a few away from Kyoto Station so it's easy to navigate. There are several Starbucks in the immediate area and a post office in case you need an ATM. In Japan if you are an international traveler it can be difficult to use a bank ATM; the post office has an ATM that accepts almost all cards. The staff at the hotel were very kind and welcoming, they even wiped off our luggage when we arrived b/c it had gotten wet in the light rain while we walked from the subway station and they had plenty of umbrellas for guests to use (for those of us who didn't come prepared). The concierge was friendly and helpful and even called the airline to double check something about our flight home and found...
This is a lovely hotel in the center of Kyoto. It's a short distance from most sights. The rooms are clean and of descent size. Breakfast was included. Good buffet breakfast.
+ Classy Place + Staff did a great job of giving travel tips and directions + Good access to public transportation +/- No cultural surprises - Barely enough space in the room to sit luggage - Not a wide choice of restauraunts in the immediate vacininty ( but plenty withing walking distance)
I don't think I've ever slept so well. Our room was fairly small, but extremely clean and comfortable, with a wonderfully luxurious bed. The hotel is beautifully decorated. The hotel staff were very friendly and helpful, and were able to assist us in English. The location is also pretty good: it's on a nondescript commercial boulevard, but is walking distance from a good number of restaurants, temples and shrines. This hotel isn't cheap, but it makes for a very comfortable stay.
Conveniently located. Clean and well appointed. Very secure Helpful staff. No problems.
The hotel is clean comfortable and conveniently located. Easy access to the train stations. The front desk staff is knowledgeable helpful and friendly. We will definitely stay here again the next time we visit Kyoto.
We would highly recommend this hotel for location and service. Hotel Monterey is only three years old which was one of the reasons we chose it. The rooms are quite small but had everything we needed. The staff and concierge did everything we asked of them. Within several blocks there are three or more Starbucks, several other coffee / pastry shops and a very nice grocery store as well as several mini marts. There are many restaurants within walking distance and taxis are readily available. Kyoto train station was no more than 10-12 minutes by taxi. We did not use the Spa but did check it out and was lovely and a pretty good value. We booked a day tour through the hotel and had excellent service with the tour operator.
The Hotel Monterey Kyoto was by far one of the best hotels I've ever been to. From the moment I walked through the lobby their staff was beyond helpful, which is a great comfort for any foreign traveler. Their rooms were comfortable and clean with sufficient space for leisure or spacing out a nights worth of souvenir shopping. I absolutely recommended this hotel.
Good value for the money. The property has pleasantly quirky decor, and is spotless and well-maintained. The English-speaking concierge, front desk, and bell staff are all very courteous and helpful. The rooms are well-furnished and large by Japanese standards, and the bathrooms are functional for both Japanese and Western users. The Spa on the 13th (top) floor of the hotel is beautiful and well worth the extra fee.
It's fine for a three star, but you are paying for five star which it doesn't live up to. It's tricky one hostess was very helpful and another one yelled at us for canceling a cab, it was very strange. The beds are so hard, it was terrible. Also they don't have a bag room so the lobby is absolutely filled with bags because of all the tour groups. Also bar extremely overpriced. Overall it is extremely overpriced for what you get. Use that same amount and go stay in one of the traditional hotels in the cute part of town.
Great location! Easy access to bus lines and subways. The bathroom is quite large relative to the room size. Effective use of space. They can store your luggage for you free of charge if you arrive early. I did this and it was a huge lifesaver. No minibar, but I never use that stuff anyway.
The buffets in the restaurant were good. The finish was peeling off the bathroom surfaces, and I woke up with a rash everywhere my skin had been in prolonged contact with a pillow case.
I stayed at The Kyoto Royal Hotel and Spa for my first trip overseas as well as my first trip to Japan. Some of the cultural differences where noted such as heights of sinks, counter tops, and showers. The room I stayed in had a Double Semidouble-deluxe bed. It was in fact 1 bed and was comparable to a full/queen size. I thought there would be two. The bed could sleep for two I suppose. The room I had was just enough to accommodate myself. Seeing as I am a minimalist and being a lone traveler, this worked out fine for me. The hotel is right next to a subway station, river walk, and market the next block over. I highly recommend getting the breakfast buffet included with your room. It is totally worth it! The Prandina does a excellent job with both food and staff. Food is excellent with a wide variety of choices. You have the option to eat local foods or foods that you would eat if you were back home. The food presentation is wonderful and is replenished very quickly. Hotel staff is very friendly and are very professional. Hotel staff also opens doors for you when getting out of the taxi! No need to walk far for access to transit or taxis, Taxis are ready available once outside the hotel lobby and bus stops are right outside the hotel as well. You will just need to know what bus or train to take (research that to death before you go! It can be overwhelming and you will probably get lost at some point). I believe bike rental is available at the front desk as I saw the same bikes everyday. I did have a local friend visit me daily as I toured the city. She traveled by bike and the hotel stored her bike in their storage free of charge while we were out in a separate location from the fore mentioned bikes. Also, if you are flying back home from any of the Osaka Airports, the hotel can request for a shuttle service to pick you from the hotel up to 1 day prior by 12:00 noon at a cost to you, which you must pay the driver at the time of pick up, The cost will vary by service provided and service rendered. I do hope this review is helpful to someone and, Yes! I will stay there again on my next trip to Kyoto, Japan.
One of the few hotels where the staff speak English. Extremely friendly/helpful staff. Close to a subway station and Gion district for shopping/food. Nice bathroom products.
Great location and clean room Tiny room
The location is perfect to walk to restaurants, shops, buses & subway trains. The staff and accommodations were outstanding. The price was very reasonable. They charged extra for two beds rather than a king.
Clean room, spa service was excellent! Staff was super helpful. Convenient location.
We were a group of 5 adults traveling throughout Japan. The Kyoto Royal Hotel offered great convenience, but the rooms are very basic and smaller, and the bed cozy for me and my 6'3" husband. The concierge was absolutely very accomodating, but there was a bit of a language barrier, so just be sure to ask a lot of questions to ensure you understand! I would return there. Good value. Huge breakfast buffet.
Good location Rooms very small, but clean. Staff very friendly.
3 stations away from Kyoto's main subway/train station. One exchange needed
Good location There's a smoking floor and they will try to put you in a smoking room even when you booked nonsmoking. Not that it matters, you can smell the smoke throughout the hotel. Bed was like sleeping on a floor
Nice staff No hot water for showering. I opened the window and got all the smoke from 1 level lower. Breakfast buffet so/so.
Big clean room at a very reasonable price. Friendly, helpful English speaking staff. Beautiful waterfall outside the bar area. Nothing.
The efficiency and kindness of the staff
Beautiful lobby, excellent location. good restaurant
Great staff with probably the best english skills in Kyoto. They provided great service throughout our stay. Free shuttlebus to Kyoto station. The hotel is a bit old and the interior looks old and worn wth stains, etc. The hotel is located a bit far from the main streets with shops and restaurants. You need a bike or the subway to get home from the central part of Kyoto.
The staff were very polite and eager to assist any way that they could The bed in my room - like the docor - dated to the 1970's. Ridiculous that you have to pay for use of the pool. The food is ridiculously expensive and sub standard. 600 yen for a cup of coffee and they poured less than half of a tea cup.
Great location, easy access to the primary tourist locations in Kyoto. The room was a bit small (by western standards), but comfortable nonetheless.
Superb quality, central location, great value You can hear street noise through the closed windows including club music until 5 in the morning.
It was a great location and staff were especially helpful in guidance around the city
Great location , helpful staff with good english
The location is very convenient. The room was very spacious.
Convenient to get around Kyoto.
Cheap in a good location. Clean and comfortable. Nothing.
Very convenient location and helpful staff. My room was a little small, but it is Japan after all. The other room my nephew and wife had was bigger than they expected.
I couldn't be happier with my stay at Hotel Vista Premio Kyoto Kawaramachi. I highly recommend this hotel if you're a city dweller. The hotel is centrally located to all the places you should visit in Kyoto City. It's a short walk to the famous Nishiki Market in one direction and wonderful little restaurants by the river at another. It's close to public transportation for day trips around other parts of town. The hotel staff is very helpful with directions and translation. Its not a luxury hotel but the room we stayed in was clean and orderly. The beds are unusually firm! It may be a Japanese thing but it was the hardest bed I've slept in during my two weeks an Asia. I would not recommend this hotel if you need a soft mattress. I knew I needed a larger room because we were traveling with three suitcases and a standard Japanese hotel room would drive me crazy, so I booked a deluxe room with two singles because I was also afraid the queen bed was not large enough for my partner and I so we slept in twin beds like I Love Lucy which was totally fine for three nights.
Only a short distance from the Internstionsl Manga museum and the central shopping area. Beautifully located in a quiet area surrounded by plenty of great places to find food.
The single bed room is small, however there are plenty of gadgets for the customer. The location is close to the underground station which connects to the main railway station. the window view is poor. There is no sign post about the hotel and it just hides behind another building at a corner.
Location and boutique style. Very good value for money.
The staff were very friendly and all seemed to speak excellent English. The location is great - a really charming neighborhood I'd never seen before. I didn't understand that there's another Mitsui Garden hotel just a few blocks away, and the taxi driver didnt' ask. He ended up taking me to the wrong one... Also, there's a Kyoto Garden Hotel right around the corner - a little confusing!
the room was neat and the futons confortable. staff intruding in our room without permission
the hotel had an excellent location, the room was a ryokan and it had its own bathroom and toilet and a small hall. for hotels in japan pretty large.
I booked a Japanese style of room. The Japanese style room is really bigger than the former standard room I booked in another Kyoto hotel with the similar rent. Also, I felt it was interesting and comfortable to sleep on the floor. The room was warm enough in November due to the air-conditioner. The towels were put in a clean box in the bedroom, but not in the bath room as usual. So I felt a little embarrassed after showing when I had to go out of the bath room to pick up the towels, where the point is "naked"...
The Japanese style rooms were comfortable, tea pot and cups available. Check-out at 10 am. Seemed not very clean outside the rooms.
Big room, nice staff, great location Bed
Convenient location. Close to restaurants, 24hr convenient stores and shopping. Hotel offers breakfast voucher in exchange for no room cleaning. Washing machine and dryer is a big plus after days travelling. Was excite to have 7th floor room expecting a view, but disappointed to find the window glass frosted and windows open only10cm. Can only see out thru the small opening. Found out the hotel is next to a cemetery; a view hotel may not want guest to see.
Location Staff did not speak English well and room size is very small.
The swimming pool. The price to value was very high and the hotel billed me twice accidentally.
So much of your experience of Kyoto is where you are staying. I am so glad I changed hotels to stay at the Ritz one night. The service is outstanding, the location is incredible, and I had one of the nicest spa experiences of my whole life. Staying here will be one of my top memories of my lifetime. Cannot recommend highly enough.