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District 1 - Pham Ngu Lao, Consulates District
The roof top bar is a great place to while away time and get a sense of how vibrant the city is. A perfect view of the old Hôtel de Ville and one of the main meeting points in the city. Service is excellent and the breakfast choice is amazing. The style of decoaration is a little dated but this is a minor quiblle. This is a classy hotel.
We stayed on the fourth floor. We were woken up frpm the noise from the restaurant on the fifth floor during the early hours of the morning. The refurbishmnet work also meant overall we suffered from a very noisy stay.
It was good for the most part Rooms way too small‼️‼️‼️
I would actually consider this a 'luxury' hotel by HCMC standard. Interior decor and ambience are classy and posh, and pretty well-maintained. Location is a little out of the way from the main city attractions and shopping but the hotel provides half-hourly one-way shuttle bus to the trade tax centre and benthanh market. Definitely not a budget hotel, but worth a stay if you're on a business trip or feeling like pampering yourself.
General ambiance and 'majestic' charm of this colonial styled hotel. Breakfast good quality and varied. All staff very professional. We stayed in the 'new' wing and the room overlooked the main pedestrianised Nguyen Hue. Unfortunately while we were there a stage had been set up for a weekend event - which while not an issue in itself - was a problem as they were practicing until 3:00am at loud and varying noise levels (literally 75dB according to phone app). This highlighted poor noise insulation through the windows of the hotel room.
great position, lovely old building some of the staff very good, some miserable and not good. We had a problem with a taxi that was called in front of the hotel, the security explained where to take us, the driver did not know where to go, afetr driving around for about an hour we went back to the hotel and had to pay full ammount, when we complained about this, with the driver and concierge of the hotel, the concierge did not help us at all and was quite rude and aggresive!
The staff were all very friendly and helpful. They immediately found an opportunity to upgrade us on check in. Although breakfast was a nice feature each day along with some drinks / snacks in the evening, we didn't get our 50usd value out of this. Additionally, we were so looking forward to using the pool, and the First day we got a chance was Friday. Little did we know that the hotel finds more value in charging admission for the locals to come and party by the pool on Fridays than ensuring their paid guests have a pool to use. We could barely walk around the pool let alone find a place to sit and relax. Absolutely a disappointment to to say the least. Would not stay here again.
Hotel is okay...not a quality hotel; rank 2 to 3 star Poor mattress in room: thin and uncomfortable Rooms not adjoining; tried to change mattress type Disappointed with the travel service Get a Room. Service was dishonest/deceptive and tried to capitalize on my need to change travel dates. Understood rooms were non refundable but found Get A Room made the dates non changeable. Tried to get me to pay for alternate dates and then decide the cancellation policy. Kept travel dates to avoid getting taken advantage. Will not use this service in the future.
We had a "grand suite" ; 100sq m of 1st class accommodation - 2 bedrooms, 2 bathrooms and a large lounge area. Spotlessly clean throughout the hotel . All the staff from the doormen to the waiters could not have been more helpful; always smiling and willing to help. The breakfast choice was top notch, catering for Asian and Western tastes. The hotel also serves lunch and dinner which we enjoyed immensely, with main courses from about £3 to £12 and there are buffets on the 12th floor of the new wing with superb city views. Good length outdoor pool, inexpensive bars and a small "casino", which I didn't use so can't comment on. 7 nights with most meals for 3 (+ up to 4 guests) + extras = $2000. Full marks all round. I've stayed in many hotels and there's usually some niggle, but I can't think of a single adverse point . No noise came through at night, even in its city location.
Relax atmosphere,comfort,swimmimg-pool almost nothing,exept the cockroach on the table at the lobby-bar and big rat at the hall ...
Size of the room Amenity kit in bathroom Saigon Saigon Bar (Rooftop) -
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet. Nothing.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
the concierge very helpfull, wiffi working well and free access even in the room
The hotel is in a very good position and looks very clean and attractive externally. The bathrooms need updating. Our bathroom was very old and smelled musty.