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Restaurants and Business services
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
The concierge gave false/conflicting answers/suggestions most of the time.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
service room service
The pool and related facilities were very good
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
Breakfast. All was so fresh and very tasty! NO
very very splendid hotel !!!
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
I was forced to wait my room up to 4:00 p.m.
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
Everything The room was a bit small
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
This is an immaculate boutique hotel. Excellent services.
The service and style other than in the restaurant The very poor service in the restaurant
Easy check in No curtains at window, room was too small for a double bed. Bathroom very small
The staff were helpfull The condition of my room was poor with a torn carpet and a bathroom doorhandle that came loose.
Good location. Close to the lake. Yes. The price I paid for the room contained the price of the "continental" breakfast (18 CHF). Well, I found both the quality and the variety miserable. No hot dish, I could choose from croissant or bread, and there was only one kind of chees and some jam (no meet at all). I could have bought a nice breakfast from the money in any of the small coffee shops nearby.
city location,easy public transport Classed as four star it was not to standard. Shower was leaking, door did not close properly, beds very poor, walls were poor
the staff was helpful and very much appreciating the cost of the hotel and the beds
Cleaning service was excellent. Efficient and effective. Hotel staff was hospitable and readily available but non-intrusive. Great location, convinient to the lake and public transportation. Cost was a bit high for quality of furnishings. Beds were twin, pushed together and uncomfortable.
Unfortunately the first 2 days no decent room was available. Consequently I spent the 2 nights in a very small room without heat in November in Geneva! The last 2 nights were fine
Convenient for Lake & Shops. Clean. Staff very friendly and understood/spoke English Room too hot & I could not get the airconditioner to cool it down. No dinner served in hotel restaurant which meant I had to leave the hotel in the evening which is not good for a woman on her own.
not much i had no air conditioner or hot water for 2 days. the same
Helpful staff Room in bad repair, shoddy furniture, nails sticking out of floor
Central location. Spacious studio. Many beds. The smell of cooking all over the studio. The overall impression was about "incleanliness".
Location, price, size of rooms in suite, facilities in suite, service
quiet, well appointed and near Malpensa airport
the location the room ' furnucher' brakfest' cleaning sys
situation for lake, old town and restaurants.