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The desk clerks were efficient and very helpful.
The staff was really kind and helpful. The TV is really small, there is no way to watch it from the bed.
hotel position and service the television
The hotel is very old, rooms are very small. Only good thing to say is free internet. The door of the room cannot be locked from inside. The doors are opened by a key, yes a key. Only one lamp at the double bedside. Immediately after pulling teh key out from the electricity slot the room falls into complete darkness.
The staff is really very kind and helpful. The hotel provides an excellent basis for a nice beach holiday. Our room was spacious and nicely designed. Excellent shower. The only thing we missed was a bar at the roof top pool, to finish the day even more appropriately.
Ideal hotel to visit's Florianopolis nightlife and beaches. Great service, great view. Distance to beaches is between 5 and 25 km's... it's apitty we didn't know how the dvd was working. 3 remote controls for watch tv is too much :)
The hotel was great, wonderful view! The staff acted like they were the rich owners of the hotel! And that's not what you expect when you pay those prices....
normal they dont have a wireless free for internet access and charged it very hard
The hotel looks stylish. It is not a luxury hotel as claimed, since it fails in perfection. Many things are not working properly: The shower hose was broken, the closet didn't close properly. There were also no general light in the room - so you enter a almost dark room and have to search for a light button at the bed to light up a larger lamp before you can see where you are...
great hotel, rent a car to visit the beaches and area around this hotel is just great... Great Breakfast, Nice Rooms, Great Service
Quality of rooms, fitness center i was refused a (only) 2-hour later check-out.
Excellent location, competent staff.
Beste place to stay in Florianopolis
It was my first time in Brazil, and I chose to stay at Sofitel Luxury Hotel in Floripa. First off, the staff were very nice, friendly, helpful, and professional. In front of the hotel, while I was taking some selfie photos, I remember one the staff coming and asked me if I needed help. The hotel is located around shopping malls and restaurants and is just 10 minutes away from the Public Market (Mercado Publico like they say it in Brazilian Portuguese). The rooms are clean. The gym has all what you need to exercise. The pool, on top of the hotel, amazed me with the view of the city and the sea. I highly recommend Sofitel Luxury Hotel to everyone who wants to enjoy their stay.
Rooms are very big and confortable. I was very impressed. Breakfast is also very good. Personal very very friendly I had few problems with alergy and a strange smell in my room. But I'm absolutely very sensitive for this and very often I have this problem in old or historical hotels.
quiet hotel staff does not understand any english
I was upgraded to a suite. Very friendly and helpful staff. Excellent location. Nice lobby. Restaurent boring and food no good. Extremely slow internet acces through "business center".
Very kind staff, good services for at registration, car parking and room cleaning, great breakfast buffet, clean and nicely arranged place wireless internet connection did not work in the room, but in the lobby
Close to two or three beach clubs, good for a weekend only yrip No Internet (glade advertising), lacks basic facilities like an iron in the room (paid $60US to get clothes ironed for the evening), broken hair dryer, broken lock on the door. The furniture and decor of the room reminds me of a best western. If you pay anything more than $150 a night for this place, you are getting ripped off. This is not a resort, unless you like spending your day in the pool with the other families and kids, the it is great.
Hotel is good. Well located. Room is ample, and staff is okay. Room had no air conditioning. Which I questioned them about and were told that during cold weather it's unavailable. Which Is absurd.
Very Good located near Iguatemi Shopping and UFSC. Excellent Breakfast and restaurant.
Location near university No heating system and it can get really cold
The staff was very helpful and made it a wonderful place to stay. My friend and I had to move rooms twice. The internet and phone worked intermittently. A toilet clogged and was not fixed so we had to ask for a new room. No heaters in the rooms!
The people , service, and the local. none
The buffetfood and the nice staff I think the resort is over priced. Its a good resort but its to expensive for wath they offer. I've stayed in hotels/resorts with more luxury (rooms, food and stuff to keep people busy) for a room price that was less then thisone.
Needs refurbishing urgently, rooms too small
good, efficient and clean hotel. Up to expectations as advertised on booking.com. Friendly and helpful staff with good tourist information to get to beaches in Florianopolis.
The Hotel is ideally located right in the centre of Florianopolis and it seems to be a chain as there is another Hotel Valerim on the same street. The staff are friendly and will always try and help you with guides around the centre and other villages nearby. However there are limited number of people that can speak English. The room was very clean, equipped with mini bar, shower and air conditioner and have seen few business people staying there.
It was in a central location, walkable to tourist areas. Felt safe walking to it in the evening. There was usually one staff working who could speak english.
Breakfast and other meals were good. Staff were helpful. Free provision of internet an excellent facility. Only that the room was a little cramped.
Confortable room with kitchen and 2 bed room, all is OK for this price.
all the staff from bottom to top ,management first class pool and all amenities spotless ,erion and marcia excellent
Water was out for the first 6 hours, then very dirty - permanently damaged a white dress. Then electricity on and off for the first day, and out for 6 hours on final might of our stay. There was both a sauna and steam room, but at most only one of them was functional at any one time. Pleasant staff, great location and island's infrasturcture inadequate to support the tarriff they are charging.
Beautiful beachside location with seaviews from the restaurant & pool. Full continental breakfast w scrambled eggs & sausages. Decent restaurant variety / prices. Don't need to leave the hotel if you're pushed for time.
Location is super, very nice and helpfull staff
it is a very nice hotel directly on the beach and the staff is helpful and pleasant I just thought that my room at R 500 was a little overpriced, also the swimming pool could have been larger
View and location are great. Very nice personel too We took a suite (with sea view): very nice.On the other hand, I had a look at the standard (or superior) rooms, and they are quite small, viewing on the road... So not so good
The hotel had rooms with wonderful views of the ocean. The grounds were like a garden, it was wonderful just to walk around the property. The staff was friendly and helpful. The food and service in the restaurant was excellent.
The location on the beach is terrific.The gardens are beautiful surrounding the swimming pool and hot pool.
strictly family and no english no air dumpy rooms
nice location, good outdoor pool and warm indoor pool, well designed spacious suites with good view off season, I guess, but no outside service at bar or pool no information about nearby activities, breakfast was great but other food was not good, should have coffee maker or kettle in room, would recommend to those speakers of portuguese with families