Pros: Reasonable rates. Good condition car. Helpful Service Reps.
22 Sep 2016
Had to pay double insurance
Pros: Local Alamo service provider (Unidas) was great, from start to end!
Cons: I bought insurance on kayak online as suggested, just to find out that this package was for driver car damage only. I had to purchase additional 3rd party insurance which always comes with driver car insurance.....waste of money to kayak!
Cons: Since they overbooked the car rentals they wouldn't honor ours because they don't get paid as much commision from online and since my flight was delayed they wouldn't let my friend pick up the car. I tried to add him as a driver and spoke to them over the phone giving him permission (but they purposely locked us out of the system and wouldn't permit and changes online). As a result all the cars on the island were rented and we were without a car. Very disappointed - I was paying more for Avis than other rentals because I assumed they would be professional and reliable. I was wrong.