Overview

The James Chicago

55 East Ontario, Chicago, IL 60610, United States
+1 312 337 1000

AED 551+

Overall guest ratings

8.8/10 Excellent
Based on 1,859 reviews

Review highlights

  • 9.7
  • 9.4
  • 7.4
  • 5.7

Good to know

  • Comfortable beds
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    The James Chicago - which received recognition on Travel and Leisures Worlds Best Awards - is located on the corner of Rush and Ontario streets steps from Chicagos famous Michigan Avenue shopping district and renowned museums. The 297-room hotel is known for its signature blend of guest-centric service; warmly modern design and liberated touches. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Perfect for corporate and social events - The James features 7000 square feet of naturally lit state-of-the-art special event space from leather upholstered seating to the latest in technology such as built-in surround sound and HD SMART TVs. Experience The James as a culinary destination with signature restaurant - Primehouse - named number 1 Steakhouse in Chicago - Primehouse Bar - a perfect spot to enjoy weekly happy hour specials or a full meal - and The Patio - a seasonal alfresco dining spot. All corporate events provide restaurant-style dining menus custom created by the acclaimed steakhouse. Other highlights include space accommodations ranging from 10 to 300 guests; on-site audio/visual team; complimentary business networking lounge; and a dedicated Conference Services Manager to ensure the success of each event from start to finish regardless of the size.

    Less show all
    The James Chicago

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Storage available
    • Wedding services
    • Internet
    • Child pool
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.8 Excellent
    Based on 1,859 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.3 "Easily accessible by car, said 73%."
      9.6 "City centre within easy reach, said 96%."
      10.0 "Near to public transport, according to 100%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      7.9 "79% were happy with the room service."
      9.0 "Housekeeping was great, according to 90%."
    • 7.4 "Internet works."
      10.0 "100% thought it was a great value."
    • 6.9 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      6.7 "Only 67% said rooms were big enough."
      6.7 "Only 67% said the rooms were modern."
      6.3 "Only 63% thought the shower was ok."
      5.4 "54% said the view was so-so."
      6.3 "63% thought the kitchenette was ok."
    • 6.4 "Breakfast is mediocre."
      5.5 "Breakfast prices were ok, according to 55%."
    • 5.7 "Average amenities."
      5.5 "55% thought the building was acceptable."
      5.0 "50% considered the lobby entrance to be so-so."

    Overall rating

    8.5 Excellent
    Based on 985 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 8.9 "Very nice wellness & sports facilities."
    • 7.3 "Internet works."
    • 6.8 "Vibe was decent."
      6.7 "Only 67% thought, the hotel was modern."
      5.0 "50% considered the lobby entrance to be so-so."
    • 6.2 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
    • 6.1 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
      6.6 "Only 66% said the rooms were modern."
      5.3 "53% said the view was so-so."
      5.7 "Only 57% thought the shower was ok."
    • 5.2 "Average amenities."
      5.2 "52% thought the building was acceptable."
      5.0 "50% considered the lobby entrance to be so-so."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 390 reviews
    • 9.6 "Terrific location."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.9 "Very nice wellness & sports facilities."
      9.4 "top-notch fitness area, thought 94%."
    • 8.4 "Generally very clean."
      8.3 "83% said rooms were clean."
    • 7.6 "Internet works."
    • 6.7 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.6 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Breakfast is mediocre."
    • 6.0 "Average amenities."
      6.0 "60% thought the building was acceptable."
    View all review categories

    Overall rating

    8.4 Excellent
    Based on 371 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.4 "Internet works."
    • 6.6 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      7.0 "70% thought rooms were spacious."
    • 6.3 "Vibe was decent."
      6.2 "Only 62% thought, the hotel was modern."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."

    Overall rating

    9.0 Excellent
    Based on 111 reviews
    • 9.6 "Terrific location."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.0 "High comfort."
    • 6.9 "Rooms are ok."
    • 6.5 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    michigan ave
    michigan ave
    service was excellent
    trip to chicago
    great location
    block off michigan ave
    amazing staff
    staff was very friendly
    hotel staff
    boutique hotel
    turn-down service
    body wash
    star hotel
    hotel with a great location
    boutique hotels
    small room
    great room
    valet parking
    location and the friendly staff
    outside noise
    room at a great location
    staff and great location
    More
    More
    Photos
    Map

    Map