Overview

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street, Chicago, IL 60611, United States
+1 312 645 1500

AED 646+

Overall guest ratings

8.6/10 Excellent
Based on 1,154 reviews

Review highlights

  • 9.6
  • 9.4
  • 8.7
  • 5.3

Good to know

  • Clean rooms
  • Pleasant entrance area
  • Great shopping

Nearby

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    About

    Nestled in River North along the Magnificent Mile, The Gwen is a landmark skyscraper overlooking vibrant downtown Chicago. Our hotel is directly connected to The Shops at North Bridge and a mere stroll away from Navy Pier, as well as some of the city's best dining and nighlife. Savor the rich diversity of American cuisine or creative cocktails at our refined dining venues. Our fitness center promises state-of-the-art amenities while 15,000 square feet of function space provide a memorable setting for business meetings and social events. Our 311 elegant guest rooms and suites boast inspired city views. Art Deco design elements are complemented by High Speed Internet Access and 65-inch flat-screen televisions. Marble bathrooms with glass-encased showers and separate deep soaking bathtubs elevate your stay.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 1,154 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 9.4 "Incredible bar."
      10.0 "Lovely bar service, according to 100%."
      8.8 "Delicious alcoholic drinks, according to 88%."
    • 8.7 "Comfort level is high."
      9.0 "90% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
      9.3 "93% liked the big bathroom."
      7.3 "73% thought it was pleasantly quiet."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.6 "86% said the concierge service was amazing."
      10.0 "Lovely bar service, according to 100%."
      9.3 "93% were impressed by the valet service."
      7.1 "71% said the booking process went smoothly."
    • 7.9 "Good cleanliness."
      7.4 "74% said rooms were clean."
      9.2 "92% thought it was clean."
    • 5.3 "Breakfast is mediocre."
      6.4 "Breakfast prices were ok, according to 64%."
    • 5.0 "Internet is average."
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    Overall rating

    8.7 Excellent
    Based on 623 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
    • 9.0 "Incredible bar."
    • 8.6 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
      9.1 "91% liked the big bathroom."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.7 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 6.8 "Rooms are ok."
      5.3 "Only 53% thought the shower was ok."
    • 5.1 "Breakfast is mediocre."
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    Overall rating

    8.8 Excellent
    Based on 323 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 9.5 "Incredible bar."
    • 8.4 "Comfort level is high."
      8.1 "81% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.9 "Good cleanliness."
      7.4 "74% said rooms were clean."
    • 5.9 "Breakfast is mediocre."

    Overall rating

    8.8 Excellent
    Based on 161 reviews
    • 9.6 "Terrific location."
    • 9.5 "Incredible bar."
    • 8.8 "Comfort level is high."
      9.0 "90% thought rooms were spacious."
      8.5 "85% said the beds were comfortable."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.1 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      8.6 "86% enjoyed the lobby entrance."

    Overall rating

    8.4 Excellent
    Based on 46 reviews
    • 9.6 "Terrific location."
    • 8.3 "Great service."
    • 8.1 "Comfort level is high."
    • 7.5 "Good vibe."
    • 6.8 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Clean rooms"
    "Pleasant entrance area"
    "Great shopping"
    data provided by TrustYou

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