the front desk seem has a quit few yang and inexperienced people working, as we were asking for city/site/etc. information that they can not answer.Morning breakfast space is over crowded, if they are going to handle with so many guests, the dinning space
The hotel is very clean and has been updated to a modern decor since I last stayed there four years ago. The rooms are well appointed and comfortable. The location is perfect for a day of shopping on Michigan Ave or visiting any of theaters.
Good location, great service.
Parking is too expensive, if we didn't plan to use our car, would have parked in some nearby garage to save some money.
The breakfast hostess was very friendly and helpful.
Windows were very dirty.
Great hotel. Had a kitchenette in granite, 400sf, complimentary breakfast, modern and in the heart of the city
Cleanliness and the staff was very friendly
Room configuration was awesome, staff was great especially the gal at the breakfast bar she kept the atmosphere light and was focused on making the experience a great one. Don't remember her name but has an accent and talks to every guest.
The manager was extremely helpful as was the woman working with the breakfast.
Location was excellent. Staff was also very good. Lady in charge of the breakfast area was always happy and going above and beyond to help and to make sure we felt "at home".
The breakfast area is definitely small for the size of hotel and nbr of guests. It was difficult to find a table and buffet line was long and layout made difficult for people to move around. Pool area did have towels and small kids took over the hot tub.
The staff was amazing! Breakfast in the morning served with a smile just like a second home. Highly recommended.
No. One of my best hotel experiences in recent memory and I travel a lot.
It was very clean
I was disappointed that I didn't get the room I had already reserved online. When I checked in they said they didn't have that room available which made no sense because I had reserved it like a week and a half before my trip.
The location of the hotel was great! The room was comfortable and clean. Staff was friendly and helpful. Breakfast was a plus.
I requested a high floor, but instead received a room on the 5th floor facing a parking structure overlooking trash bins. I was awaken every morning to the sound of a garbage truck dumping trash bins. Because of location, I was unable to open the windows.
Immerse yourself in the culture of the Windy City from Residence Inn Chicago Downtown/River North. Ideal for extended stays, our hotel in Chicago offers studio, one-bedroom and two-bedroom suites featuring fully equipped kitchens. Spread out and relax on comfortable beds with crisp linens, thick mattresses, custom comforters and fluffy pillows. Upgrade your stay to one of our City View Suites to create a romantic setting for your weekend getaway. Jump start your day in Chicago with a free hot breakfast, offering hearty eggs, savory strips of bacon and fresh fruit. For an evening of signature cocktails, flavorful wines and delicious finger food, head down to the lobby and visit Holloway's Bar. Stay active with the cardio equipment, free weights and city view in our 24-hour fitness center before cooling off with a dip into our refreshing indoor pool or soothing whirlpool. While you stay with us, visit popular locales like Navy Pier, Magnificent Mile and Willis Tower. Make reservations today for a stay downtown.
Based on 1,550 reviews
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