Cons: I signed up for a surprise car rental for 5 adults and 4 suitcases
I was told I had signed up for a Ford Focus : this didn't meet my rental criteria. I was shown that a Ford Focus was rated for 5 adults. Seriously
I had to pay for an update to get a car that would accommodate 5 adults and 4 suitcases
not a great experience to start a driving vacation
26 Nov 2015
company policy is terrible
Cons: As a consumer i like to keep my debt low. Only one credit card with low amount. Like to pay cash and use bank card. Lots of funds available. Could not rent because company won't allow use of bank card. Had to use a different rental company. Very disappointed
28 Nov 2015
Can not say I would use Kayak again.
Pros: You offered an excellent price and reservation process was simple.
Cons: When I arrived at the counter the confirmation I repeatedly gave as well as showed the agent came under someone else's name with a pick up in Florida (I was in New Hampshire). The agent was confused, contacted her supervisor, and then offered to give me the car under the other person's name which I felt was quite unacceptable. I had to cancel the reservation, cancel the insurance, and then rebook which of course was at a higher price. Very disappointing and time consuming.
2 Jan 2016
Great rate and good car
Pros: An amazing rate at MHT.
Cons: The ride was a little rough. I think the tires need replacement or rebalancing. minor detail!
12 Jan 2016
Easy and good
Pros: Pick-up and drop-off were easy, no hidden fees, and the car was perfectly functional.
Cons: No complaints.
22 Feb 2016
Pros: Car and service quality was on par with their competitors.
Cons: Albany airport return location is off site and less convenient than their competitors. The upsell for prepay for toll roads in NY was a little over the top and not necessary but otherwise their approach was typical.
27 Mar 2016
Fine till they double charged me
Pros: The car was nice enough and good on gas
Cons: They double charged me when I dropped off the car and had to wait for about 5 days for the money to get released and back into my account and kayak should include all the fees I the price quoted...I also paid twice as much as the site said I would
25 Apr 2016
Pros: Return was quick. Actual charge is less than the estimate
3 May 2016
I missed the rental
Cons: I didn't receive a reminder, so I forgot which company I rented from. :( (I travel a lot, and usually get a reminder email.)
Cons: The charge of $9.98/gallon is unacceptable. I will never rent from Budget again.
23 Jun 2016
Horendous wait time
Cons: One agent working at the counter. It took an hour and a half to get my rental..!! The flight from Baltimore to Manchester was shorter than the time it took for me to obtain my vehicle.
Signage was awful to auto rental as well. The agent in the garage seemed perturbed with everyone first walking out there and then back to an area in the garage. Budget does not equal friendly nor easy...Never again
1 Aug 2016
clean car, drove great,
Pros: Very easy airport to pick up\drop off your rental car
10 Aug 2016
Pros: Seamless rental with no problems. Experience with
other companies were very poor.
My choice of cars was great for 5 people
10 Aug 2016
Pros: drop off was great and easy, the usual check over the car and then you were free to catch the plane.
Cons: pick up was much slower than it could have been- just one person at the counter handling two different car rental companies.
12 Aug 2016
Car was filthy. I was embarrassed to drive the ca
Cons: Won't be back. I had to get my car washed immediately. Filthy.
21 Aug 2016
Pros: Clean and newer car. Pick up was smooth.
Cons: Drop off required going back inside to the desk. Took longer than when you can just get a receipt in the parking lot.
9 Dec 2016
Cons: I couldn't even get the car because at the last minute you jacked up the price.
Cons: Had a few snafus with my rental situation-Not the fault of agency or agent-- and he took time and effort to resolve my problem. A+ !!
28 Nov 2016
Online Rental Information VERY Misleading!
Pros: The Hertz Rental Agent at the off-airport site where I finally picked up my car was extremely accommodating, and managed to arrange for me to return the car at the airport at no extra charge.
Cons: Your online information mislead me to understand that I would be picking my car up at the Manchester, NH airport. When I got there I found that the car was actually at a Hertz location miles away. It cost me $25 to get there by Taxi and set me back an hour that I did NOT expect. The added cost and inconvenience were really a drag, and I feel I was duped. The site needs to be more clear. I had specifically requested an AIRPORT pickup and drop-off when I logged in.
8 Oct 2016
Cons: Bad car. Bad customer service. They overcharged me ridiculously.
Charged me extra for a whole day in spite of me letting them know that I was gonna be couple of hours late and was promised that wud only result in an hourly charge not the whole day.
They charged me for Gas even when it was 3 quarters. I told them I can take it back to the gas station and it wud have only costed me $10. But they charged me $102??? Stealing from customers in the name of service. After a long discussion with the manager he reduced the fuel charge to 32. Which was still too high.
Very rule employees
18 Oct 2016
Cons: Car had many scratches on pickup necessitating a examination by the agent
30 Oct 2016
Pros: quick in and out
Cons: While picking up the vehicle I was hit with an additional charge of $20.88 that I never expected (concession fee recovery, cust fac chg, energy surcharge and 9% tax on est. taxable title)?? Blindsided with additional charges is dirty business towards the consumer. There is no way that these couldn't have been put into the initial price given on line.
5 Nov 2016
Pros: Our flight brought us into the airport at Manchester, NH later in the evening but our Hertz Rental Car was ready and waiting for us. The car was a current model, clean and well maintained. We had a great trip in a good reliable car. Thanks Hertz.
Pros: Was ready with a vehicle, vacuumed it out before I left
Cons: Wrong sized car. I specifically wanted a certain sized car and they didn't have one that sized. I was upgraded to an SUV - did not appreciate.Also on my return to another airport (Albany, NY), I returned earlier than the Enterprise workers came, so was unsure where to drop off and how to get to the terminal on time for very early flight. I'm not sure I'll repeat my my Enterprise experience.
18 Aug 2016
Pros: Friendly helpful staff
Cons: 1) that you couldn't pick up from the airport. Like where do most of your customers without cars come from?
2) I booked on kayak and it ended up being $50 more than provided and then there was the extra deposit. I was fine fronting the deposit and paying more because I really needed the car but I wanted to be told up front so that I could better prepare.
11 Oct 2016
Pretty impressed with Enterprise
Pros: Checked using the kiosk and walked to the lot where we were met by a very nice and helpful young man. We got upgraded to a Escalade for the same price as a chevy sedan. The guy at the return was helpful and nice as well.
14 Oct 2016
Ease of rental
Pros: Always appreciate the personal service from your representatives...always make good car selection suggestions etc...You're in your car within minutes of getting off of your flight!
29 Oct 2016
Pros: Professional service. Quick service. Quality vehicle selected to meet our travel needs. Attention to details.
Cons: Tried to upgrade us to a SUV which was a little vehicle
13 Oct 2016
Pros: Appreciated the competitive price, with a last minute rental. No price gouging.
Cons: The kiosk was a nightmare. It took more than ten minutes to use and at the end told me to start over and pick another location, because of pick-up and drop off times - when the times were on the first screen.
The young man at the desk handled every thing for me. No conflict with the times.
Pros: The car 'looks' good and it was very easy to pick up car at MHT airport.
Cons: The car was loose feeling, I didn't feel safe changing lanes. I was on the highway and it's not easy to turn around or I would have driven right back. In addition the driver's side mirror has a warped appearance which I understand (after I turned the vehicle in) is a Honda design for better view of cars beside you. NOT SO...I felt like it was a mirror from a carnival. I called Thrifty and was told to bring the car in to my destination location (no suggestion of a location along the way) that night, to swap...only to find they were closed. It was a terrible experience that I would never want to repeat. I was so grateful that I didn't have to drive that car back to MHT airport because of the weather. I couldn't imagine maneuvering that car in snow. I rent cars on a fairly regular basis and this was a car that needs work before letting anyone drive again.
13 Oct 2016
Cons: We were not provided the address of where to return the car other than Albany airport and it was off the airport property which was stressful to find and almost made us lose the plane. I don't want to rent where it is not on airport grounds to pick up and return.
17 Oct 2016
Exploding rear window
Pros: All was great until the rear window exploded
Cons: When in Virginia (on our way home from Florida to NH), I closed the passenger side door and the rear window of our Kia Sedona exploded. To say it scared us is an understatement. Apparently, this is not unheard of in a Sedona. In fact, it is recommended that you open a window prior to closing the door to relieve the interior air pressure. No one ever told us this. We were stranded for over 2 hours while waiting for the tow truck. Our trip home was delayed causing issues with traffic and time frames.
Cons: We had to walk your luggage half way across the parking garage because you can't pull the car up to the booth. The car smelled like cigarettes horribly bad. No person at the drop off spot so we had to move the car twice for them. Bad experience over all