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There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
Central location, comfort and beautiful colonial interiors
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
I liked the location and the facility. The hotel was in a good location to tour the city and to experience table mountain. I did not like the noise. Bars along the street were noisy and the parking lot right outside your windows meant you were awoken every each morning. Also the cab they arranged for me tried to charge me twice the meter rate to take a trip to the airport. I refused to pay and had to find another ride.
staff very friendly and helpful, rooms spacious, it is in a good location with a choice of places to eat. Would recommend anyone to stay here
The location was ideal; near enough to enjoy all the centre of Cape Town, but just slightly away to have a restful stay.nI also liked the fact that they have a fullly functioning PC in each room with free internet access. The rooms are very stylish and the large table, kitchenette and soft seating make them great spaces for use if you are sharing a room with a partner of friend. They do not serve breakkfast.
The front desk staff were absolutely extraordinary. They could not have been more accommodating. My room was directly behind reception and I found it noisy. The level of amenities in the room fluctuated. Once inconsistencies were identified, they were dealt with promptly.
From the moment we arrived the reception staff made us feel that nothing was too much trouble. They were warm, humourous, knowledgeable and extremely helpful. The room was spacious, comfortbale and well equipped.
Location was great. Staff was very nice and accomodating. The rooms are good sized. The water in the sink would not go down and the legs of one of the chairs in living room was broken
Good location on quiet street (a little noise from bar downstair but disappears early). Good Internet. Wonderful staff. Private parking with gate. Room is nice.
Very helpful staff
We stayed twice at the Hippo Boutique Hotel. Both rooms were very stylistic; it felt like we were staying in a museum (which we enjoyed). The hotel is modern, safe, and clean. The first room had mold in the shower; nothing major, but it definitely detracted from the otherwise modern feel. The second room was almost perfect, but the shower ran out of hot water after the first shower. Overall, however, we very much enjoyed our stay; we did not have to worry about safety, and we enjoyed the modern and generally clean amenities.
A modern room with functionality and above average amenities. Gym is large and modern but could use some more equipment, as it has lots of empty space.
The staff were super friendly, the ambience was funky, and the overall experience was just fantastic. I would absolutely stay here again.
Helpful and friendly staff. Good location and just walking distance to shopping, bars, restaurants.
All of your staff were very friendly, cheerful, and helpful. The rooms were a good blend of funky and functional. The location was great especially for driving to city attraftions and walking to nightlife. thanks! One minor thing - the lifts were pretty erratic!
Architecture which lifts Fire & Ice over the standard pulp... :) They don't actually have twin rooms. Rooms are small and even smaller when they make twin form double... for one person rooms are ok.
Great location for everything in the city. Comfortable, nice staff and good breakfasts that set you up for a days exploring. Hotel located up a very steep hill, so people less mobile might not manage to walk this. The hotel was very very busy during my stay and there was not enough seating in the general reception area at times. Also during these times the elevators were not too reliable. Finally, twice I had to walk all the way back to reception because my card key did not work.
nothing the room, toilet did not work fittings in shower fell off the wall!
The international electric plug was a great touch.
Great hotel, great location, great staff just perfect!
Great Service and quirky, interesting facilities. Comfortable rooms as well. Great location and easily accesible. Because of the growth of the hotel, there was drilling on a few of the mornings we were there. This was the only complaint we had and even then, it wasn't a major one/
The staff was incredibly helpful and gracious - really set the tone for a lovely stay in Cape Town. The decor was very nice, the hotel was immaculately clean, the food delicious, and the entire place was quiet, warm, and extremely comfortable. Perfect! No. Everything was even nicer than we expected. I was slightly surprised by having to be let into the hotel by the staff instead of having my own key to the outside door, but that was never a problem and made things feel even more secure.
Very comfortable, excellent friendly staff who were always helpful. Great location near the city centre at the bottom of Table Mountain.
I loved the fac that the owner and staff were very friendly and they made your stay with them more personal and the place was always kept extremely clean.
Cleanliness was to a very high standard. All staff were very helpful. Honesty bar / fridge was a very good idea. Perfect location for Cape mountain.
Very friendly welcoming owner and staff, excellent food and accommodation with helpful advice regarding tourist information stayed in winter-room heating not very effective