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Cancún hotels near Playa Caracol
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Best Cancún hotels near Playa Caracol
"Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Gaviota Azul Beach are also within 15 minutes. "
Overall 9.4 Excellent
Based on 116 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
Excellent
9.4
Pros: The food and service
Cons: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
Excellent
9.1
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
Excellent
9.1
Pros: Everything
Cons: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
Excellent
9.4
Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Cons: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
"Nestled on the beach, this Zona Hotelera hotel is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes. "
Overall 9.2 Excellent
Based on 1,055 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Excellent
10.0
Pros: The staff, property, services, and landscape are amazing
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
9.4
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons: Intermitent Wifi and Cable TV, extra charges for additional person.
Excellent
10.0
Pros: Amazing staff service
Cons: Food.
Excellent
9.1
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Excellent
10.0
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
"Located in Zona Hotelera, this beachfront resort is in the entertainment district, just steps away from Caracol Beach, Gaviota Azul Beach and Forum Beach. Cancun Convention Center and Chac Mool Beach are also within 10 minutes. "
Overall 9.1 Excellent
Based on 922 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Excellent
10.0
Pros: Loved the location. Staff was wonderful especially the walk up bar. The breakfast buffet was excellent.
Excellent
8.6
Excellent
8.0
Pros: good pools and beach access
Cons: everything was extra, nothing inclusive, restrictions on outside food/drink
Excellent
8.0
Cons: No shuttle service
Excellent
10.0
Mediocre
2.0
Cons: I canceled cuz of the corona virus and I didn't get any money back
Excellent
10.0
Pros: Hotel, Restaurants staffs were very attentive and Hotel is awesome
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Third time in past 2 years we've stayed here. Great pool and poolside service. Lobby is excellent ambience as well. Good restaurants and food. Excellent rooms, great views, great beach. We like it because it isn't all inclusive but every bit as nice. As it is not all inclusive, gives us plenty of freedom to decide whether to stay in or go off property for eating and/or activities. So some days and part days we hung out at the pool and swam in the ocean. Other days we ventured out to sail to Isla Mujeres and into town to eat at street side cafe.
Cons: Practically nothing is not to like about this hotel. In the past I've eaten at the breakfast buffet, which is excellent. But this time decided the $30ea price tag was a little much. Instead, we tended to sleep in and skip breakfast, instead snacking on some fruit/granola in the room before grabbing an early lunch around 11-12 (early by Mexican standards at least, who are accustomed to lunch between 1-2), and then not feel bad about spending more for dinner most nights.
Excellent
10.0
Pros: service is perfect
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
10.0
Pros: Overall the location was excellent, close to night clubs. The pools were awesome and not to mention the staff was top notch. Beach was clean and easy to access, the pools were well maintained and clean. The room was clean, WIFI worked in my room but got better reception in the lobby area.
Cons: No information as to the the three onsite restaurants, no menu's not even a mention. The in-room minibar was nice but expensive.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Mediocre
2.0
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Excellent
9.7
Pros: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Cons: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Excellent
8.0
Excellent
10.0
Pros: The location was great, 5 minutes walking from the Coco Bongo area but still quiet. service was perfect, staff was very nice and always asked if we needed anything. The beach of the hotel is amazing and very comfortable to go down to from the pool area. Room was perfect, clean, comfortable
Cons: water and coffee in the room should not be with extra charge.
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
"Located in Zona Hotelera, this beachfront resort is in the entertainment district and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park and Chac Mool Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mile (2 km). "
Overall 9.1 Excellent
Based on 783 reviews
All
- All
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: Best on the strip
Excellent
10.0
Cons: Needs longer night entertainment hours.
Excellent
8.8
Pros: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Excellent
10.0
Pros: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!
Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Excellent
10.0
Excellent
10.0
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Excellent
9.4
Excellent
8.2
Excellent
9.7
Pros: the massages at the spa were incredible!!
Good
7.7
Pros: Nice food and stuff.
Cons: Room with two separate beds. Uncomfortable
Excellent
10.0
Pros: Everything is perfect!!
Excellent
10.0
Pros: The resort was more beautiful than the photos. The entire staff provided excellent service and was super friendly. The rooms are large and comfortable with private balconies. Couldn't have asked for anything more. Can't wait to go back!!!
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Great staff Excellent location Beautiful property
Cons: Nothing
Excellent
10.0
Excellent
10.0
Pros: Staff was always friendly and very attentive. Beautiful resort.
Excellent
10.0
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Excellent
8.8
Pros: We liked a good food and service was excellent
Cons: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Cons: There is nothing we didn't like!
Excellent
10.0
Cons: Perfect resort minus the gym
Excellent
9.7
Pros: Fantastic amenities and an incredibly welcoming staff. Meals were outstanding and each request was handled promptly and expeditiously. I would highly recommend this Hyatt!! The adult only aspect sets it apart and it makes it a more serene and relaxing environment for single or adults wanting to unwind and relax.
Good
6.8
Pros: Room was clean. Staff were friendly and helpful.
Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.
Excellent
10.0
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
"Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 15-minute walk of Costa Occidental de Isla Mujeres National Park, Cancun Convention Center and Cancun Golf Club at Pok Ta Pok. Tortuga Beach and Forum Beach are also within 1 mile (2 km). "
Overall 8.7 Excellent
Based on 670 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great
Cons: No airport transfer was a disappointment, But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
Good
7.7
Good
7.4
Cons: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
Excellent
9.4
Excellent
10.0
Excellent
8.2
Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Excellent
9.6
Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Okay
5.1
Pros: The beach front
Cons: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Excellent
10.0
Pros: Beach quality, friendly staff and cleanliness. Also, location.
Cons: The jacuzzi’s were not heated. There were rainy days when we stayed so the water was freezing it would have been nice to get in a hot jacuzzi.
Excellent
10.0
Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Cons: The birds who fly in in the morning to steal my breakfast at the morning buffet.
Excellent
10.0
Mediocre
2.0
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Excellent
9.0
Pros: The staff was very helpful, even though I had problems expressing what I wanted.
Cons: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
"Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 1 mile (2 km). "
Overall 8.6 Excellent
Based on 1,031 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
9.4
Good
7.1
Excellent
10.0
Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
Good
6.8
Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Okay
5.3
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
"Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Caracol Beach, Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within 15 minutes. "
Overall 8.6 Excellent
Based on 622 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Pros: Nothing
Cons: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
Mediocre
2.5
Pros: Location wasn't bad, well within walking distance to the action
Cons: Bugs in the room staff was unwilling to help Bar in lobby wasn't open Not much of a selection in food menu No action at the pool Disappointed in amenities
Good
6.2
Excellent
10.0
Pros: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Excellent
9.4
Pros: Beachfront, room,, location, service. Miguel was the best.
Excellent
10.0
Pros: Could be a diamond resort
Cons: None
Excellent
10.0
Excellent
8.0
Pros: Nice room, good food
Cons: Restaurant menus
Excellent
8.2
Pros: location, service, facilities
Cons: water was too cold when took shower!
Mediocre
3.7
Pros: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Cons: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.
Excellent
8.2
Pros: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Cons: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.
Excellent
8.0
Cons: Got a partial ocean view and had view of side hotel and wall
Excellent
10.0
Pros: beatifull
Cons: they charge bottles of water
"Located in Zona Hotelera, this beachfront resort is next to a golf course and within a 10-minute walk of Caracol Beach, Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within 15 minutes. "
Overall 8.8 Excellent
Based on 69 reviews
All
- All
- Young couples
- Groups
- Solo travellers
Excellent
10.0
Pros: Everything. From the room to the facilities. The people were so helpful and friendly!
Cons: Nothing. Everything was great!
Excellent
10.0
Pros: clean rooms curteous staff
Cons: the rain
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
Excellent
10.0
Excellent
8.2
Pros: Friendliest staff I ever encountered.
Excellent
10.0
Pros: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Cons: The gym didnt have AC sometimes.
Excellent
9.7
Excellent
10.0
Pros: Everything was amazing. All inclusive is best.
Cons: Hard to find anything that was bad. Would do it again.
Okay
5.3
Pros: Right next to the beach
Cons: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.
Excellent
9.4
Excellent
10.0
Pros: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Cons: The room had a musty odor which after the second day I got used to.
Excellent
10.0
Pros: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.
Good
7.7
Pros: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Cons: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .
Excellent
10.0
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Located in Cancun (Zona Hotelera), Dreams Sands Cancun Resort & Spa is within a 15-minute walk of Cancun Convention Center and Gaviota Azul Beach. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Overall 8.5 Excellent
Based on 178 reviews
All
- All
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6.0
Pros: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly
Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling
"Nestled on the beach, this Zona Hotelera resort is within a 5-minute walk of Yamil Lu'um Archaeological Zone and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mile (2 km). "
Overall 8.3 Excellent
Based on 309 reviews
All
- All
- Couples
- Mature couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
5.4
Pros: After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.
Excellent
8.8
Excellent
10.0
Pros: Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..
"Located in Zona Hotelera, this beachfront resort is next to a golf course and within a 15-minute walk of Langosta Beach and Tortuga Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km). "
Overall 8.3 Excellent
Based on 76 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
4.2
Good
7.4
Pros: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Cons: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Okay
5.7
Pros: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Cons: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: service, food, location and entertainment
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: The room was very nice and the cleanliness of the hotel was great.
Cons: The food was lacking but that is somewhat understood at a resort.
Excellent
10.0
Pros: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Cons: There was nothing I do not like about this place
Excellent
10.0
Pros: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Cons: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Good
7.4
Pros: Great seating and overal service was wonderful....but....
Cons: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
"Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 10-minute walk of Costa Occidental de Isla Mujeres National Park, La Isla Shopping Mall and Cancun Interactive Aquarium. Cancun Convention Center and Chac Mool Beach are also within 2 miles (3 km). "
Overall 8.1 Excellent
Based on 2,075 reviews
All
- All
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Okay
5.1
"Located in Zona Hotelera, this beachfront resort is next to a golf course and within a 5-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Gaviota Azul Beach are also within 10 minutes. "
Overall 8.3 Excellent
Based on 39 reviews
All
- All
- Young couples
- Groups
- Solo travellers
Excellent
10.0
Pros: Great location, very modern property, all representatives were fabulous. Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!
Cons: While food is certainly in abundance we were limited to certain items repeated each day that were 'good to us'. Much of the food was just not to our liking. If your party books 2 rooms try to get them adjoining, at least then when you hear every conversation through that door it will be people you know, otherwise you will hear someone else's baby or party or TV show.
Excellent
10.0
Pros: As expected, brilliant
"Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Costa Occidental de Isla Mujeres National Park, La Isla Shopping Mall and Cancun Interactive Aquarium. Cancun Convention Center and Chac Mool Beach are also within 2 miles (3 km). "
Overall 8.0 Excellent
Based on 1,895 reviews
All
- All
- Families with older children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Excellent
8.6
Excellent
9.0
Good
7.1
Pros: The hotel is right on the really beautiful beach and they have two pools. Great for a cheap getaway The room had no real view and it was tucked in there. I choose the cheap room, and that's what you get, but the hotel is nice. For my girlfriend and I it was great because we just used the room to sleep in and spent the most of the day outside in the hotel facilities. If you need a nice room upgrade. If you just need a room that let's you have access to one of the best beaches in the world book the cheap one.
Cons: The bed was not a queen and the pillows kind of sucked. There was competition for the beach chairs which I always think is funny but besides that it was nice.
Mediocre
3.1
Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.
Cons: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
Excellent
8.5
Good
6.0
Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
Cons: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
Mediocre
2.8
Pros: Location
Cons: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.
Excellent
10.0
Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
Cons: We loved everything.
Excellent
10.0
Excellent
8.0
Pros: Location and view from pool, room, restaurant. Restaurant food is excellent.
Cons: No elevators, restaurant menu has few choices for longer stays. I ate everything on the menu in 2 days.
Mediocre
3.0
Pros: I liked the view from the room and the accessibility to the beach.
Cons: I hated everything else about the hotel! Poor customer service, found cockroaches in our room with a sofa bed that was dusty, had to switch rooms three times until we got a room that was clean and fell under what my friends paid for. My room was said to have only one bed so I asked if they had any extra beds to add 2 more people in my room and they said no there is no space but when I went to my room there was an extra twin bed and a sofa bed that my 2 friends could have slept comfortably in, so they lied. I am never coming here again! The hotel didnt event have elevators or someone to help us carry our luggage when we checked in, granted it was late at night but there were still people working. I had to ask someone to carry my bag and the worker was not careful with my suitcase at all as he bumped it into every chair around until I had to say to be please dont damage my bag too. It took us 4 hours to check in!
Good
7.1
Pros: The room and view was great. Great space, great sitting area and great balcony. Great beach area and bar/restaurant.
Cons: Confirmed out 3:30 a.m. wake up call 3 times. Did not get a wake up call. Good thing we set our phone alarms.
Good
6.5
Pros: The beachfront location
Cons: The food was horrible. Wasn't worth it with all inclusive
Good
6.0
Cons: we contracted a taxi with the hotel for our return to the airport, but they never even called the taxi. They ended up getting a random taxi and they charged us 800 pesos. some times they giveme diferents information
Good
6.0
Pros: Good location on the water, close to shopping and restaurants.
Cons: No elavator, room didn't feel that clean. Bathroom was very dated.
Excellent
10.0
Excellent
10.0
Pros: Staff was very friendly and helpful. Room was spacious, comfortable bed, and amazing view of the beach. We were very pleased with our stay here.
Excellent
10.0
Pros: This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Good
6.8
Pros: The breakfast buffet was wonderful!
Cons: Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.
Good
7.1
Pros: Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.
Cons: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.
Mediocre
3.1
Pros: Color scheme was nice! It has a safe in the room.
Cons: The elevator didn't go to my room on the 6th floor, Had to walk up & down 75 stairs with a ton of luggage (awful). The water took about 10 minutes to become lukewarm (no hot water in my room) I reported it to the staff, nothing done about it!!! The King size bed was HARD. 1 face towel in the room. Smh...
Excellent
9.7
Pros: The hotel was fully recently renovated and all the rooms are new. The breakfast is good and safe as well as the dinners.
Cons: I wish they would have gotten a little better mattress but still a great hotel, in a great location, and an excellent price.
Okay
5.7
Cons: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
Okay
4.5
Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
Good
6.0
Pros: Malls within resonable walking distance in both directions.
Cons: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
Okay
5.7
Pros: Beautiful location! Lovely restaurant deck by the beach!
Cons: The housekeeping services were extremely bad! The room smelled and the staff didn't manage the regular day to day cleaning very efficiently!
Mediocre
2.8
Pros: we got to check into our room 1 hour early.....
Cons: our room was a joke.... room flooded due to the tub not being able to drain, fan was about to fall off, paper thin walls, non all inclusive for an inclusive price..... to be fair we came from 6 days at another resort and we were only here for 1 day but it was enough to let me know I would 1000% return to my other resort.....
Good
7.7
Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Cons: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
Excellent
10.0
Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
Cons: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
Okay
4.8
Pros: Hotel seems very nice at first glance. Modern lobby, two swiming pools, waterfront to the warm Caribbean, However... The hotel stinks, a mixture of mildew a specific cleaning agent and sewage. The room was too cold and it was impossible to adjust the temperature (two nights and two lobby phone calls). I know it sounds capricious but something is broken in this hotel. I suggest finding something in isla mojeres straight from airport if everything is booked and this is a last option.
With a stay at Krystal Grand Cancún in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This resort has 6 meeting rooms available for events. Free self parking is available onsite.
Overall 8.0 Excellent
Based on 1,017 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.3
Excellent
10.0
Excellent
10.0
Pros: A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
Excellent
8.0
Good
7.1
Excellent
10.0
Excellent
10.0
Okay
4.8
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Good
7.3
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
Excellent
8.2
Okay
4.8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Good
7.1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10.0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
10.0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Good
6.0
Pros: Great staff Altitude tower is great Grand tower is 3 stars
Cons: Upgrade the grand tower
Good
6.0
Excellent
10.0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
"Nestled on the beach, this Zona Hotelera resort is steps away from Caracol Beach, Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within 10 minutes. "
Overall 7.8 Good
Based on 2,483 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
8.5
Good
6.0
Okay
4.0
Pros: The beachfront was beautiful. Housekeeping personnel was hard working and kind.
Cons: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
Excellent
10.0
Cons: Noise from clubs
Excellent
8.5
Excellent
10.0
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Excellent
8.0
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Excellent
8.8
Pros: Beach, pool, good location and helpful staff, very recommended
Cons: I did like everything, nothing to say about, everything’s amazing
Mediocre
2.0
Pros: Nothing a real dump
Cons: Everything. Explode this dump ASAP
Excellent
10.0
Excellent
8.2
Excellent
8.3
Excellent
10.0
Excellent
10.0
Excellent
8.0
Cons: Towels not replaced sometimes
Good
6.0
Excellent
9.4
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Cons: The noise due to the club next door, but I did visit during spring break so it might be louder then.
Excellent
8.0
Pros: Beach
Cons: Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Good
7.4
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Cons: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
Okay
4.0
Pros: Right on beach!
Cons: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Good
6.0
Cons: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
Excellent
8.0
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Good
6.5
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
Mediocre
3.7
Cons: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 15-minute walk of La Isla Shopping Mall and Cancun Interactive Aquarium. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Overall 7.8 Good
Based on 522 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Good
6.0
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Cons: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
Excellent
9.1
Pros: Hotel Staff was friendly with a relaxing environment.
Cons: Wifi didn't work half of the time.
Excellent
9.7
Pros: It’s was a great experience. Great staff very friendly
Good
6.0
Mediocre
2.5
Cons: I met another nice young couple who got ripped off with a bunch of unexpected charges.
Mediocre
2.2
Pros: I was not impressed by flamingo. I will not recommended this hotel
Cons: No air condition. Accomodation gave me hard time. I had a hard time staying there. I did not enjoy my time there.
Excellent
10.0
Good
6.0
Pros: Location on the beach
Cons: Food was terrible, and no one spoke English.
Excellent
8.0
Okay
5.1
Pros: That it was on the beach
Cons: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
Excellent
10.0
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Excellent
10.0
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Cons: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
Excellent
10.0
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Cons: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
Mediocre
2.2
Cons: They gave me one bed instead of two. I had roaches in my mattress, toilet clog and a/c didnt work.
Overall 10.0 Excellent
Based on 3 reviews
All
- All
- Families with older children
Excellent
10.0
"Located in Zona Hotelera, this beachfront resort is next to a golf course and within a 15-minute walk of Langosta Beach and Tortuga Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km). "
Overall 7.2 Good
Based on 22 reviews
All
- All
- Families with young children
- Mature couples
- Young couples
- Groups
Excellent
8.0
Excellent
8.2
Good
6.8
Pros: Great hotel, great location, great stay. Amazing staff.
Cons: The staff at the front desk scheduled us a shuttle knowing our flight departure times and we ended up not being able to board our plane because we were too late. We ended up waiting 5 hours in the airport and each had to pay $200 us dollars to get a new flight. It was our first time flying internationally and we pretty much relied on the advise the hotel staff gaved us.
Good
6.2
Pros: Nice pool area, great service, fresh fruit was abundant.
Okay
5.1
Pros: The food was OK for being a buffet and regarding the quantity of guests
Cons: The service in general, from the desk front to the restaurants, bar, et
Excellent
9.1
Pros: It was excellent. The resort is so nice a lot to do for all ages. Food great lots of different options at all times of the day and night. Weather amazing. Staff wonderful.
Cons: slow unpredictable wifi need more options to get cash atm out of money must know cabs only take cash
Where to stay in Cancún?
Our map will help you find the perfect place to stay close to Playa Caracol by showing you the exact location of each hotel.