Overview

Riu Cancun

Blvd. Kukulcan Km 9, Manzana 50, Lote 5, 77500 Cancun, QR, Mexico
+52 998 848 7151

AED 723+

Overall guest ratings

8.5/10 Excellent
Based on 1,973 reviews

Review highlights

  • 9.4
  • 9.2
  • 8.6
  • 4.7

Good to know

  • Recreation staff is nice
  • Friendly service
  • Professional service
  • Great shopping

Nearby

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    About

    Location.

    The north side of Cancun, Mexico, boasts Riu Cancun All Inclusive, a family-friendly resort surrounded by palm trees and turquoise sea. The resort is across the street from shopping at Plaza Caracol, and Cancun Convention Center is 200 meters from the hotel. The Isla Mujeres ferry and the Plaza Forum are both within 600 meters of the property. Downtown Cancun is less than 9 kilometers away. The Cancun International Airport is 23 kilometers away.

    Hotel features.

    The Riu Cancun All Inclusive features an impressive lobby adorned with dark wood, wrought-iron chandeliers, granite floors, and a domed ceiling. Four outdoor pools and water sports equipment keep active guests entertained, while those looking for pampering can visit Renova Spa for massages, body and facial treatments, nail care, or hair braiding. The hotel also hosts a fitness center. There are 6 on-site restaurants and bars, including a swim-up bar, are available, with offerings of Mediterranean, Japanese and Brazilian fare, along with casual American cuisine and cocktails. Coffee is provided in the lobby. Guests of the Riu Cancun receive 90 minutes complimentary wireless Internet access in the resort lobby. Free wireless Internet access is available in public areas. Other amenities on site include laundry facilities, luggage storage, and babysitting/childcare.

    Guestrooms.

    The resort's 569 guestrooms and suites showcase ocean and street views, white crown molding, rattan furniture and cool tile floors. Rooms have flat-panel televisions with premium channels. Accommodations offer wireless Internet access (surcharge), in-room safes, minibars, liquor dispensers, and complimentary toiletries.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Wi-Fi
    • Meeting/Banquet facilities
    • Child pool
    • Restaurant
    • Hot tub
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Game room
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,973 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Great parking, according to 100%."
    • 9.2 "Excellent breakfast."
    • 8.6 "Great service."
      8.8 "88% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
      9.8 "Lovely bar service, according to 98%."
    • 6.5 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.1 "Only 61% said rooms were big enough."
      5.2 "Only 52% thought the furniture was functional."
      5.5 "Only 55% thought the shower was ok."
      5.6 "Only 56% said the rooms were modern."
      6.0 "60% thought the bathroom was big enough."
    • 5.1 "Internet is average."
    • 4.7 "Wellness & sports facilities were not very nice."
      2.3 "77% didn't like the fitness area."
    • 4.4 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
      2.8 "Air conditioning was criticized by 72%."
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    Overall rating

    8.9 Excellent
    Based on 1,065 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 9.0 "Excellent breakfast."
    • 8.9 "Great service."
      8.8 "88% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.4 "84% found the restaurant service to be one of the best."
    • 8.2 "Beach is lovely."
    • 6.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 6.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 4.5 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
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    Overall rating

    8.2 Excellent
    Based on 749 reviews
    • 9.4 "Terrific location."
    • 8.3 "Great service."
      9.2 "92% thought the service was very professional."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
    • 7.6 "Good vibe."
      7.5 "75% thought, the hotel was modern."
    • 5.8 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
    • 4.1 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."

    Overall rating

    8.7 Excellent
    Based on 157 reviews
    • 9.5 "Terrific location."
    • 8.5 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 8.2 "Food is delicious."
    • 7.9 "Good amenities."
    • 7.3 "Good cleanliness."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly service"
    "Professional service"
    "Great shopping"
    data provided by TrustYou

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