Overview

Riu Palace Peninsula
Top Family Hotel

Blvd. Kukulcan Km 5 5, 77500 Cancun, QR, Mexico
+52 998 848 8090

AED 941+

Overall guest ratings

8.9/10 Excellent
Based on 1,579 reviews

Review highlights

  • 9.7
  • 8.7
  • 8.7
  • 6.9

Good to know

  • Great menu
  • Recreation staff is nice
  • Friendly service
  • Clean hotel facilities

Nearby

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    About

    The Riu Palace Peninsula All Inclusive resort stands right on a private white-sand beach lapped by turquoise water. Ferries to Isla Mujeres leave from a terminal a 12-minute drive away, and souvenirs are on offer just across the street at Plaza Caracol shopping mall.

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    Expedia

    Amenities

    • Babysitting or child care
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Room service
    • Restaurant
    • Childrens programmes
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Free parking
    • Steam room
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 1,579 reviews
    • 9.7 "Excellent breakfast."
    • 8.7 "Amenities are good."
      8.4 "84% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
      9.7 "97% thought the architecture was beautiful."
      8.1 "81% enjoyed the lobby entrance."
      9.4 "94% said the facilities were very new."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% said the recreation staff was great."
      8.6 "86% thought the service was very professional."
      8.9 "89% found the restaurant service to be one of the best."
      8.0 "Housekeeping was great, according to 80%."
      7.5 "Lovely bar service, according to 75%."
    • 8.4 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      8.6 "86% liked the proximity to shopping."
      8.3 "83% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 8.3 "Food is delicious."
      8.1 "81% loved the menu selection."
      7.9 "Beef and steak dishes were excellent, according to 79%."
      7.2 "72% loved the dining experience."
      7.6 "76% enjoyed the snacks that were offered."
      9.2 "92% were happy with the price."
    • 6.9 "Rooms are ok."
      6.5 "Only 65% thought the furniture was functional."
      6.0 "Only 60% said the rooms were modern."
      5.8 "58% thought the bathroom was big enough."
    • 3.1 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    Based on 1,042 reviews
    • 8.7 "Amenities are good."
      8.6 "86% thought the building was wonderful."
      9.2 "92% found the grounds to be nice."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.3 "83% said the recreation staff was great."
      8.8 "88% found the restaurant service to be one of the best."
      8.3 "Housekeeping was great, according to 83%."
    • 8.3 "Food is delicious."
      8.4 "84% loved the menu selection."
    • 7.9 "Good location."
      9.8 "98% appreciated the closeness to the beach."
    • 7.2 "Nice rooms."
      8.5 "85% thought rooms were spacious."
      9.9 "99% thought the view was good."
      8.0 "80% said rooms were clean."
      7.6 "76% enjoyed the balcony."
      8.0 "80% loved the minibar."
    • 3.6 "Internet is poor."

    Overall rating

    8.7 Excellent
    Based on 536 reviews
    • 8.8 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.4 "Location is great."
    • 8.1 "Generally very clean."
      9.2 "92% thought it was clean."
    • 6.3 "Rooms are ok."
    • 5.7 "Average comfort."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Recreation staff is nice"
    "Friendly service"
    "Clean hotel facilities"
    data provided by TrustYou

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