the plaies and the staff in the hotel
The only thing I can say is, it's centeraly located nothing else was intresting. well, this is not a 4 star, if I wanna rate it, I would say 2.5, it is a old building which you can hear people in aisle and from other rooms, staff can't speak english or they dont want to (which is not acceptable) and I dont know why they employed them! I asked to clean my room but it didnt happen(they forgot), and the rate they charged was different from what I booked.
The beds are old
The size of the room. The location of the hotel. The value of the hotel in what you got for your money.
The convenience of its location. The front office staff where very attentive and we really appreciated their good command of the English Language! Nothing we did not like about the hotel, it was great, but please do not restrict "William Walker" as the only person able to reply to this survey. Please give other options such as me (his wife!!) - after all you sent this email to ME not him!!!
Hotel was well located. Staff was competent. Room was large enough for three people comfortably. Bathroom was large and facilities all worked well. Room was kept clean and neat by staff. Relatively quiet.
The staff was very helpful.The locations was great! The room was large and very comfortable. I would recommend this hotel and stay here again. No
Location No views at all. Breakfast included and was supposed to open at 6:30 but still no hot entrees by 6:50.
Good location on the shopping street,plenty of malls and places to eat cheaply. Good price for the location. Taxis, can't get to the hotel as it is pedestrian only area. Problems with elevators meant that the stairs were needed. Ground floor looked like a deserted/disused shopping mall in the evening. Not a nice place to enter after 11pm. Restaurant/breakfast area shabby, no internet access except two shared machines. Under-staffed.
The best thing about the hotel is its location, close to shopping and restaurants. Inattentive reception staff, poor elevator service
they upgraded my room on their initiative without any further charge from classic level to club level the opening timetable of the breakfast halls should be settled at the same time, some colleagues could start at 6.30 at 3rd floor, while at 21st floor only at 7. If you have to leave very early and you are club level
Excellent address just in the corner of Florida and Galerias Pacífico, wonderful breakfast and very clean and comfortable rooms. Staff very kind. Large pool. Excellent cost- benefift. Excelente localização, café-da -manhã e quartos limpos e confortáveis. Funcionários muito atenciosos. Piscina grande. Excelente custo- benefício. No
rude stafff you increased my night rate midweek at a much higher price than for the other nights tell me why?i will never use you or expedia ever again i am writing to the holiday critics to warn them i am going to try and get a refund by going to the trading standards i hope they can help
The staff atitude I did not like that breakfast was not included
Comfort and in down town. Easy for travellers and perfect location.
The staff were excellent
They did not have adaptors for eletricity
Handy location for most of the activities I attended in Buenos Aires. Friendly staff. Decor is dated. Food was second rate. Hotel doesn't justify a 5 star rating.
Breakfast and room comfort There was some noise coming from the air conditioning equipment outside.
great location and breakfast... nice, confortable rooms. Very friendly hotel staff.
the staff and the acomodations
the location is very good They gave us a very small and noisy room compared with the rest of the rooms that had the same prize. The staff were not very helpful, I asked them for a hairdresser and they couldnt direct me to one, I also had an emergency and need batteries and they couldnt help me either. They told us when we arrived that breakfast was included and then when we were leaving they charged us for it. In the reservation the breakfast wasnt included but since the receptionist mentioned it, we just believed her and then paid an enormus amount of money for it. There is no iron on the rooms, so you have to pay to get your clothes ironed.
An excellent hotel with excellent services; good location, close to the centre and several restaurants; excellent value for money
Very well run, comfortable, centrally located hotel with courteous staff who helped with every request. Highly recommended.
Hotel staff were helpful and lent me cash as I was having withdrawing cash problem Wifi terrible pool and spa available
The room was so comfortable, beautiful bed linen, pillows and towels. Very luxurious.
It was extremely clean and very comfortable. The staff was very helpful with suggestions and directions for things to do and getting around Buenos Aires. It was our favorite hotel during our trip to Argentina. The complimentary breakfast was generous and excellent as well.
Accessability Breakfast is poor.
The facade of the hotel is nothing special- a 19 or 20 story brick building; however, the lobby is very pretty with spiral staircases and marbe pillars. The rooms are a good size and very clean. They charge for the internet, for the water in the room,for the coffee machine in the room, and they charged me $20 US dollars for a collect call to my credit card company. Given that this is one of the more expensive hotels in Buenos Aires, this type of nickel and diming of guests is offensive. When you enter the hotel there are always 5 or 6 people waiting to open the door, yet when I could not set up the wireless connection and was connected to the business center,no one answered the phone-prefer having good service rather than the appearance of good service. The gym, which is advertised as state of the art, consists of a few treadmills and bikes and a universal machine and a few dumbells.Shower took 15 mins to get warm.
The location in a lovely part of Buenos Aires, design of the hotel public rooms and guest rooms, and staff were all excellent.
Possibility of early checking in and late checking out without any difficulty No real lunch or dinner facilities in the hotel
Hostess are helpful Claim a 5 star hotel it's a joke. I would not say that is a disaster but price does not worth the old facilities from the 70's. Standard room is not update, old toilets and broken furnisher. Hello? This is not what I would expect on a Sheraton but not even on a 5 star hotel. The area is not the best in the city. I truly recommend you any boutique hotel brand new in Palermo and half price. This probably was one of the best hotels in BA but not any more.
It was near the city and shopping was convenient. Good security and service but may need some upgrade for the interiors. Too busy with so many people coming and going. Would be nice if they had some fine dining at the lobby.
good value - location and facilities - hotel is fairly new and rooms are nice
Staff were very helpful and gave great advice. Hotel had a great location for much of what we wanted to do, was clean and quiet and overall I felt it gave great value for money. Breakfast was somewhat repetitive and whether hot or cool air is available is decided centrally which makes it a bit difficult if (like us) you want cool air even though the temperature outside is on the cool side.
It was clean No ironing board and poor soundproofing
The hotel exceeded my expectations. I had read some not-so-great reviews of it after booking, and was considering changing hotels after the reviews... and I was glad I didn't! The staff was fantastic, the included breakfast was amazing, and most importantly i always felt like i was safe and my important items were very secure in their safe. The room was a bit noisy because my room overlooked the street and the windows are certainly not noise proof. But that did not affect my overall outlook on the hotel.
The people are very helpful and friendly. THe localization of the hotel is near the city center. Improve noise isolation
The room was clean and the bed very confortable
Rooms at Level 8 and up are fully renovated with douple window to reduce noise level. The rooms are great. Staff was extremly helpful & friendly. In additioan, the loactioan is excellent. When booking through Booking.com, they will put you in a room below level 8. All these rooms are not renovated. After my complained I got "upgraded" to Level 8.
service was quite good; location was also good - local buses and subway line "D" nearby; excellent pizzeria and small shops around the corner; catholic church across the street but no bells ringing to disturb hotel guests; ample and good breakfast buffet the lights and tv in the room were a little difficult to figure out - at first it seemed like it was on a timer but after fooling around with it, we finally got it to work but it's not a matter of turning the switch on or off
Staff were pleasant and helpfull, location was excellent
The courtesy of the staff and the services offers to the clients. The bathtub is not good and the sliding door is very noisy.
Great location, really good value for the price, helpful staff, fair dollar to peso exchange rate at reception, good park view from upper floors, 12th floor room was very quiet, in room on the 6th floor we could sometimes hear quests in adjacent rooms, clean hot showers and bath tub. Never had WiFi problems. Would recommend and will be back Breakfast a little expensive if not provided with room price but has a large selection of items. Taxis hailed on the street at about half the price of remise ordered by front desk.
Large room and bathroom - excellent bed swimming pool and exercise room not available because of construction activities unfortunately not mentioned on the internet
The location was great, the staff was very helpful, and the cleaness of the room was the best feature The room were not soundproof. You can listen the voices of the people in the coridor and in the near room.
Hotel employees were very friendly. Most spoke English quite well. We had a late-night flight out and would have appreciated a few more amenities in the locker room area to facilitate freshening up before our departure, e.g. soap, hair dryers (though these could probably have been requested), air conditioning in the shower area (it was adjacent to the pool and sauna).
Central location, swimming pool, spacious room Ba breakfast, bar is always closed, room service till 11 P.M.
The excellant ambience
Excellent location and superb staff. The rooms are big and they provided us with a cot which was great. The carpet was a big dirty in our room but I noticed they had hard wood in the other rooms. The breakfast was good too; simple with lots of breads and juices. This is definitely my choice for BA. I'd stay here again for sure.
Location Not really
Good location, large clean room
hotel was quite ok - room was clean up to some blotches on the carpet and the couch some blotches on the carpet and the couch
Very big and spacious rooms, very clean. I asked the hotel to call for a taxi to the airport. The receptionist called a pirate taxi and told me that it would cost 40 pesos to Aeroparque Jorge Newbery. (It usually costs less than 35 pesos, I know because I travelled widely around Argentina). When I got into the taxi with my wife, the driver demanded 50 pesos. The hotel staff should not engage such pirate taxi services.
Staff were very attentive; excellent location; good rooms Non compliance with activities engaged; they didn´t send the taxi we had booked to the airport and had to wait there for 2 hours; but after they apologized sufficiently and gave us free drinks
Front desk staff were very friendly and helpful. Thermostat controls were not existent and room temperature was hard to regulate.
exellent staff,comfortable room,very clean and good breakfast.
The staff was very helpful. The location was central and close to restaurants and shops and sites. The hotel was clean. I liked the breakfast buffet. I felt the rooms needed renovation - they seemed a bit dingy. The tub was very slippery and could have used some kleenex.
The location is great, very safe area. The staff is very helpful. The fixtures are outdated. We had to move to another room because of a leak from the A/C system. Water was dripping right on my son's bed!
Great staff, very clean property, close to restaurants and shopping. Beds were not real comfortable, but we've slept in worse.
In the town centre No
The location is excellent. It was close to the Retiro train station and Plaza San Martin where my business meeting was held (Circulo Militar). The pedestrian shopping street Florida is just 3 blocks away. The widest street Ave 9 de Julio is just one block away in the other direction. The continental breakfast at the hotel had hot and cold food, not just rolls and cereals.
Really nice location; near city center, Puerto Madero, Casa Rosada. The staff was unprofessional in relation to Tango Show reservations and handling of adverse situations.
The hotel provdes free wireless internet access which is very useful. The hotel also allows the use of the shower and sauna for guests with late evening flights
The Feirs park was very central for our needs,quite spacious,and very handy to shopping, restaurants and transport hubs. Good buffet breakfast and good room facilities.
The staff and the food were excelente. None
My wife and I stayed for 8 nights in connection with an international sport event. From the location to the staff to the size of the room were all beyond our expectations. We walked to almost every neighborhood in the city. The supermarket across the street was a real convenience. The staff is very friendly. We liked everything.
Too cheap and therefore there is no single chair in room. The only thing you can do is luy down on the bed
Room was comfortable. Good breakfast The room was a little run down- with the door broken. The bathroom was extremely small and claustrophobic. While the ratings say 5star- it is no where close to a 5star...more like a 3star hotel.
Room was somewhat shabby. Despite large size, flow in unit was awful and bathroom tiny. Just did not have a good feel.
Location, boutique style environment, very quiet, breakfast, wait staff, large room, great bathroom, comfy beds. Breakfast was amazing and the wait staff was amazing. They fixed us little to-go container of cookies as a treat. Very attentive. I travel often and I wish all hotels were like this. Can't find one thing I didn't like!
Kind people at reception and services; localization 1 - lack of energy for two nights left the rooms without air conditioning and light; to fix theenergy entrance cable was a task for the hotel that lost time to identify the problem and contract maintenance - no compensation given fo this fault: we expected a discount in rates for these two nights...but not.
The staff was very polite and kind; we got an upgrade to a luxury room that was excellent! The hotel is clean, the room is cozy and modern, the location is perfect, near the major shopping streets. Breakfast is a plus, with a good variety of food that is well made and fresh. An excellent choice for anyone going to Buenos Aires, definitely would stay again! Nothing, everything was perfect.
Everything was really great. The reservation was respected, very clean and quiet room, big and confortable double bed, nice bathroom with a jacuzzy. Breakfast is ok. The staff is heplful and polite. Localization: better impossible, two squares from 9 de Julio and two squares from Calle Florida, lots of good restaurants around. I'm sure i'll be back. None
Good value for the money, but the pool is not a real pool. The front desk was helpful and accommodating, the breakfast was always good but predictable. I would recommend it. I had to pay for wifi.
Helpfulness and friendliness of the front desk staff (and their ability to speak Enlish!)
Great location, in a safe area but still close to all the sights. A very stylish and comfortable place to stay.
Everything was perfect during my stay in Ayres de Libertad. Nice and clean room, great service, good location...
Location, good breakfast.
Great location, safe and well serviced by restaurants and shopping. Rooms are large and well stocked with regular hotel amenities. Free internet in lobby is a big plus. Fitness center was located in lobby, but it was free to use. Bigger sign from the street as most taxis have a hard time locating the hotel.
Convenient location for our modest tourist purposes, reasonable selection of nearby restaurants, banking, super markets and laundry services. Kitchenette provided useful break from restaurants. Very good value.
Great location, everything you need close by - laundry, recoleta, 9 julio....very helpful staff, spoke wonderful english.
I love the modern style of the hotel, the great service and the fabolous location. I will definetely recommend and will come back to this hotel
The staff were friendly and helpful, facilities are very good, excellent location and really value for money. The traffic noise from the road, de Libertad, in the morning.
the staff were friendly and extremely helpful, we do not speak spanish, they all spoke english, and went out of their way to help us, they even booked bus tickets for us to mendoza, what a wonderful staff, I would have liked to have a massage, however, everytime i went to the spa, no one was there!!! i did not understand how that worked?
Good value for money. Room was clean. Breakfast was basic but sufficient. Elevators are small and slow.
Freindliness and helpfulness of staff At least one lift was usually out of action
The staff was excellent. They made great recommendations for the city and spoke English and Spanish, making my stay much easier!
Yes. I expected more about the rooms. The bathroom has a dirty staim on the floor. There wasnt view of the windows, and you can listen all night long noises and steps from the superior floor.
the hotel staff was very attentive,solicitous. The bathroom didn't look clean. The bath towels were very dark and old. They look as if they were dirty. The rooms need painting. The breakfast was the same every day with very unatractive kind of food.
our quiet room with a lot of place the elevators didn't work very well
pool, altho the last night there it was down about 2 incehs and no hot water coming out of the jets I was told by the hotel front desk that the Taxi to the airport was $100 pesos... when I got to the airport I was charged $120 pesos.... not sure why as he couldnt speak English so I paid it and have a receipoet for what I paid...............
The service was rich, you feel home There were some troubles sometimes with the lifts, nothing really bothering but total quality is still part of the luxury service they have to offer
excellent service, very polite and helpful stuff, nice room good location.
It was lovely. Luxurious and charming staff. Did not like groups of noisy tourists.
Everything was perfect. Concierge was outstanding.
The location is the best thing this hotel has to offer and the staff is quite helpful. The rooms are a bit worn - especially the carpets which would benefit from a good cleaning. The hair dryer in my room did not work and the walls are paper thin.
The hotel is in the perfect location, The lifts are tiny... you can only fit 2 people in them and there's only 2, also the hotel didn't have a wide selection of tours to choose from. It's best to just hop in a taxi and go yourself.
No. The only good thing it was the breakfast
The Hotel is very stylish with sophisticated Art Nouveau design and perfectly reflects the atmosphere of Ricoleta. In spite that bathroom is not that big it harmonically suits the concept of the interior. Perfectly white sheets and towel. Very friendly and efficient English speaking staff!!!! Whatever they suggested (Tango show, place to eat and to go) was and excellent choice. Very convenient location. The breakfast was quite poor and not really delicious. The room rate was usd 93. But the account comes in Pesos. So when first they use special rate to convert dollars into pesos, and then visa uses different rate while you pay by card the final room rate gets up to usd 110. However taking into account that we booked a standard room but were placed into suites (with the same price as standard one) and also because of very effcient stuff and general satisfaction with the hotel the exchage rate didn't spoil our impression at all.
Very good location, and excellent small-medium hotel
location, location, location and servise none
Helpfullness of Hotel Personnel.
Location was great and staff terrific. Our room was on two floors with the bathroom on the lower one and a long staircase--fine for one night but not more. Did not like our room.
The breakfast is very good. service was slow, no water in the room for two days, until the tour director ask it for us.
Once again a NH hotel amazed me. As always confy beds, good showers and good location in a beautiful hotel.
Spend a little extra a book a "suite", which is what they call a larger corner room; they are a good value! The regular rooms are very small. Also nice: Free in-room internet and a pleasant modern design in a history building.
The staff was excellent and breakfast was very nice - good location.. Everything was fine
The bed is excellent, as is the staff, location and appearance Additional items like water from the minibar and internet for USD12 are overly expensive compared to room prices/general prices in Argentina
Everything was great !! Everyone make you feel very comfortable, and they were very helpful. The front desk and Loudder, in the mini bar,(Hope I spelled her name correctly) were exceptional and outstanding !! I enjoyed my stay . Thank You !!
Only the location. The rest of the hotel is worthless. Very basic poor room/hotel. Pictures in website/booking don't correspond to reality. Restaurant doesn't even function and is in the middle of hotel hall. Breakfast is served in another horrible empty room with uggly metal chairs, no windows and poor food. I had to have breakfast at a coffee shop to have a basic breakfast. Facilities are worn out and dirty. Wifi didn't work on most of the days and costs are related to 12h that can be used for 24hours. Staff is rude and doesn't accept critiques. Cover is a a thin cutout piece. Towels have an offwhite look and they always forget to replace them. Don't stay at this hotel. It's what you would except from a 2 star hotel in internacional standards. You can get better value for your money.
The hotel staff were always available and ready for any service requested. Breakfast was good; some changes in the menu could be appreciated by travellers staying for more than two days. Excellent address, walking distance to main avenues, shops and restaurants. Bathrooms need to be modernized/painted, windows changed. Rooms need to have a normal phone instead of an old fax machine with erased numbers. Calls to rooms should be reverted to the hotel operator to take messages when travellers are not in the room.
good location and big room.
The room's confort that it was not possible to have a soup of the menu during room service time.
location aircondition badly functioning - can not open window wide enough to ventilate. - matress was awful, felt like waterbed, when ever the other person moved, you moved too.
The hotel is increadible! It´s very confortable and clean. The bathroom is suberb! There is no room service through the night long. The breakfast is very poor comparing to the hotel level. At least, I wonder if the´s a hairdresser at the hotel.
the location and the side of the room together with the garden vieux. the internet acces is pour in the room
Everything is a wonderfull elegant hotel , and you can get it for a very economic rate.
the location was very good. Hotel facilities were also of a very good standard. Room quite large for price. toulet had not been cleaned. Staff were not very friendly or helpful.
We enjoyed the helpful staff,cleanliness of hotel and the overall quality was very good A more reasonably priced breakfast would have been a big plus. Expensive buffet breakfast of little interest and not always convenient to leave each morning to have breakfast