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Pros:The staff was friendly and helpful. Check out of car was quick and efficient.
Cons:No issues to note of.
Pros:Great quick friendly check in despite the computer being down.
Cons:The car smelt like cigarettes. Leaving the airport on the chip seal road the car was very loud but I assumed it was just as it was a new road so the small pebbles we're making the noise. ~20 minutes later when I got on the highway the car was making a sound like the wheel was going to fall off or something. I pulled over and verified the wheels were all tight and assumed it was a pebble from the road stuck behind the brake shield and was too far from the airport to make it to my destination in time. The noise came and went depending on speed and eventually turned into a very loud dragging noise. I pulled over and looked under the car to find a splash shield was dragging under it. I was able to tear it off and all noises were gone. Can't believe Avis let the car leave this way, I am glad I am a mechanically inclined person to find and resolve this issue.
Pros:Staff was very welcoming, I couldn’t ask for more. Thank you sir for making our transition smooth and going out of your way to meet our needs. He also recommended the best family owned restaurant el tajavan.
Cons:I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.
Pros:Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.
Cons:I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.
Pros:Guy was really nice. Good man unlike the woman in Austin.
Cons:I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.
Pros:The car was reasonable on fuel
Pros:The enterprise employee was very helpful and accommodating, and the prices were ideal
Cons:All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise. #1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end. #2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable #3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name. Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!
Pros:It's a good, roomy small car.
Cons:The worse thing was it was impossible to wash the wipers while driving! Upon discovering there was no washer liquid in the reservoir, we attempted to fill it and it just ran out onto the ground. I hope this gets fixed, and on this particular car the marks of where wide take had been put on the 3 passenger doors should be removed alsao.
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Pros:friendly, helpful, and timely
8.0 Very Good
Cons:Check in and check out was kind of slow.
8.0 Very Good
Pros:The car was comfortable, had cruise control, was in great condition and made our trip easier. We got a good weekly deal on the car that made it easier to pick up and return as well. Staff was courteous and added on AAA benefits to reduce our rate after booking as well.
Cons:Really don't have anything to complain about with this rental!
Pros:It was clean
Cons:It was not a very nice car considering I reserved a larger car. It had no power. And in that catagory I have gotten much nicer vehicles.
Pros:Car was clean. Was not the Toyota I was expecting but it was okay. Staff was polite and helpful.
Cons:Would have liked SiriusXM and GPS. Next time will ask.
Cons:Rented a car at AMA airport thru Kayak. You booked a reservation in downtown Amarillo. Hertz stuck it to me to get at the car at AMA airport instead of downtown ($200/ day). Will never use Kayak again.
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Cons:They gave thge car away cause I was late. I was not late and everything was on time. I looked into it further and they have a reputation for doing the same thing. So I was without a car. Luckily Uber is big there.
Pros:yes, the rental place was totally out of vehicles in spite of my reservation. will not use Budget gain at this location.
Cons:having a vehicle and available when you said I could have one. it was well past closing time when I finally got one from Enterprise.
Pros:no she was rude and cancelled my car...ruined my trip!
Cons:They don't take debit cards, the only places that were open on sunday were out of cars. My trip was ruined! I booked online ahead of time and should have been notified.
Pros:The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.
Cons:Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.
Pros:I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Cons:Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain. Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental. I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.
Pros:Friendly, helpful, hardworking, courteous people.
Cons:Car had unsightly body damage. Tank was supposed to be full and was only 3/4 full.
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