Closed at 12 on weekends
Pros: Not much
Cons: Was not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.
Great Job Frank and Staff.
Pros: Great Customer Service From All the Staff.
Pros: Good rate, comfortable van
Cons: Kayak had the wrong address, so I drove to the old location and wasted 35 minutes trying to figure out where to get the van. Kayak also had the wrong hours. There was only 3/4 tank of gas in the van. Brakes seemed a little sketchy when going down a long hill.
Pros: Proximity of drop off site to airport. Easy FREE shuttle ride to terminal. Courteous service by employees. Low cost for large family van. Appreciate the onsite restroom available at the site.
Cons: Unsure of Toll Way fees -no explanation offered when check out completed.
Pros: Love it
Great van at the best price we could find
Pros: I would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.
Cons: This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.
Pros: We worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.
Cons: It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.
Best bang for your buck
Pros: I needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.
Cons: Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!
Pros: the value. You get a large van cheaper then the car.
Great people to work with
Pros: The drop off and pickup team were great to work with. Very helpful staff. The van ran great and had some serious get up and go. Pretty painless experience.
Cons: I would like to see some newer and higher quality car seats. The van was a little dinged up, but ran fine. It was clean, but it wasn't spotless if that makes sense.
Shuttle Service Needs Improvement
Pros: Our 15 passenger van worked for us after a seat modification to accommodate luggage for our group of 12. The van was clean.
Cons: The wait to be picked up by the shuttle was long and two trips were required since the shuttle did not accommodate our group. The van suspension made for a very bouncy ride, especially for those in the back. Not good for those prone to motion sickness.
called during rental to return early
Cons: Everything was fine with the rental, it was the odd service practices. I have been renting cars for 14 years and I have never been called during my rental. Not just once but twice. First call a day before it was due, to tell me it was due. Second call was the day it was due to see if I could return it any earlier. I didn't pay to have the car less time why should I bring it in. The people were really nice but I find it rude to ask someone to shorten there rental time due to there lack of planning (all the vans were gone when I turned mine in) especially with no incentive for having the car less time.
Airport Van has 1 car hire location in Costa Mesa. Take a look at our Airport Van hire location map to find the best car hires near you.