Tampa hotels in Downtown

Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.

I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.

great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators

The rooms have a nice lay out. The trash receptacles were not empty.

The location of the property was great. It had to have been the worst stay I ever had at a property. We made a reservation weeks prior to our stay, when we checked in we were told that ther would be no food options because they were throwing a party. This should have been communicated to us on time of reservation. Plus the party could be heard rumbling throughout the property. Great. Sounded like it was next door. We asked for dog beds when we made our reservation and when we checked in No bed What a surprise. We called the front desk 3 time to make this happen. Would never book again.

Checking in was excellent. Jairo - at the front desk - did a superb job. Day manager on duty once really solved my problem in regards to charging my GPS - excellent customer service. Valet Parking people were superb in providing customer service - they really like what they are doing - no matter the time of the day. Cleaning people forgot to refill restroom with toilet paper. One day beds were not made up, and forgot to refill in-room coffee maker with bags of coffee for next day.

Easy Check in Wouldn't give me the points as booked through kayak :( There night time Bell Staff was just loitering using the facebook on the computers in the Lobby. Not a very good look for the company. He seemed to not care about his job at all.

Bathroom ceiling in bad shape

The hotel keept us in good shape, as we had to climbe the stairs up to 6 floor ( the elevators were not running... ) And if you try to get some sleep, try a diffrent hotel, cause young guest of this hotel know how to party ..

The room was shabby and the shower didn't work right. The bed was saggy. The public restroom closest to my meetings had only one functional sink and one functional soap dispenser the entire 3 days I was there. The cleaning lady that serviced that restroom put the toilet bowl brush on the sink! Even with the deal I got through booking.com, the $ they ask for that place is outrageous. The restaurant was mediocre. Nice location. The free wifi was nice, but expensive to pay $18/day on top of the expensive room rate.

Mold was actually dripping from bathroom ceiling. Phones did not work. Vending machine on floor did not work. Was charged for valet twice. Great other than that...

The hotel was very nice in appearance and the front office staff was extremely pleasant and inviting. Check-in / Check-out was very quick and professionally handled. The lobby bar service was exceptional and the Bartender, Rod, was fantastic. He handled a large group of people efficiently and friendly. The rooms were large and decorated nicely. Upon first entry everything looked like it was going to be great. Those were the highlights of the stay. Unfortunately, you could see the massive renovations that were recently completed were either finished in haste or by a group of inexperienced contractors. The floors were extremely uneven and lumpy, the bathrooms tiles were uneven and the shower faucet was not even attached to the wall. The grout in the shower tile was mostly falling apart. Paint and finish work would also be seen as shoddy by someone even without appreciation to detail. Remember, this is supposed to be a stay in a luxury boutique hotel so guests should expect more for the rates charged. The bed was the hardest bed I ever "slept" in, not much sleeping because we were so uncomfortable. I can't begin to explain how hard it was but I actually contemplated laying on the lumpy floor at one point. Amazingly, no breakfast is served at this hotel and it's not in a great location to just walk next door. The lowlight was The Sapphire Room, we attended a private party there. We found the bartenders there to be rude and overwhelmed. Food was good but not great and at the end of the night, "friends of the hotel owners" (AKA, the bartenders friends) raided our food table. When confronted about the food raid, the group at least stopped eating but then the bartender told us that he would call the cops if we started any trouble and that they were friends. Certainly, one of the most ridiculous scenes I've ever experienced and the Manager was of no help. Needless to say, we will not be returning to this place for any reason. I must say, I found it difficult to rate this hotel because there really were some great things about it but the bad outweighed the good that swayed me to the two star rating. This place has so much potential but falls short of standing up to the many surrounding Downtown Tampa hotels there are to choose from. Look elsewhere if you want comfort and service.

I liked the historic feel of the hotel. Poor check in experience. We were checked into a room already occupied and walked in on young lady. Parking was difficult as we did not get straight forward answer of where the overflow lot was located. There were not any basic amenities in the room such as coffee or additional glassware.