3 stars
Hotel Neo Gubeng, Surabaya
Photos of Hotel Neo Gubeng, Surabaya
Overview
Hotel with spa services, near Tunjungan Plaza A restaurant, spa services, and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Hotel Neo Gubeng - Surabaya by ASTON offers 58 air-conditioned accommodations with safes and slippers. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
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Amenities at Hotel Neo Gubeng, Surabaya
- Spa and wellness centre
- Restaurant
- Room service
- Free Wi-Fi
- Coffee shop
- Valet parking
- Free parking
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
Dining
- Electric kettle
- Restaurant
- Kettle
- Food can be delivered to guest accommodation
- Coffee shop
Services and conveniences
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- 24-hour front desk
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Valet parking
Accessibility and suitability
- No smoking
- Lift
- Designated smoking area
Bathroom
- Toilet
- Shower
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Drying rack for clothing
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
Bedroom
- Cleaning products
- Wardrobe or closet
General
- Telephone
- Storage available
Workspace
- Desk
Health and safety
- Daily housekeeping
Spa
- Spa and wellness centre
Reviews of Hotel Neo Gubeng, Surabaya
7.8
Good
359 verified ratings
Wonderful
103
Very good
101
Good
106
Okay
26
Fair
10
Mediocre
5
Poor
8
Summary of reviews
Guests say
Guests appreciated the hotel's strategic location and friendly staff, but many expressed dissatisfaction with cleanliness and service quality. Issues such as dirty bedsheets, lack of English-speaking staff, and inadequate breakfast options were commonly mentioned. Overall, while some guests found the hotel satisfactory for short stays, others felt it fell short of expectations, particularly regarding cleanliness and service responsiveness.AI-generated from customer reviews
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Score by provider
7.6 out of 10
139 reviews
9 out of 10
12 reviews
Location
Jl. Jawa No.17-19, Surabaya
What's nearby
- Monumen Kapal Selam0.9 km
- Surabaya Plaza Shopping Mall1 km
- World Trade Centre1.2 km
- Tunjungan Plaza1.5 km
- Taman Hiburan Rakyat1.8 km
- BG Junction2.5 km
- Gelora 10 November Stadium2.6 km
- Museum Mpu Tantular2.6 km
- Surabaya Zoo2.8 km
- Surabaya Town Square3.1 km
- Heroic Monument3.2 km
- Pasar Turi Train Station3.4 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Neo Gubeng, Surabaya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hotel Neo Gubeng, Surabaya
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See most recommended stays in SurabayaGood to know
Value for money | 8.2 |
|---|---|
Distance to city centre | 2.7 km |
Nearest airport | Surabaya Juanda |
Distance to airport | 12.5 km |