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the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
The pool and the service.
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
We Love the swimming pool.
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
sport facilities, design of the room and facilitis not really
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
Excellent location for much less money than most hotels in the area. May be a little old fashioned for some and the rooms are very small.
Staff was very friendly & had a good personal touch Breakfast can be improved.
The fact that the people took care of our lugguage the last day until we went to the airport Many thinks: 1- the noise of the disco attached to this hotel (till 6 in the morning); 2- the bugs we found in our room; 3- the fire drill a 5h30 or 6am and the fact that when we went down the guy just said that there was maybe someone smokking and nothing else (even no apologize)
The breakfast is not a 4star but a 3star breakfast. Rooms are very, very small. There was mildew in the corners of the room. In comparison to other Best Western Hotels I have been (Amsterdam, Santiago) the service was not as good. Therefore the price for room/night seems to me a little bit exaggerated.
The most of stuffs are very kind. I didn't get sure about the Wi-Fi password to connect for the Internet.
location is perfect noise coming from clubs next to the hotel
very good location,close to metro station,china twno room is little bitte small
I stayed in one of the dorms here. It was in a cool lofted area, and each bed was set into its own separate space in the wall. It was great! Very comfortable and quiet. The space is also an art gallery, which is kind of a weird combination, but it gives the place and interesting vibe. I would definitely stay here again. The layout is kind of maze-like. It's not too bad, but it's confusing at first.