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The complimentary upgrade and the breakfast buffet. The room is spacious and the bed is quite big Some guests did not adhere to the non smoking rules and it is really quite uncomfortable but overall is a comfortable stay for us.
clean and silent Internet connection price is expensive
The City Centre location of the Hotel was great . The staff were very attentive and friendly . There were no negative points
I think the service was excellent. From the time I checked in until I left. Even the housekeeping lady was pleasant and efficient. No swimming pool for kids.
Location Location Location Nice friendly staff rooms a bit larger than normal for this price But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.
Excellent service, especially Jimmy on the Meritus Club floor.
the location. the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!
Location Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.
Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.
Central location, luxury design of the room and bath-room.
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
Hotel staff were exelant , location is the best Club room to be more comfort
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
size of suite, and staff
Beautiful facilities, helpful friendly staff, relaxing atmosphere, lovely clean pool, great location for shopping and dining.
Location was excellent. Great swimming pool. Airconditioning was very loud, had to use ear plugs to sleep. Apartments very outdated & need to be renovated.
Very conveniently situated for access to the main shopping facilities on Orchard Road. A taxi rank outside the entrance. MRT station within 100 metres. All variety of eating places in abundance in all directions.... Additional charge (S$8-00) for use of washing machine & dryer. Breakfast in the lobby area was a bit of a scrummage & eating one's cereals in an easy chair from a small coffee table isn't the most comfortable way to start the day!
Orchard Park Suites I would not recommend to anyone. Total rip off. Management very poor. Did not have facilities in room that had advertised. Would not discount or change room. Plus a leaking, stinking, blocked sink. Gas ran out. Poor service by management.
Central Position. Friendly Staff. Good Entertainment. Sloppy welcome. Concierge needs a good shake up with new arrivals.
I stayed in an Executive room and found the executive check-in very good and the executive lounge was also very useful and pleasant. Of course breakfast was included in the price, which was also well presented and very good. The hotel has obviously been there for a very long time and although very well situated for Orchard Road and the business district, it is starting to look very tired and in need of a complete makeover or refurbishment. It’s still comfortable, but is in need of a makeover. I found that the internet charges were far too high and given it was an executive room, I feel the internet charges should have been much less or even free.
Great staff and service. Everyone was friendly and helpful, no matter what area of the hotel. We had no wifi in our room the first day, and the front desk promptly came through with a wireless mobile 4G router, solving the problem. We arrived at the second floor breakfast buffet on our first morning, and the door staff said it was pretty crowded and noisy, so why don't we try the executive lounge on the third floor? Which was a great idea. The hotel was surprisingly upscale for a Holiday Inn. We booked it, feeling like cheapo lowbrow travelers, but when we arrived, we felt like VIPs. The hotel gave us a "handy" device, a phone with data that we carried around town, which was a HUGE convenience. I think the sauna didn't get hot enough. And....I'm coming up blank for other negatives. It's a great hotel!
Easy check in/out.Cheerful, helpful staff.Good location for Malls on Orchard Rd and easy access to Somerset MRT (300m). Pricey b'fast but S$13 can be saved by booking evening before.Overall a ver comfortable hotel for short/long stay. Pricey b'fast.
service and staff helpful and friendly excellent location rooms and bathroom are very old
Location was good. Would use it more if the price is competitive. Check out time should be extended if room is available due to flight timings. Soap in the bathroom was not changed/replaced. Stayed for 6 nights but got new soaps only 2 times.
Executive lounge service Poor health club facility/equipment
location gym inadequate
Friendly & helpful staff. Great location for shopping (right next to Orchard Road) & eating places. Clean & comfortable rooms. There seemed to be only two breakfast buffet selections served. It was alternating every other day. We noticed this as we had the buffet everyday during our 4-day stay.
The location, a stone's throw from Orchard Rd shopping, is terrific. The staff are unobtrusive, yet friendly and available when needed. Juniors on night time check in.
The cleanliness, the location and the room which was large and very well appointed.
we were upgraded to a suite at nil cost- bonus! We also asked about late check out and were given the option of either a noon checkout at no cost or a 6pm checkout for half the day rate- also suited us down to the ground
The. Location off Orchard Rd was very good. Close to MRT Staff were very professional and helpful. Excellent breakfast every morning. Hotel did not have a fitness center and was located across street from a Mosque. Each morning around 7:30 was a call to worship for 15 minutes. Noisy!
Great location once you know where it is. No.